Customer Service Cagayan De Oro
Resume:
Maria Angelica Harris
Rockmart, Georgia 30153
Home 770-***-****
Mobile 678-***-****
***************@*****.***
EMPLOYMENT OBJECTIVE
Customer Service Position or any related responsibility with advancement
potential
SKILLS
. Proven ability to do multi-task
. Computer literate
. Passionate and determined individual who accomplishes results
. Skilled in negotiation, able to resolve differences
. Demonstrated the ability to utilize critical thinking skills
. 3 years of increasing responsibilities in Private Home care
. A high-energy, enthusiastic and dependable individual who excels in
challenging and
Competitive environments
. Demonstrated ability risk and respond appropriately
. Skillful at processing data and information, keeping records and
tabulation
EDUCATION
Xavier University-Ateneo de Cagayan, Cagayan de Oro City, Philippines
B.A., International Studies, 1992
Graduated with 4 year college course
Lourdes College High School, Cagayan de Oro City, Philippines
H.S. Diploma, 1998
Graduated, 4years high school diploma
WORK EXPERIENCE
November 2008 to Present
Customer Care Representative
Ryla Teleservices Inc.
Barrett Park Drive, Kennesaw, GA
Responsible for responding to a variety of inbound telephone service. In
addition, responsible for making outbound calls to existing customers to
obtain, verify, and/or update customers' demographic, eligibility,
enrollment, and billing / payroll information. As a Customer Care, I am
ultimately accountable for initiating transactions at the request of a
customer and researching and resolving potentially complex issues, while
ensuring the best quality service is always provided to customers.
May 2004-December 2006
Home Health Aide/Caregiver
George/ Vasiliki Papageorgiou
NSW Australia
Provide personal care such as Bathing, Dressing, and Hygiene to an
elderly with dementia and impaired hips, Administer oral medication,
Implement Physician's order, Utilized critical thinking skills, Made
decisions based on the Patient's assessments, Meal preparation, shopping,
Light housekeeping and laundry.
September 2003-April 2004
Shop Assistant
Top Home Video Shop
NSW, Australia
Customer Service Associate, Cashiering, Answered Phone calls, Purchased
products, computer encoding, made daily reports, Follow up customers with
over due accounts, maintained the cleanliness and orderliness of the
shop.
December 2001-August 2003
Managed Family Business
Cagayan de Oro City, Philippines
October 1998-November 2001
Casual Laborer
City Public Services Office
Cagayan de Oro City, Philippines
Computer encoding, Posting employees monthly deductions, Prepared sick
leave applications and daily attendance reports, Answered phone
calls/inquiries, Filing records, Received and sort out incoming and
outgoing Office Orders.
January 1995-August 1997
Loan Processor
First Women's Credit Corporation
Cagayan de Oro City, Philippines
Assigned to conduct interview and evaluate loan applications, computer
encoding, filing records and marketing, Customer Service.
May 1992-September 1994
Telephone Operator
Southern Telecom Company
Cagayan de Oro City, Philippines
Handled incoming and outbound calls
BACKGROUND SUMMARY
. Speak English and Filipino
. Green card holder
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