JASON PIERCE

**** *****, ** *****, ** ***** ( 734-***-**** ( abip4h@r.postjobfree.com

HRIS CUSTOMER SERVICE SPECIALIST

Human Resources, Field Sales Rep & Retail Support Services Professional

I have over 10 years' experience in several business departments. I am

consistently effective at building goal oriented teams, resulting in

numerous recognitions and awards. My experience, intelligence and a great

attitude are assets to any organization. You will find me to be

passionate, inspirational and articulate, able to achieve results others

believed to be impossible. I am experienced in maximizing value and

reducing waste from processes such as HR, Sales support and training. I

excel in building and motivating teams and getting them focused on their

main goals.

Demonstrated successful track record in:

. Turning customer feedback into repeat sales over several product

lines.

. Build long lasting customer relations that are not strictly price

focused.

. Experienced in servicing both internal and external customers by

thoroughly understanding their needs and wants.

. Administering large corporate benefits programs for a variety of

industries.

. Motivating staff, improving departmental cohesion to peak performance

levels.

. Proven record of taking initiative and success in streamlining

processes by solid communication and relationship development with

management, writing, and project management within environments from

small projects to corporate compliance projects.

CORE COMPETENCIES

( Corporate benefits program admin. ( Sales support analytics (

Account Development

( Survey Administration ( Claims administration ( Open

enrollment admin

( Continuous improvement initiatives ( Team Training ( New

Product introductions

HIGHLIGHTED CAREER ACHIEVEMENTS

. Benefits Administration - On-boarded to a total of over 50,000

employees across 10 companies.

. Ensured Compliance - Including programs such as HIPAA, ERSIA, FMLA,

EEO.

. Sales Analytics - Collected and analyzed data with regards to sales,

indentified major sales trends which resulted in top 3% (out of 1600)

sales performance.

PROFESSIONAL EXPERIENCE

Masco Retail Support Services, Mooresville, North Carolina

2008 - Present

MRSS is a part of Masco Corporation. The MRSS organization went through an

extensive reorganization for which I was chosen to be a thought leader.

Field Sales Rep, Retail Sales Support Supervisor

. Thought leader in the implementation of a team based review processes.

. Lead in redeploying technology solution and optimize training, metrics

and scorecards for MRSS.

. Managed relationships between Lowes personnel and Masco Corporation.

. Received Top-50 Nationwide Sales award (out of 1600) to demonstrate my

best-practices

. Work closely with clients to identify their needs and challenges and

provide solutions-oriented training and education. Revamped training

materials and procedures at corporate.

Masco Corporation, Taylor, Michigan (NYSE: MAS)

2006 - 2008

Key person in establishing and growing the Masco 'MyService' Center. This

shared service center grew into a department that provided services related

to: benefits troubleshooting, claims adjusting, open enrollment

administration and data management.

Human Resources Analyst, Masco MyService Center

. Responsible for service levels of over 50,000 employees across 10

different companies.

. Initiated and conducted surveys to ensure quality of service as well

as create continuous improvement projects.

. Managed and ensured compliance with regards to HIPAA, ERSIE, FMLA and

EEO

. Researched and implemented an electronic document archiving and

retrieval system (Hummingbird DM). The project also had provisions to

used the system for future deployment to divisions with regards to

SOX, Internal Audit and Payroll processes.

. Chairperson of the XXX Committee, charged with identifying and

analyzing internal and external issues affecting the agency and

developing solutions to address gaps.

Masco Retail Support Services, Mooresville, North Carolina

2004 - 2006

MRSS is a part of Masco Corporation. My attention to customer needs and

wants enabled me to be very effective at my job as support person for the

major retail customers from Masco.

Field Sales Rep, Retail Sales Support analyst

. Troubleshoot product defects and customer complaints.

. Track product issues, and customer feedback.

. Provide support for merchandizing teams both on the Masco side and

Lowes side.

Shipping & Facilities Analyst, Taylor, Michigan

1998 - 2003

Office design and building, both cubicle and hard office, supervised

construction and design.

. Utilized AutoCad 2004 and created design and area mapping that

resulted in optimized routings and cost savings

EDUCATION

MBA in HRIS, Eastern Michigan University, Ypsilanti MI, (projected) 2010

Bachelor of Science in E-Business, University of Phoenix, Livonia MI,

2003

COMPUTER SKILLS

Microsoft Office Suite PeopleSoft 8.9 PeopleSoft Query Tools

Crystal Reports AutoCAD 2004 Hummingbird

DataManagement

Lotus Notes/Outlook Adobe Suite Illustrator Desktop

Publishing

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