Customer Service Administrative Assistant

Location:

Posted:

September 26, 2010

Tracie C. Britton

Riverside, Ca. 92506

e mail: abip61@r.postjobfree.com

Objective: To obtain a position in credit, finances, or collections that will utilize my data entry and customer skills.

Skills: Microsoft people, word, excel, powerpoint, lotus 1,2,3, EDI reports, fax, copier, 17,000 k.s.p.h., 65 w.p.m., train new employees.

Work History:

Cashcall 11/08 5/10 Collection Counselor

High volume call center. Front end collection. Calling accounts that are past contract due date. Setting arrangements for payments to be made.

Taking payments by Check by phone, manual debit checking account. Problem solving. Help cure Reason of Delinquency. Call Center

Syndeo 09/07 07/08 Collector

Call on accounts 30days 4years past due to make arrangments on payment in full or partial payments. Help customer on budgeting their

finances and to help them find money sources to be able to pay towards their past due accounts.Track payments that has been sent out but not

arrived yet. Setup ACH's,Walk in payments and also mail in payments.Also apply any information that the customer may if pertaining to

Bankruptcy or CCS to their account. Heavy customer service and problems solving.Call Center. Heavy A/R and A/P

Hooper & Holmes, Inc. 05/06 04/07 APS/Medical Records Coordinator

Requesting medical records for application for life insurances purposes. Work with five agencies that consist of seven Agents per location.

Request medical records via fax, DHL, or regular standard mail. Scan records as they come in onto the Insurance companies website for the

Underwriter to review. One on one with physicians, clinics, hospitatls and copy services. Heavy A/R and A/P. Heavy customer service.

QC Financial Services 12/04 05/06

Collections/Account Services Rep

Call on accounts 30days 4years past due to make arrangments on payment in full or partial payments. Help customer on budgeting their

finances and to help them find money sources to be able to pay towards their past due accounts.Track payments that has been sent out but not

arrived yet. Setup ACH's,Money Grams, Western Unions,Walk in payments and also mail in payments.Also apply any information that the

customer may if pertaining to Bankruptcy or CCS to their account. Heavy customer service and problems solving.Call Center. Heavy A/R and

A/P

Conagra Foods 12/1998 6/04 Military Accounting Specialist II

Key all non weight credits. Collection on all past due military accounts. Heavy A/P & A/R heavy customer service. EDI Reports Transitions

online military accounts.

James B. Nutter Mortage Company 1995 1998 Foreclosure Specialist/Administrative Assistant

Prepare accounts for foreclosure. Make arrangements on past due accounts. Prepare bids for sale of property. Heavy A/R & A/P heavy

customer service.

Education: Pioneer College KCMO 1982 1983

Clerical I & II