Customer Service High School

Maurice A. Glister

**** *** *

Billings, MT *****

406-***-**** abip97@r.postjobfree.com

SUMMARY

Committed to superior customer service and poised in interactions with

individuals at all levels. Detail oriented and resourceful in completing

projects. Able to multi-task effectively. Capabilities include: customer

service and relations, computer operations, filing and data processing,

office equipment operations, general accounting, and problem solving.

PROFESSIONAL EXPERIENCE

Rocky Mountain Health Network, Billings, MT 02/2006 - 08/2009

Help Desk - IT Specialist

Responsible for logging, prioritizing, and resolving RMHN Help Desk issues.

Software applications supported include; word processing, spreadsheet,

data base management, communications and other software.

. Logging, prioritizing, resolving and tracking incoming calls to the Help

Desk

. Responsible for break/fix, print queue management and job queue handling

. System shutdowns, system interface monitoring and system distribution

. Analyze trends, answers questions and performs varies tasks

. Hardware support includes PC's, printers, scanners, copiers and Windows

servers

. Software installations, application analysis projects and coordinating IT

activities

Connect Telephone & Computer Group, Billings, MT 05/2006-08/2006

Communications Technician

Assisted with hardware and software systems, set-ups and repairs as

assigned which include but are not limited to application analysis

projects.

. Computer and server repair

. Cisco Technology and repair

. Help Desk Coordinator

. Trouble shoot general hardware and software problems

. Installation and upgrading hardware and software

. Training personnel

Chrosmack Ventures, Inc., Shepherd, MT 02/2004 - 04/2006

Computer Technician

Supported service, repair and updates of PC desktop systems, laptops and

servers

. Service, repair and updates of PC desktop systems, laptops and servers

. Operations desk

. Internet and networking technologies

. Telephone support

. Data Entry

. Customer Service

Maurice A. Glaster Page Two

Lucent Technology, Baltimore, MD and Portland, ME 2001-2003

Mid-Director of IT Help Desk

Assisted with hardware and software systems, set-ups and repairs as

assigned which include but are not limited to application analysis

projects.

. Management of Operations Desk

. Internet and networking technologies

. IT Strategic Planning

. LAN/WAN network service applications systems

. Web/Internet design and operations

. PC Desktop systems

. Unix Systems administration

EDUCATION

. High School Diploma, Hudson Catholic High School, Jersey City, NJ

. BA, Accounting, minors in Marketing and Business Administration, Upsala

College, South Orange, NJ

. WebX Certified, Goto Meetings, Citrix Systems

Skills and Technical Training

Skilled with Mac OS, Windows (3.11, 95, 98, Win 2000, Win XP, NT, and NT

server), MS Office (word, PowerPoint, Excel, Access, Project, and Outlook),

Lotus notes, Noveli, Group Wise, MS FrontPage, bay networks, TCP/IP,

Windows 95 support, web design, Microsoft Works, and Lotus 1,2,3, Microsoft

programs with all applications, IBM, Server Works, Dell server

applications, Linux, Photoshop, Dreamweaver, and Java Script.

Contact this candidate