Customer Service Manager

JAMAAL JOHNSON

***** ***** ** • Cambridge Springs, PA • *****************@*****.*** • 814-***-****

HARD WORKER that learns quickly, with experience in various job fields and work

environments and strong leadership qualities

SUMMARY OF QUALIFICATIONS

• Able to solve problems rationally using analysis, assessment, and all available resources

• Achieves company goals and deadlines through diligence and putting forth the extra effort

• Works well with a team or alone due to a strong work ethic

• Skilled regarding revenue, empowerment, and assigning responsibilities due to 4 years of managerial

experience

• Provides customer satisfaction due to 12 total years working in customer services

• Listens to customer needs and provides them with the best advice and services the company can offer

due to 4 years of experience in sales

• 8 years of experience in food service

TECHNICAL SKILLS

• Able to type 60 wpm

• Proficient in most Microsoft products and programs

PROFESSIONAL EXPERIENCE

SHIFT MANAGER July 2010 – September 2010

Burger King Fredericksburg, VA

• Customer Service, scheduling, inventory, handling revenue

• Maintained a clean and healthy environment

• Delegated responsiblities amongst the crew

ASSISTANT MANAGER July 2009 – February 2010

Wendy’s Edinboro, PA

• Customer Service, scheduling, inventory, handling revenue

• Maintained a clean and healthy environment

• Delegated responsibilities amongst the crew

TECHNICAL SUPPORT August 2007 – April 2009

Comcast Cable Communications Whitemarsh, MD

• Assisted thousands of subscribers in Maryland, Virginia, and Delaware ensuring that their internet,

cable, and phone services functioned properly

• Educated customers of the features and benefits of Comcast’s new digital phone services

• Advised customers on the national digital broadcast changeover and how it affects them and what they

could do to be prepared

INSURANCE AGENT September 2003 – May 2007

GEICO Fredericksburg, VA

• Quoted and sold auto and homeowner policies made to fit specific client needs

• Advised subscribers of the various coverage’s included in their contract

SUPERVISOR April 2001 – September 2003

CVS Stafford, VA

• Appropriately handled customer concerns and complaints to maintain their patronage

• Processed and tallied daily revenue and kept record of receipts with great accuracy

• Delegated responsibilities to employees to maximize productivity

• Ensured that store was clean and organized to provide customers with the best service

CREW LEADER August 1997 – February 2005

Burger King Bel Air, MD – Stafford, VA

• Prepared food to company and customer specifications

• Kept restaurant clean and sanitary

• Charged with keeping coworkers on task while working alongside them

REFERENCES AVAILABLE UPON REQUEST

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