Customer Service High School
Resume:
Veronica
Saffold
Kansas City, Mo. 64130
abip7q@r.postjobfree.com
RELEVANT SKILLS AND EXPERIENCE
Customer Service
Communicated with all levels of employees and or customers
Entered application data through the LINUS system and EDS data
transcription
Followed detailed instructions
Resolved customers' service or billing complaints
Exchanged merchandise, refunded money, and adjust bills
Ensured that appropriate changes were made to resolve customers' problems
Determined charges for services requested
Collected deposits or payments and arranged for billing
Solicited sale of new or additional services or products
Collected, counted, and disbursed money
Clerical
Did basic bookkeeping and complete banking transactions
Answered Questions and explained information
Took orders and addressed complaints
Answered telephones, directed calls and took messages
Completed and mailed bills, contracts, policies, invoices or checks
Operated 10-key by touch
Ordered supplies
Experienced using Microsoft Word and Excel
Apartment leasing experience
EMPLOYMENT HISTORY
Data Entry Specialist Celebrity Staffing, K.C., Mo
08/2008-01/2009
Duties: Processing voters registration cards, alphabetizing (alphanumeric)
and customer service
Leasing Assistant Celebrity Staffing, K.C.
Mo 12/2008-01/2009
Duties: Customer service, greeting tenants, completing paperwork,
dictation, experience using Microsoft programs (Excel, Word and Outlook),
assisting tenants with finding new residence.
Triage Celebrity Staffing, K. C.
Mo. 08/2008-10/2008
Duties: Updating and approving patients insurance information through the
database using several different
programs.
Subpoena Analyst Sprint, Overland Park,
Ks 12/2007-03/2008
Duties: Retrieving phone records for law enforcement, judges, lawyers and
customers using several different programs.
Data Transcriber Internal Revenue Service, Kansas City, Mo
02/1996-06/2010
Duties: Entering information from taxpayer documents into the database
under different programs in an accurate and timely fashion. Seasonal
Employment.
Specimen Technician Quest Diagnostic, Lee's Summit, Mo
12/2006-04/2007
Duties: Updating clients' information in the database for proper billing.
Updating clients' test results in the database.
After School Teacher LINC, Kansas City,
Mo 10/2002-05/2003
Duties: Supervising children in the After School Program. Helping with
homework, playing games, etc.
Receptionist Eastwood Hills Animal Hosp, K.C.,
Mo 03/1999-01/2001
Duties: Customer service, greeting customers, answering phones, appt.
setting, grooming animals, ordering supplies, taking in the animals,
administering shots to the animals, deworming and assisting the vet in
surgeries or wherever needed.
EDUCATION
Trade School Professional Business School Kansas
City, Mo
Diploma Central Sr. High School
Kansas City, Mo
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