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Customer Service Manager

Location:
Salem, OR, 97302
Posted:
October 21, 2010

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Resume:

DANIEL B. HALL

**** ************ ***** *.

Salem, Oregon, 97302

503-***-**** (Home)

541-***-**** (Office)

971-***-**** (Mobile)

abip4s@r.postjobfree.com

Professional Qualifications:

A highly motivated results-oriented team player with over twenty-five years

multi-industry financial management and operations experience at the

senior/executive level (Chief Financial Officer, Vice President or

Administrator) in the public, private and non-profit sectors.

. Expertise in strategic business planning, process redesign and change

management and proven ability to work collaboratively to produce high

quality results.

. Outstanding leadership skills with proven success in start-ups, turn-

arounds and reorganizations in both the public and private sectors.

. Excellent verbal, writing, presentation, interpersonal communication,

analysis and project management skills.

Professional Experience:

02/2007 International Society for Technology in Education (I.S.T.E.)

to date The International Society for Technology in Education

(ISTE) is the premier membership association for educators and

education leaders engaged in improving teaching and learning by

advancing the use of technology in education. ISTE supports

more than 100,000 educators world-wide. ISTE is headquartered in

Washington DC with operations offices in Eugene, Oregon.

Chief Financial Officer and Senior Director of Operations

. Successfully re-organized the Fiscal, IT and Customer Service

Departments resulting in significantly improved performance

and reduced costs by 11%.

. Responsible for developing the Operational Strategic Plan for

the Operations Departments (Fiscal, IT, Customer Service) and

directing policy and procedural changes to achieve them.

. Successfully led effort to replace existing stand-alone IT

infrastructure with an ERM system including CRM, CMS, FMS and

Publications Management.

. Improved the credibility of the fiscal group with Senior

Management and the Board of Directors with timely and

accurate financial and budgetary reporting and trend

analysis.

. Implemented weekly Flash Reporting and Executive Operating

Summaries.

. Responsible for coordinating the development and

implementation of ISTE's annual Operating Budget and Capital

Budget.

. Established an efficient yet comprehensive contracts review

process.

. Direct and manage staff of 17 including Operations Director,

Controller, IT Director, and 14 accounting, contracts,

information technology and customer service staff.

. Report to Deputy CEO. Staff liaison to Finance Committee and

Board.

12/2000 - Oregon Employment Department

02/2007 The Oregon Employment Department (OED) is one of the state's

largest agencies with a staff of 1,250 employees and a biennial

budget of $1.7 billion. Its mission is to promote employment,

provide support during times of unemployment, and promote safe

and quality child care.

Business Services Manager (CFO)

. Successfully re-tooled offices statewide in support of OED's

Strategic Plan resulting in cost savings of approximately

$150 million per biennium.

. Directed and managed administrative functions including

accounting, financial reporting, cash management, facilities

(52 offices), contracts, purchasing, security, risk

management, policy development, property control, fleet, mail

and reception services.

( Directed and managed staff of 30 including Finance Manager,

Procurement Manager, Facilities Manager and 26 accounting,

procurement, facilities, reception, mail, warehouse and

support services staff.

. Responsible for the development, application and enforcement

for all program rules and policies related to accounting,

financial reporting, cash management, facilities, contracts,

purchasing, security, risk management, property control,

fleet management, mail, and reception services.

. Responsible for developing both long and short-range goals

and plans for the Business Services Section and directing

policy and procedural changes to achieve them.

. Responsible for implementing and evaluating the progress of

long range plans and short range operational objectives for

the Section.

. Responsible for developing, implementing and monitoring

business services section budget of $15 million per biennium.

Participate in agency-wide budget development, budget and

resource allocation decisions, reduction package

prioritization, and fiscal impact challenges.

. Served as agency contact with DAS Facilities, State

Procurement Office as DPO, Capital Projects Advisory

Committee and the State Legislature and E-Board concerning

Business Services matters.

01/1999 - State of Oregon Department of Human Services

12/2000 The Oregon Department of Human Services (DHS) is the state's

largest agency with nearly 10,000 employees and a biennial

budget of approximately $8 billion.

Statewide Facilities Administrator

. Successfully developed and implemented plan to integrate team

of 34 facilities staff formerly housed in separate divisions

of the agency.

. Successfully reconfigured offices statewide to support

service integration.

. Directed and managed DHS facilities throughout the state,

including over 160 field offices totaling 3.6 million sq. ft.

. Managed DHS facilities staff of 34 including facilities

project managers, telecommunications staff, central mail

services, warehouse and support staff.

. Responsible for the development, application and enforcement

for all program rules and policies related to facilities,

telecommunications, fleet management, mail, and reception

services.

. Responsible for developing both long and short-range goals

and plans for the facilities section and directing policy and

procedural changes to achieve them.

. Responsible for implementing and evaluating the progress of

long range plans and short range operational objectives for

the Section.

. Responsible for development and management of DHS facilities

budget totaling approximately $80 million per biennium.

11/1994 - Environs Inc. d.b.a. Forrester's

01/1999 Leading Golf Outerwear manufacturer/wholesaler based in

Portland, Oregon.

Chief Financial Officer

. Streamlined manufacturing function with implementation of

inventory management system and sales forecasting model.

. Reported directly to the owner/CEO. Oversaw all

administrative functions including financial reporting,

accounting, H.R., MIS, credit, collections and customer

service.

. Responsible for managing and directing customer service and

accounting staff.

06/1992 - Georgia Dome and Georgia World Congress Center - MGR Food

Services

10/1994 Closely-held food service contractor for the Georgia Dome and

Georgia World Congress Center and five other entities. Sales

totaled approximately $30 million.

Chief Financial Officer

. Designed and implemented from start-up the accounting and

financial reporting systems for the Georgia Dome and Gwinett

Convention Center.

. Successfully integrated accounting systems for all seven

entities.

. Responsible for developing and managing annual budget of

approximately $30 million for seven hospitality divisions.

07/1985 - Space Needle Corporation

06/1992 Closely held owner-operator of the Space Needle, a 605-foot

legacy of the 1962 Seattle World's Fair. The tower features a

revolving restaurant at 500 feet, retail shops and an

Observation Deck. 1992 sales were approximately $16 million.

Chief Financial Officer

. Worked with owner and board to direct extremely successful

"turn-around".

. Responsible for administrative functions including

accounting, treasury, budget and MIS functions. Reported

directly to the President and Board of Directors.

. Responsible for managing and directing staff of 10 including

controller, MIS Manager, accounting, payroll and cashiers.

. Responsible for developing and administering budget of

approximately $16 million.

10/1980 - W.R. Grace & Co. / Ginger Jar Restaurants

07/1985 A division of W.R. Grace, a Fortune 75 company, the fourteen

family restaurants

in three states achieved sales of $15 million in 1984.

Vice President of Finance

. Managed all financial and administrative affairs of the

corporation. Reported directly to the President. 1984-85.

. Responsible for managing and directing staff of 10 including

Controller, Payroll Manager and accounting staff.

. Responsible for managing the Treasury function including

Corporate banking relationships.

. Responsible for managing capital projects.

Chief Financial Officer

. Directed all financial operations. Promoted to V.P. Finance

1983.

Corporate Controller

. Successfully implemented start-up. Promoted to CFO 1982.

Senior Financial Analyst

. Directed staff of four budget analysts for 333-restaurant

division of W.R. Grace.

. Directed alternative divestment strategies resulting in the

spin-off of Ginger Jar Restaurants. 1981.

10/1978 - Allstate Insurance Company, Santa Ana Regional Office

10/1980 Revenues totaled $700 million for the regional office of

Allstate in 1980.

Assistant Controller

. Directed staff of three analysts in the preparation of the

regional budget.

Education University of Oregon, Eugene, Oregon.

1976 - 1978 Graduate School of Management and Business

. MBA in Finance, June 1978.

1972 - 1976 Willamette University, Salem, Oregon.

College of Liberal Arts

. B.S. Degrees in Economics and Urban & Regional Governments,

June '76.

. Earned academic scholarships all four years.

. NAIA All American Honors in both Cross Country and Track 1975-

76.

. Inducted into Willamette University Sports Hall of Fame 1995.

Additional Certifications

. Certification in Project Management.

. Graduate of Oregon Leadership Academy.

International ( Worked remotely as CFO for ISTE while living in Abu

Dhabi, UAE 2009-10.

( Hotel Glacier du Rhone, Gletsch, Switzerland. Managed

terrace caf at Swiss

Resort hotel. Responsible for sales, cash flow, inventory

control and employee

relations for the caf . 1974, 1975

Other ( Director, Willamette University Alumni Board. 1997 - 2006.

. President, Sprague High School Water Polo Club. 2005 - 2008.

. Leadership Oregon Graduate. 2002.

. Volunteer Coordinator, HOOPLA Basketball tournament. 2000 -

2005.

. Crossler Middle School Skyball (basketball) Coordinator. 2002

- 2004.

. RLF Conference Board of Free Methodist Churches. 1997 - 2003.

. Established High School Developmental Soccer League in Salem.

1997.

( Coach, youth soccer, basketball and track. 1990 - 2004.

. President, Willamette University Seattle-area Alumni Club. 1988-1992.

( Board of Directors, Pacific Health (HMO). 1990 - 1992.

( Steering Committee Highlands Bay Incorporation Drive.

1990 - 1992.

. Seattle City Budget Task Force Committee. 1991 - 1992.

( Who's Who in American Business. 1992.



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