Manager Customer Service

Janette (Jan) R. Russell

*** ****** ***** **** $ Vincent, Alabama 35178 $ Home: 205-***-****

Objective

TO USE MY ABILITY IN ORGANIZING AND CUSTOMER SERVICE

EXPERIENCE TO BENEFIT AN EMPLOYER AND MAXIMIZE THE

POTENTIAL BENEFITS TO MY EMPLOYERS OVERALL SUCCESS

Employment

UNEMPLOYED

OCTOBER 1, 2009

Jernigan Enterprises, Inc has sons that work in the

business and usually they drive the tractors.

Business slowdown has definitely hurt this trucking company

and one of the sons will take over the responsibilities I

was doing. If business should pick up, the son will

continue with the office work to learn the business, as the

owner wishes to retire soon.

OFFICE MANAGER

YEARS EMPLOYED (2008-10/2009)

Jernigan Enterprises, Inc.

Birmingham, Al. 35207

Part-Time employee for small

company since retirement in 2007

** Brought on board to set up a computer system for this

company, which had in years past done everything manually.

Brought all the popular software into this system and

designed my own

programs patterned after the professional programs that are

used in managing trucking businesses.

. Keep all the mileage records for drivers to report

monthly and quarterly.

. Do all the fuel reporting to the proper authorities

on monthly and quarterly basis.

. Keeps track of all the tractor and trailer tag

renewals

. Call for special permits when needed for specific

trips

. Post all accounting to Quick Books for our accountant

. General accounting duties handled in the office-ie:

balancing checkbooks, etc.

. Writing checks weekly to vendors

. Processing all income by deposit transactions to

specific accounts

. Prepare all the paperwork for the accountant on a

regular basis.

. Oversea all the payroll records for the salaried

employees and contract drivers.

Operations Manager Years Employed (1983-2007)

XTRA Lease, Inc (18 wheeler transport trailer leasing)

Birmingham (Tarrant), Alabama 35217

(Previously AJF lease, Strick Lease, RenTco trailers

(all same company, many times changed

ownerships and name changes.

Direct all aspects of daily

operations, including continued maintenance of a 1800 trailer fleet at

the Birmingham facility.

1. Managing the daily work of 5-7 other employees ( Mechanics & Operations

Assistants)

2. Branch bookkeeping / cash flow management for our profit center.

3. 24/7 on call for emergency services to direct and solve maintenance

problems

4. Maintain all fleet maintenance records: Maintain repair scheduling (send

out reminders), Control repair expenses & monitor capitalized expenses

to adjust depreciation on equipment.

5. Acquire bid estimates for repairs and choose wisely between quality and

price.

6. Check out business applicants, call creditors and make credit worthy

decisions with the financial information provided

7. Earned a reputation and many awards for effective collection of branch

receivables

8. Keep commercial (General & Automobile) Liability insurance files

current on customers (on all equipment leased/rented).

9. Maintain proper insurance (Liability and Workman=s Comp) for vendors

working on the premise.

Branch Manager Years Employed (1979-1983)

First Union Mortgage Birmingham Branch - H/O Charlotte NC

10. Originate and process all loan applications for 2nd mortgages or other

secured loans

11. Appraised the properties that were to be used as collateral

12. Researched & wrote up the real estate comparable=s to determine value

of mortgaged property.

13. Supervised the loan processors to complete an application in a timely

manner.

14. Coordinated loan closings with closing attorney=s and customer.

COLLECTION MANAGER YEARS

EMPLOYED (1970-1979)

Household Finance Corp.

. Started during High school at this position as counter cashier in

Pensacola, Florida.

. Marketed potential customers to solicit loans for mortgages or debt

consolidation

. Often handled paperwork on durable goods, arranged financing for

purchases from other

. companies where Household handled the financing

. Head Cashier

. Finished that phase of my career as Collection Manager in a Birmingham

Branch

Education

. GRADUATED HIGH SCHOOL - 1964 - MILTON FLORIDA

. Various Courses - Pensacola Junior College 1964-1968 (personal interest

courses

o No college level credits)

. Further Education has been work sponsored and seminars related to work.

. Counselor Sales

. Quality Counsel workshops & studies (last 5 years-quarterly meetings)

. Maintenance courses relating to our equipment

. Safety courses (OSHA) relating to our business

. Computer schools for work related programs: People Soft, Accuate,

Groupwise, in addition to

. all of the Microsoft office programs

. Traveled to other branches within our company to train others on new

equipment and updated

. programs.

Skills

. ORGANIZATION - HAVE BEEN RECOGNIZED FOR THIS AND BEEN A PART OF TEAMS

AND PROGRAMS TO DESIGN. SYSTEMS AND ORGANIZE POLICY MATTERS

. In the early years with Strick Lease- I was one of three people that

wrote the policy manual for systems and procedures.

Computer: Word, Corel (Word Perfect), Excel, Quattro Pro, People Soft -

Many other work

related programs for tracking inventory, expenses, accounting, etc

.

Many home computer programs associated with my church responsibilities as

Secretary/Treasurer, Publicist and bulletin designer (Art Programs, etc)

Business and personal references furnished upon request.

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