Customer Service Management

LEILA HERKOMMER

**** **** ****** **** ~ Bradenton, FL 34210 ~ Home: 941-***-****

Cell: 941-***-**** ~Email: abip2m@r.postjobfree.com

EMPLOYMENT HISTORY

ADMISSIONS COORDINATOR January 2009-June 2010

Bradenton Health Care Bradenton, Florida

Responsibilities

Facility concierge of a five star, 105 bed skilled nursing facility,

respond to telephone inquiries and schedule appointments for tours,

conducting tours of the facility, greeting new admissions and their family

members, verifying insurances and obtaining pre-certifications prior to

admission, generating face sheets using LTC system for new admissions,

reviewing online referrals including reviewing clinical information to

qualify a patient for admission, room management based on considering the

clinical needs, patient compatibility and equipment needs, presenting daily

census reports which includes anticipated admissions, strong knowledge of

medical terminology and medical conditions, meeting with residents and

family members to complete admissions and financial agreement, daily

updating of referral log, preparing admission packets for nursing staff and

distribution of admissions alerts, meeting with family members or residents

to go over issues and concerns towards meeting their expectations and

resolving issues.

OFFICE MANAGER/PROJECT COORDINATOR July 2006-January 2009

K.T. SSON, Inc. Bradenton, Florida

Responsibilities

Coordinate kitchen and bath remodeling projects including forecasting

project time lines and hiring contractors, greeting customers in the

showroom and assisting with material selections, educating prospective

customers regarding material choices based on their needs and budget and

desired timelines, strong communication with clients to address issues or

concerns regarding their projects, development of relationships with

vendors and suppliers, ordering materials for projects, designing effective

call to action advertisements, researching new products and materials to

add to our in-house selection, processing accounts receivables, generating

miscellaneous monthly reports including monthly sales reports, production

sheets and schedules.

SALES ASSOCIATE/BEAUTY ADVISOR January 2006-June 2006

Dillard's (Estee Lauder) Bradenton, Florida

Responsibilities

Promotion of Estee Lauder cosmetics product line, instructing customers on

proper usage of products, recommending products based on customers issues

and concerns, providing information to customers about the causes of skin

aging, cash handling, operation of point of purchase terminal, inventory,

promotion of upcoming special events including designing promotional

material for displays and distribution, makeup artistry, opening store

credit card accounts, processing payments on store credit card accounts,

providing excellent customer service with the goal of obtaining customer

loyalty, achieving sales per hour.

EXECUTIVE ASSISTANT April 2002-October 2005

Westminster Retirement Communities Bradenton, Florida

Responsibilities

Direct assistant to the Executive Director/Administrator of a continuing

care retirement community, supervisor to receptionist staff, responsible

for financial and payroll management as well as training coordinator for

new hires, responsible for assistance in yearly budget planning and

preparation, handling accounts payable, property acquisition liaison, rent

collection, special events coordinator, disaster planning coordinator,

preparation of various applications and reports for state and city

agencies, community marketing to prospective residents, member of various

committees conforming with state requirements, development of resident and

employee wellness programs, recording and documenting meeting minutes,

preparation of monthly corporate reports, petty cash reconciliation, staff

education to provide great customer service to residents and families,

community newsletter editor.

EXECUTIVE ASSISTANT June 1993-March 2002

Wildlife Conservation Society (Bronx Zoo) Bronx, New York

City

Responsibilities

Assistant to the Vice President of Operations, responsible for the

operation of a 265 acre facility which houses a collection of rare and

endangered species, provided administrative and clerical support to office

staff, scheduling meetings and appointments for VP, development and

implementation of various databases for the department including staff

training, issuing work orders to various in house trades and outside

contractors and prioritized based on urgency, preparation of various

applications to state and city agencies, conducting online research for

engineering staff, payroll management, processing purchase requisitions and

invoices, petty cash reconciliation, contract preparation.

SECRETARY April 1989-June 1993

Wildlife Conservation Society (Bronx Zoo) Bronx, New York

City

Responsibilities

Heavy external and interdepartmental telephone and radio communication,

performing general clerical duties, Spanish interpreter/translator, issuing

purchase requisitions, petty cash reconciliation, payroll management,

preparation of miscellaneous departmental operations reports.

EDUCATION

HERBERT H. LEHMAN COLLEGE January 1991-December 1994

Major: Corporate Training

Minor: Computer Applications

METROPOLITAN CAREER INSTITUTE November 1988-February 1990

Major: Administrative Assistant

Graduated: February 1990

SUMMARY OF QUALIFICATIONS

. Typing skills: 70+wpm

. Computer skills: Microsoft Word, Excel, PowerPoint, Internet

Explorer, Outlook, Word Perfect, Lotus 1-2-3, Print Shop 22,

eSupervisor (payroll software), Photoshop 7.0 & CS, QuickBooks, LTC

program for admissions

. Completed Management Training Programs: Legendary Recovery, HR

Policies and Procedures, Legendary Management and Procedures,

Financial Operational Management, Meeting Clients Expectations, Join

The Marketing Team, Person Centered Care Model, Time Card Management

. Ability to work in a busy office environment

. Self starter

. Excellent organizational skills

. Excellent oral and written communication skills

. Ability to work independently

. Strong interpersonal skills

. Fast learner

. Ability to multi-task

. Bilingual

. Ability to meet stringent deadlines

. Ability to operate multi-line telephone

. Ability to interact well with all levels of

management/staff/clients/vendors

. Ability to handle difficult people

. Team player

. Strong knowledge of medical terminology

REFERENCES

Furnished upon request

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