Customer Service Manager

Zakai Williams

**** * ***** ******* ***

Apt #***5

Mansfield, Tx 76063

September 29th, 2010

Dear Sir/Madam:

My name is Zakai Williams; I am a recent graduate of Grambling State University,

majored in Hotel/Restaurant Management. I am extremely interested in the Restaurant

Manager - Management Training Position within your Corporation. I have over one year

experience in several aspects of Hotel Restaurant Management to include Guest Service

Agent, hospitality, hostess, bartending and housekeeping, as well as planning and

catering special events such as award ceremony and a variety of organization. I am

confident that I would be a great addition to your team.

While attending Grambling State University I have participated in several organizations

such as Hotel/Restaurant Management Club (HRM for event planning and recruiting),

Favor Student Hospitality Board, and Youth Mentor for High School Seniors within my

community.

I am a very discipline, motivated young woman who is committed to being a team player.

I am excited about the current opening in your establishment as a Front of House

Restaurant Manager. I know I have the ability to help your company succeed. I am

extremely outgoing, energetic, and hard working, who takes pride in providing the best

customer service for my patriots. I believe without a doubt that I would be a great asset to

your company and to your customers.

Thank you in advance for your consideration for the position of Front of House

Restaurant Manager. Please feel free to call me at 832-***-****.

Sincerely,

Zakai Williams

Zakai Williams

259 Adams Avenue

Apartment #3

Grambling, LA 71245

832-***-**** (cell)

832-***-**** (opt)

***.****************@*****.***

Objective:

Seeking a position as an Assistant Manager

Education:

Bachelor of Science in Hotel Restaurant Management, Grambling State

University, Grambling, La January 2006 – December 18, 2009.

Employment History:

Fall/Spring2008 – Intern Howard Johnson Front

Desk/Catering

401 N Service Rd

Ruston, La 71270

Responsible for providing attentive and courteous services to all guests during check-

in/check-out, while maintaining a warm and friendly demeanor at all times. Establish and

maintain good communications and team work with fellow co-workers. Responsible for

providing the guests with outstanding guest service during their stay, and settling the

guest’s account upon completion of their stay. My primary responsibilities include:

registering guests, making and modifying reservations, hotel operator, and concierge

duties and at the same time possess a positive and upbeat personality with a desire to

deliver outstanding customer service to our guests. Exhibit the ability to multi-task, be

detail-oriented, and be able to problem solve in order to effectively deal with internal and

external customers.

Summer 2007 - Intern Corky’s Ribs & BBQ Front

House Manager

10455 Reiger Rd

Baton Rouge, La 70809

Responsible for the daily operations of the front-of-the-house functions of the restaurant,

including appearance, presentation, customer experience and professional leadership and

direction to front-of-the-house employees, bartenders, waitstaff, bussers and

host.Oversees the service in the dining room. Responsible for the daily operations of

restaurants and other establishments that prepare and serve meals and beverages to

customers. Food service managers ensure that diners are served properly and in a timely

manner. Investigate and resolve customers complaints about food quality or service.

Monitor orders in the kitchen to determine where backups may occur, and worked with

the chef to remedy any delays in service. Manage and direct the cleaning of the dining

areas and the washing of tableware, kitchen utensils, and equipment to comply with

company and government sanitation standards.I also monitor the actions of the

employees and patrons on a continual basis to ensure the personal safety of everyone.

Made sure that health and safety standards and local liquor regulations are obeyed.

Besides coordinating activities among various departments, such as kitchen, dining

room, and banquet operations, food service managers ensure that customers are satisfied

with their dining experience.

• Check quality of deliveries of fresh food and baked goods.

• Total receipts and balance against sales, deposit receipts, and lock facility at end

of day.

• Monitor food preparation and methods.

• Identify and estimate quantities of foods, beverages, and supplies to be ordered.

• Maintain relationships with customers and staff. .

• Evaluate health and safety practices against standards.

• Organize, plan, and prioritize.

• Make decisions and solve problems concerning menus and staff.

• Judge the quality of food, preparation.

• Record information about inventory and health practices.

• Handle food, utensils, and bookkeeping materials.

Monitor food preparation and cleaning methods.

Jan 2006 – Dec 2009 Management/Catering HRM Department

Under the Direction of DR. Naylor/Chef Saul

Grambling State University, Grambling, La 71245

Worked closely under the direction of, Chef Saul and Professor Naylor, of the The Hotel

Restaurant Management Department, while preparing great food and helping people

mark the defining moments of their lives. Manage and coordinate catering activities

associated with planning, supervising and executing conventions, functions and events.

Planned and developed programs, agendas, and services according to the client

requirements.

Activities: HRM Club (Hotel/Restaurant Management Club) 2008-2009

Volunteer – Patient Pal at Nursing Home

Mentor to High School Students concerning education and career goals

Assist in Community Health Fair

Hobbies: Enjoy traveling, dancing, going to the movies and especially cooking and

planning meals for special events.

Reference: Given upon the request

Contact this candidate