Manager Customer Service

Dawn M. Geiger

*** *** ***** ***** *****, #* ( Bloomfield Hills, Michigan 48304

Cell: 586-***-**** ( abipa7@r.postjobfree.com

summary

An accomplished professional with demonstrated expertise in event

planning, coordinating conferences and seminars, speaker logistics,

tradeshows, member services, office administration, member surveys and

publishing results, newsletters, corporate communications and

fundraising. With a positive attitude, works closely with members,

vendors, and customers to establish relationships, meet needs, and

deliver exceptional events. Generates new business by developing

innovative ideas and programs. Remains flexible, asks pertinent

questions, sets priorities and deadlines, and contacts appropriate

resources to manage and complete projects in a timely manner. Utilizes

skills to move the organization forward with a commitment to long-range

success.

PROFESSIONAL experience

2007 - Present AUTOMATED PET CARE PRODUCTS, INC. AND INTENSA, INC.

Pontiac, MI

This position involves simultaneous work in one office for

one person who owns two different companies.

Automated Pet Care Products, Inc. - Business Development and Customer

Service Manager:

Develop new business, maintain current accounts, and provide the best

customer service support for the Litter-Robot. Coordinate all trade show

event details and attend the trade shows. Follow-up with leads for new

resellers and wholesalers. Maintain relationships with resale stores and

international wholesalers, fulfill their orders for pallets or sea

containers of product, prepare all shipping documentation, and process

payments. Assist with increasing sales from $1 million to $1.5 million

annually. Assist with the marketing of new product accessories and

creating the bimonthly newsletter. Supervise customer service

representatives to assure consistent responses and deliver high quality

service by immediate response to e-mail inquiries and live-person call

center, filling in when staff support needed. Process daily customer

orders via Sandshot and SAP Business One and Authorize.Net.

Intensa, Inc. - Project Manager:

Oversee all in-bound and out-bound shipping of automotive parts

warehoused for just-in-time delivery for four automotive parts clients.

Prepare all shipping documentation for local and overseas shipping.

Supervise warehouse personnel. Prepare weekly material control release

forecasts for client builds and shipping deadlines. Interface with

logistics companies as needed. Responsible for maintaining all accounts

receivable, accounts payable, and monthly reconciliation reports. Assist

with cost control strategies during automotive business downturn.

2006 - 2007 MICHIGAN ASSOCIATION OF CERTIFIED PUBLIC ACCOUNTANTS

troy, MI

Assistant Director of Conferences:

Provides oversight of conference areas staff and activities. Represents

MACPA at assigned task force meetings and works on program development

and marketing for all CPE events. Offers leadership, training and

mentoring for conference areas staff and maintains a cooperative and

communicative relationship with the CPE management team, the mid-

management team, and senior management.

1999 - 2006 Original Equipment Suppliers Association Troy, MI

Manager, Events and Business Development: 2004-2006

Managed logistics for council meetings, webinars, seminars, and

conferences from booking meeting location to budgeting, speaker

coordination, event execution, and follow-up. Oversaw four peer group

councils, including Chief Purchasing Officers Council, Small and Medium

Suppliers Council, Warranty Management Council, and Human Resources

Council. Executed member surveys, published reports and collaborated in

new business and relationship development opportunities. Proofread

newsletters, bulletins, web pages, and all promotional materials.

. Formed Warranty Management Council, recruiting 36 members for

council dues income of $27,000.

. Developed "Suppliers Practical Guide to Warranty Reduction" in

conjunction with WMC. Distributed publication and warranty best

practices at warranty conference, with post-conference publication

sales of $15,000.

. Recruited exhibitors managed logistical details and secured

speakers for warranty conference netting $56,000.

. Served as executive director for Human Resources Council, selecting

board of governors, preparing agendas, securing speakers,

facilitating meetings, and recording minutes. Recruited 39 members

for income of $29,250.

. Administered Small and Medium Suppliers council with meeting

agendas, speakers, recording minutes, recruiting and maintaining 40

members for council dues income of $30,000.

. Administered Chief Purchasing Officers Council with meeting

agendas, speakers, recording minutes, recruiting and maintaining 56

members for a council dues income of $42,000.

. Managed logistical details, budget, and promotions for 12

conferences and seminars netting $389,000.

OESA Manager, Member Services: 1999-2004

Published monthly newsletter and weekly bulletins. Coordinated and

executed all conferences, meetings and seminars. Established and

supported peer group councils, executed member surveys, and produced

other OESA publications. At the formation of OESA, established all

office procedures ranging from opening mail and answering phone to

setting up and managing peer group councils. Worked closely with

president in preparing for board of directors meetings, including

calculating quarterly financial reports, meeting logistics, and preparing

board meeting binders. Hired receptionist to perform administrative

duties.

. Sold monthly newsletter sponsorships generating $60,000 annually.

. Coordinated meetings, seminars and conferences including hotel

contracts and banquet event orders to audio/visual needs,

registration, meeting preparation, and typeset conference brochures

which created non-dues revenue over $250,000 annually.

. Directed human resources council in 2002. Recruited 48 member

companies for annual dues income of $36,000.

. Published "OE Industry Review." Solicited $56,000 in advertising,

gathered content from J.D. Power and Associates, oversaw

advertising, typesetting, printing and distribution. Successfully

released publication on schedule.

1998 - 1999 Michigan Construction Industry Self-Insurers' Fund

Lansing, MI

Operations Coordinator: Managed five administrative employees. Served

as human resources manager, processing payroll, hiring documentation,

paid time off, health insurance, and other employee benefits.

Coordinated details for board of directors meetings and annual meeting of

members. Assisted president on large projects, including constructing

new office building and converting from a self-insured fund to a mutual

insurance company.

. Researched and implemented Blue Cross Blue Shield POS Plan saving

$65,000 annually.

. Researched and implemented direct deposit for employees through

ADP.

1996 - 1998 National Association of Social Workers, Michigan Chapter

Lansing, MI

Program and Continuing Education Specialist: Planned continuing

education events, including arrangements for speakers, meeting locations

and logistics, budgeting, and writing promotional materials. Worked

closely with education committee and conference committee to select

content and speakers for programs such as annual conference and quarterly

special programs in continuing education (SPICE). Directed volunteer

orientation program, coordinated tri-state board meetings, and

facilitated technical workshops for Academy of Certified Social Workers

(ACSW) certification exam. Wrote newsletter articles on a monthly basis

and proofread publications before sending to print. Served as understudy

to marketing specialist.

. Remained within budget for SPICE programs, ACSW credentialing

program, and annual conference.

. Raised non-dues revenue of $24,000 for SPICE programs, $16,000 for

ACSW programs, and $45,000 for annual conference.

1994 - 1996 Association Services of Michigan Lansing, MI

Associate Director: Collaborated with executive director in managing

contracted responsibilities of ten small professional and trade

associations. Coordinated and attended association meetings,

conferences, and other social and educational events, securing

sponsorships. Held responsibility for financial management and newsletter

publication. Supervised two employees.

1990 - 1994 Governmental Consultant Services, Inc./GCSI AssN. Services

Lansing, MI

Director, GCSI Association Services: (1993-1994) Managed three trade

associations. Coordinated and executed association conferences,

meetings, and seminars. Scheduled board and committee meetings, and

recorded minutes.

Administrative Assistant: (1990-1993) Maintained legislative lists and

files. Recorded legislative fund-raising events on master event

calendar. Solicited, processed, and recorded client political action

committee checks. Prepared and filed client campaign finance reports

with the Secretary of State. Coordinated master calendar of appointments

for seven lobbyists. Scheduled legislative meetings, conference calls,

and personal appointments. Answered eight-line phone system and general

office duties.

education

1997 MICHIGAN SOCIETY OF ASSOCIATION EXECUTIVES Academy of

Association Management Certificate

1992 Michigan State University Bachelor of Arts -

General Business Administration

1990 LANSING COMMUNITY COLLEGE Associates Degree -

Pre-Business Administration

affiliations

Michigan Society of Association Executives, 1993-2006

computer APPLICATIONS

Microsoft Office Suite, iMIS, PageMaker 6.0, Dbase 3, FoxPro, AMS

Windows, SAP Business One, QuickBooks, Sandshot Software

BUSINESS REFERENCES

1. Dave Andrea - Reported directly to him at the Original Equipment

Suppliers Association, he is active with SAA

Vice President, Business Development

Original Equipment Suppliers Association

1301 W. Long Lake Rd., Suite 225

Troy, MI 48098

Phone: 248-***-**** ext. 228

2. Brian Lovellette - Reported directly to him at ASOM a multi client

association management company

President

Association Services of Michigan

412 W. Ottawa

Lansing, MI 48933

Phone: 517-***-****

3. Cheryl Ronk, CAE, CMP - Knows of my membership and participation with

MSAE for 13 years

President

Michigan Society of Association Executives

1350 Haslett Road

East Lansing, MI 48823

Phone: 517-***-****

4. Michael Hawks - A lobbyist at GCSI during the 4 years I worked there -

assisted him with his accounts and PACs

Director

Governmental Consultant Services, Inc. and GCSI Association Services

One Michigan Avenue

120 N. Washington Square, Suite 110

Lansing, MI 48933

Phone: 517-***-****

PERSONAL REFERENCES

1. Michelle Duffy - Became friends after business relationship at Troy

Hilton, Centerpoint Marriott and now Motor City

Director of Sales

Motor City Casino Hotel

2901 Grand River Avenue

Detroit, MI 48201-2907

Phone: 313-***-****

2. Bill Clark - Became friends after our business relationship began at

Somerset Inn

Senior Sales Manager

Somerset Inn

2601 W. Big Beaver Rd.

Troy, MI 48084

Phone: 248-***-****

3. Kevin Egan - We worked on the large EMS EXPO Conference with ASOM for

4 yrs

25050 Rubin Road

Warren, MI 48326

Phone: 248-***-****

4. Margaret Baxter - Worked with her at OESA, daughters are play mates,

work for her husband at APCP/Intensa, Inc.

2491 Hunt Club Drive

Bloomfield Hills, MI 48304

Phone: 248-***-****

Contact this candidate