Customer Service Administrative Assistant

Angela C. Doersam

**** ********* ****, **********, ** 36066

Cellular Phone Number 334-***-****

Email: abipc8@r.postjobfree.com

PROFILE

Motivated worker interested in a continuation in the office professions. Punctual, dedicated and hard-working

individual possessing a pleasant and efficient work ethic. Ready to use excellent customer service skills, management

practices and administrative experience in a fresh, new environment.

EXPERIENCE

HealthTrust Financial FEB 2008 – JUN 2009

Montgomery, AL 36117 • Supervisor: Cindi Alvarado 334-***-****

ADMINISTRATIVE ASSISTANT

Served as administrative assistant to President and over 100 agents, performing a wide variety of administrative &

clerical duties.

• Fields all calls into business; handles multi-line phone system

• Utilizes several computer systems to create correspondence/reports

• Opens & distributes mail accordingly; handles mass mailings for business

• Presents a professional and polite liaison between insurance agents & consumers

• Enters all health applications for the office (to include health/life insurance)

• In charge of licensing/contracting new agents for the business

• Worked closely with several insurance carriers to insure timely appointments

• Runs insurance quotes for clients/assists in checking status

• Maintains spreadsheets/data entry for all business received/mailed

• Proficient in use of general office equipment (fax, copier, telephone, postage meter, etc.)

Bama Budweiser MAR 2007 – OCT

2007

Montgomery, AL 36117 • Supervisor: Ramona Johnson 334-***-****

ADMINISTRATIVE ASSISTANT

Provided general office skills support in a fast-paced environment.

• Handles computer work involving truck loads and monies collected

• Utilizes several computer systems in order to process daily inventory and expenses

• Works closely with office and warehouse staff to ensure a highly efficient and pleasant environment

• Performs daily warehouse inventory; including data entry

• Handles mass mailings dealing with monthly promotions; Creates correspondence etc.

• Prepares 100% of the daily order invoices

• Works closely with business owners and truck drivers to ensure a speedy product transaction

• Presents a professional and polite personal liaison between driver and customer

• Fields all calls into business; handles multi-line phone system

• Proficient in use of general office equipment (fax, copier, telephone, etc.)

• Generates monthly and quarterly reports for business

PMG International JUN 2005 – APR 2006

Lajes Field AFB, APO, AE 09720 • Supervisor: Anne Kramer, 0011-49-621-***-****

INDEPENDENT CONTRACTOR

Served as sole PMG liaison for distribution and maintenance of media materials for entire Lajes AFB BX locations.

• Received weekly shipments of media and distributed them to all four geographically separate AAFES

locations on Lajes AFB

• In charge of all marketing and merchandising of materials, including special promotions

• Reprocessed all out-of-date materials and oversaw shipment of materials to processing center

• Ensured compliance between AAFES and PMG procedures. Successfully married AAFES procedures for

display and release with those of mother company

• Utilized excellent customer service skills while working directly with the local population on future ordering

trends

• Handled weekly/monthly inventory and paperwork procedures

• Worked closely with four BX/DECA managers to ensure a high standard of service

• Reengineered sales area--increased sales by 20 %

• Managed unique computer inventory system providing immediate feedback for sales--provided a basis for

regulation of new materials to be ordered

Disney Store, The JUN 2002 – DEC 2003

Montgomery Mall, Montgomery, AL 36116 • Supervisor: Luci Daniel, (number not available due to store

closing)

ASSISTANT MANAGER/CASHIER

Assisted store team in creating an energetic retail environment that honed strong customer service skills.

• Started at entry level position and was promoted to management team within three months

• Managed up to four employees in a busy retail environment

• Responsible for merchandising and pricing of changing monthly ad campaigns

• Responsible for opening and closing procedures including bank deposits, computer inventory systems,

paperwork and lock up

• Routinely handled large amounts of money, including daily register operations/nightly deposits

Bookland, Inc. JUN 1998 – JUN 2000

Galleria Mall, Centerville, GA 31028 • Supervisor: Leena Lehto, (number not available due to store closing)

SENIOR ASSISTANT MANAGER/ JUNIOR MANAGER/ CASHIER

Provided stellar service in a bookseller capacity, created a close knit working environment with coworkers that

generated greater store efficiency and increased sales.

• Started at entry level position and was promoted to management team within the year

• Responsible for merchandising and distribution of material

• Routinely handled store inventory

• Managed up to four employees in a busy retail environment

• In charge of accepting and processing weekly shipment, including all paperwork created and pricing

of material before being placed on sales floor

• Routinely handled large amounts of money, including daily register operations/nightly deposits

• In charge of opening/closing procedures, including computer closeouts and daily paperwork

• Designed weekly schedules based on employees’ needs and availability

ADDITIONAL SKILLS

Knowledge of several computer systems, including all MS operating systems (MS word, EXCEL, etc.)

EDUCATION

Bachelor's degree in Psychology (cum laude) – Auburn University Montgomery, Montgomery, Alabama – 2004

High School – Warner Robins High School, Warner Robins, Georgia – 1997

REFERENCES (More references upon request)

Kasi Woodruff – Prattville, AL 334-***-****

Cindi Alvarado – Prattville, AL 334-***-****

Holly Hamm – Montgomery, AL 334-***-****

Kelley Miley – Mascoutah, IL 618-***-****

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