Manager Sales

Cardell Williams

**** **** ***** ******

Country Club Hills, Illinois.

708-***-**** home

708-***-**** Cell

abip4p@r.postjobfree.com

Summary: I am open-minded positive capable of performance successful

technical troubleshooting. I have excels in positions that

require strong organizational skills with users support. I am

very good working with management and co-workers. Over the pass

ten years I have supported users Computers Hardware and analyzed

users Software. I have trained some of the technical staff on

the operation of software.

Training: Citrix Xen App 4.5; Citrix EdgeSight 4.5; Cisco Secure VPN

and Pix fire wall;

Share Point 2010, Net Development; Network Security; Hp Open view and

Operations Manager; Windows Server 2000, Windows XP; CCNA Boot Camp

EXPERIENCE: 03/08- 3/17/2010 Grant Thornton

Oakbrook, Illinois

Senior System Monitoring Administrator

. Install and Configure SQL 2005, SQL 2008 Reporting Service to be use with

Citrix Edgesight

. Support and upgrade Citrix Edgesight 5.0.1, and 5.2.1, (Windows 2005,

.2008)

. Monitor users machines and Citrix Servers, using Citrix Edgesight create

reports for SharePoint

. Monitor SQL servers, IIS servers, Exchange servers and network

applications with HP Overview

. Setup a test Lab in Windows 2008 using Hyper-V, tested Microsoft System

Management

. Installation and configured Operation Console, (SCOM) and Database, Web

Console.

. Installed Domain Controller, Create AD OU for Users machines for a test

environment

. Installed reporting Server, and Reporting Data Warehouse (SCOM)

EXPERIENCE: 10/06- 03/08 Grant Thornton

Oakbrook, Illinois

Senior Application Support Analyst

. Support the following software and hardware, VPN software/hardware.

. Citrix, Cms Back-Office, Cms mobile time entry,Cms@web,Lawson,Outlook Web

mail,

. Sales Logic, Sales logix@web,Staff track, GT Report, FRx Drill Down, FRx

Forecaster

. eMeeting coordinator, Video conferencing setup, Remote access login setup

. Second level support for IT Infrastructures team, work closely with DBA

and Programmers

. Microsoft Applications support, Word, Excel, Access, Outlook 2003 and

Power Point

. Setup users Sales Logic account on the SQL server.

. Hands-on training .Net Programmers (Learning Tree 2006)

. Introduction to System and Network Security (Learning Tree 2007)

EXPERIENCE: 06/00- 10/06 Grant Thornton

Oakbrook, Illinois

IT Infrastructure Support Specialist

. Monitor servers' resources to accommodate the services being run

. VPN client setup on remote system, support users via 56k, DSL and Cable

Modems

. Create VPN account on Linux server; create dial-up account on the Fiber

link server

. Image all machines Laptops and Desktops and support about 550 users

. Support Windows XP, MS Office, and Outlook, CMS, and Video conferencing

equipment

. Support audio conference using the Clear One speakerphone

. Support EMC tapes backup system, change taps and restore data.

. Support Files and print servers, setup printers queue with IP address

. Support Active Directory account clean up, disable, enable and password

reset

. Support Linux accounts password reset; . Support Compaq servers.

. Support HP's and Conan's printers' setup on the print server.

. Developed & partnered with Enterprise Engineering on VPN manual for IT

and Engineering

. Developed & Led three troubleshooting training session on VPN to the IT

and IS Support team

. Cisco Secure Virtual Private class (Global Knowledge March 2005)

. Securing Cisco IOS class (Global Knowledge December 2005)

. Cisco Secure Pix Firewall class (Global Knowledge December 2005)

. Active Knowledge of LAN/Wan, Switches 6500, Router 2500 and 3000 VPN

Concentrator

EDUCATION:

Associate Degree Electronic Technology

Microsoft Certified Systems Engineer (MCSE)

Cisco Certified Network Associate (CCNA)

References:

Jim Moore 630-***-**** (my director)

Kirk Halliday 630-***-**** (my manager)

Contact this candidate