Customer Service High School

*** **** ***** **** . *********, AL *****

205-***-**** . *****.********@*****.***

Kelli Richeson

Objective

Obtain a position as a team-player in a

people-oriented organization where I can utilize my

nine years of management experience, leadership

skills and customer service excellence in a

challenging environment to achieve the company goals

Professional experience

Oct 2006-Sep 2010 Regions Bank Birmingham, AL

Branch Operations Representative

Daily reconciliation of branch General Ledger

accounts.

Reconcile daily overdraft reports

Ensure branch compliance is kept up to date.

Ensure daily operational tasks are completed.

Manage teller staff.

Teller scheduling.

Leader in Customer Service

2004-2006 Compass Bank Birmingham, AL

Customer Service Coordinator

Act as a back up to the Customer Service Manager

General Vault Teller duties as well as incoming and

outgoing currency shipments.

Coach and motivate tellers to make referrals.

Customer Service Coordinator sponsor/trainer

Daily audits and balancing of the ATM.

2001-2004 Compass Bank Birmingham, AL

Senior Vault Teller

Teller Trainer

Responsible for all cash handling in the vault and

prepare weekly currency shipments.

Daily Balancing of the ATM.

Education

1996-2000 Thompson High School Alabaster, AL

High School Diploma

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