Manager Customer Service

M ARK W. YOUNG

**** ***** ****** • N I LES, M I 49120 • PHONE 269-***-****

****.*****.*@*****.***

CAREER SUMMARY

A high-performance, results-driven individual, with demonstrated visionary leadership skills. 19

years of experience in complete design life cycle in engineered product launches on time and

budget. Skilled in negotiating and forming unified partnerships.

STRONG COMPETENCIES INCLUDE:

• Communication • Best Practices • Time Management

• Project Management • Standardization of Processes • Team

B uilding

• Cost Reduction • Multi-Tasking

PROFESSIONAL E XPERIENCE

Manufacturing Engineering – Project Coordinator

01/10 - Present A merican Axle & Manufacturing T hree Rivers, M I

Tier-One global supplier of automotive driveline components and assemblies.

• Responsible for creating and maintaining all required manufacturing control documents.

(Process Flow, Control Plan, PFMEA)

• Creating t raining program for this position.

Program Manager Material Cost Reduction

2002- 2009 T yler Refrigeration - Car rier N iles, M I

Refrigeration display case for grocery/food industry at $380m, 900 US based employee (Wal-Mar t,

Target, CostCo and small markets)

• H ands on leadership of 3 engineers resulting in over $1,000,000.00 in annualized

material cost reduction

• Developed and oversaw the creation of an internet-based cost reduction website

• Conducted interviews with suppliers to find alternative material or designs to increase

cost savings

• Project Lead for major material substrate change (300 series stainless steel to 400 series

s tainless steel)

Custom Products Designer

• Created and maintained Custom Use Refrigerated Display Case designs

• Developed customized display cases that were customer specific. (Wal-Mar t, Target,

H annaford Brothers)

Designer, Mechanical Engineering Group

1999 - 2002 L ECO Corporation S t. Joseph, M I

T he marketing, design, manufacture and service of analytical and metallographic instruments,

and consumable operating supplies, as well as laboratory services and domestic and international

order systems.

• Created and maintained 3D fully constrained and operable CAD assemblies of

i nstruments.

• Created and maintained detailed part models and Engineering drawings

• Completed Machine Shop Training

• Completed ISO 9001 training

Designer

1990-1999 T yler Refrigeration - Car rier N iles, M I

Refrigeration display case for grocery/food industry at $380m, 900 US based employee (Wal-Mar t,

Target, CostCo and small markets)

• Maintained Refrigerated Display Case designs

EDUCATION

Bachelor of Science Organizational Management Bethel College, Indiana

Associate in Applied Science Drafting Technology - Honors Southwestern

M ichigan College

VOLUNTEER & ACCOMPL ISHMENTS:

Berrien County Youth Fair Association: Largest Youth Fair in the Midwest.

156 Acres, 63 Buildings, $3.5m in assets.

Vice P resident Board of D i rectors:

• Served as interim media relations representative 2010. Wrote media relations

guide,

r adio commercials, and also have conducted radio and television in terviews over

t he past

several years.

• Oversaw three major commit tees. Overseeing completion of required tasks

needed for success of organization.

• Oversaw eight full-time labor staff as member of Labor Commit tee.

Stage Manager, Grandstand Ente r tainment:

• Coordinated efforts with 15 person volunteer crew throughout Fair week.

Setting up arena for multiple large-scale events on tight time constraints.

Co-Owner Spare T ime P ro Shop: Pa r t-time bowling pro shop.

• Customer Service provider for specifying, fi t ting, drilling, and resurfacing

bowling equipment.

• M aintained supply inventory and equipment maintenance.

Owner of website uwantsomeracing.com

• Developed, manage, and promote a NASCAR racing website.

• Record and produce a weekly internet radio show.

• Participate weekly as a NASCAR specialist for two South Carolina radio shows.

• Served as contributing wri ter for www.thatsracin.com (Charlotte Observer) 2005-

2009

REFERENCES:

Karen Klug

Fillmore Equipment

Tel. 269-***-****

e-mail: ******@**********.***

Joseph E. McKeever IV

Former Engineering Services Manager, Tyler Refrigeration Corp.

Tel. 586-***-****

e-mail: *******@*****.***

R J Kaltenbach

Kleins Attractions Inc.

Tel. 816-***-****

e-mail: r *@*****************.***

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