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Manager Quality Assurance

Location:
Richmond, VA, 23294
Posted:
October 18, 2010

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Resume:

MARY O. MOSS

804-***-****

abip7e@r.postjobfree.com

RELEVANT EXPERIENCE/EMPLOYMENT HISTORY

March 2009 – present Clinical Alternatives

Individual, Family & Group Counseling

Quality Assurance Specialist

Report to Owner/Director

Oversee and ensure compliance with State Licensure, Medicaid, Department of Behavioral Health, HIPAA, Human

Rights related to individual and family counseling services; develop and conduct on going staff compliance training

and

policies and procedures in response to updated regulations

Training and functional supervision of clinical staff regarding documentation quality and timeliness.

March 2006 – present Freelance Writer/Speaker

Freelance writer/editor

Motivational speaker – retreat and worship speaker; storyteller

Developed and teach courses in Frugal Living 101, Creative Writing and Journaling through Henrico County Adult

Education and Glen Allen Cultural Arts Center

July 2005 – February 2006 Virginia Institute of Pastoral Care

Administrative Assistant

Reported to Executive Director

Reorganized/streamlined and automated office design and function.

Coordinated meetings of Board of Directors; recorded and distributed minutes; provide admin. support as needed.

Pastoral Evaluation Program – coordination of mailing, tracking, scheduling of ministerial candidate

psychological evaluations and setting interviews for several denominations with staff (~125/year)

October 2002 – June 2005 Braley & Thompson, Inc.

Promoted to Compliance Manager/Privacy Officer Treatment Foster Care

Reported to Executive Director – Virginia Division

Oversaw compliance with State Licensure, Medicaid, HIPAA, OSHA & Council on Accreditation

(COA) standards & procedures in the Virginia Division related to treatment foster care and mental

health services in five offices; developed and conducted on going staff compliance training

Chair Case Record Review Committee – Facilitated quarterly peer reviews of client clinical charts for

COA and state licensure compliance, including policy writing and on going training; status reports to

management

Developed and implemented policies & procedures in response to COA accreditation process.

HIPAA Privacy Officer for Virginia Division Developed and implemented policies and procedures for agency

August 2000 – October 2002 (Office Manager) Braley & Thompson, Inc.

Office Manager – Tests for Higher Standards – set up and managed office of owner at start up and through

first year of operation, including establishment of filing system, billing system and customer tracking; management

of 2 checking accounts using; assisted with standardized test development and editing.

Professional Realtor - Slater, Realtors (recipient of Team Player Award after 1st year in sales)

Owner/Operator–Mary L’s Meals Specialized Catering – including menu planning, ordering all materials and food,

tracking orders, preparing and delivering all items; invoicing/AR; marketing

Various positions Virginia Power (now Dominion VA Power)

Associate Research Librarian; Safety Program Coordinator; Coordinator Administrative Support; Supervisor Office;

Word Processing Trainer

Reduced compilation/preparation time for monthly OSHA reports for 6 localities from 5 days to 1 days

Supervised 15 clerical personnel in 3 locations supporting over 300 Engineers

Designed, conducted in house word processing courses for employees and management

Developed company’s first self paced training program for word processing operators.

MARY O. MOSS

804-***-****

abip7e@r.postjobfree.com

RECENT TRAININGS AND COURSEWORK

2010 Writer's Retreat and Workshop Sponsored by Hanover Writers Group Williamsburg,VA

2010 –DMAS training on updated Medicaid regulations and billing procedures for providers of home based services

2009 Certificate in Congregational Leadership Concentration in Small Group Leadership – Baptist

Theological Seminary – Richmond, VA

2009 –Two DMAS trainings on updated Medicaid regulations for providers of home based services

2008 –Small Group Dynamics: Teaching the Small Group Study; Thinking Theologically;

Spiritual Formation and Calling Baptist Theological Seminary

2008 –I Love to Tell the Story – Christian Storytelling Certified Lay Speaker continuing

education Virginia Annual Conference Blackstone, VA

2007 Biblical Basis for Ministry; The Church A System of Relationships Baptist Theological

Seminary

2006 –‘Memory to Memoir’ – Story Circle Network

2005– Certified Lay Speaker’s Deliver the Message continuing education Virginia Annual

Conference Blackstone, VA

2005 –Stephen Ministry Supervision Group Facilitator Training

2004 2005 Stephen Ministry Training

2004 Certified Lay Speaker Basic Training Virginia Annual Conference Blackstone, VA

Completed requirements for Certificate in Business Management at J. S. Reynolds Community College

Coursework toward Bachelor’s Degree in Business Administration at Strayer University

VOLUNTEER/COMMUNITY ACTIVITIES

Women of Faith: Where Hope Meets Community – Webinar series sponsored by Spotlight Richmond – presenter.

Good Shepherd United Methodist Church –Middle School Girls Sunday School Teacher; formerly: Women's book group

facilitator, Adult Christian Education council member, Media Coordinator contemporary worship service; Hospitality

Coordinator; Youth Group counselor, Spiritual Co Leader Capital Campaign; Co Chair Committee on Lay Leadership;

Alternative Worship Design Team member; member Adult Ministries Task Force; Coordinator of Discipleship;

Sunday School Superintendent; Communications Chair Church Council; Vacation Bible School Director; pre school,

elementary Sunday school teacher

Virginia Annual Conference – United Methodist Church – Certified Lay Speaker; including Christian storytelling,

worship planning and leadership at churches, nursing homes and assisted living and other facilities

Peter Paul Development Center – Richmond, VA – Co developed and co led Creative Writing summer camp

workshop for disadvantaged Middle School students

Facilitator/Founder – Bible Study group for Adults with Asperger’s/High Functioning Autism

R. C. Longan Elementary School reading tutor

Westbury Apartments Homework Helper ESL elementary school students

James River Writers – member; Richmond Christians Who Write – member, blogmaster

Helping Hands Women's Outreach Ministry Board Consultant 2006

.

West End Manor Civic Association – Past President of Executive Board – 2 terms; 1st Vice President 2 terms



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