Customer Service Project Manager

Patrick Moore, LEED AP, STS

757-***-**** PROFESSIONAL SUMMARY

abip2g@r.postjobfree.com

Results oriented experienced project and construction manager and

professional. Broad experience in the building industry to include

management, estimating, purchasing as well as customer service, sales and

branch management experience. Have a reputation for proactively

identifying problems and finding solutions. Able to drive projects to

completion on time and within budget. Ability to travel. Ability to work

in a team or a self directed environment. Familiar with site design, bid

walks, drawings, material procurement, QA, administration functions, read

and interpret documents, drawings, bids, change orders, site construction,

leases, zoning, ability to write coherent succinct status and progress

reports. Understanding of e-mail, customer service, proficient in

Microsoft Word, excel, project, outlook. Ability lift, climb, walk over

rough terrain for long periods of time over great distance.

WORK EXPERIENCE

April 2nd, 2010 to Present --Presently employed as a operations manager for

a woman owned construction company we do commercial and residential. We

inspect homes and businesses for upgrades and lead inspections (I posses

Lead EPA Certification) Inspect for water and fire damage and estimate for

repair of same. We work with all Redevelopment and housing authorities in

the Hampton Roads area from Virginia Beach to Williamsburg.

Project Manager /Division Manager, April 2007 - February 09

Balaji Company a Division of Aniesh Corporation - Dent Davis, Operations

Director, 880 North Military Highway, Norfolk, VA 23502 757-***-****

. Managed multiple concurrently running projects from start to final

punch list

. Designed build for Government construction and commercial

. Met with City leaders and Committees in presentations for the

planning stages or the projects.

. Solicited, organized and negotiated all bids to including

coordination with Inspectors in the permit phase

. Organized pre-bid meetings and set schedules and affirmed set

schedules with vendors, sub-contractors .

. Managed purchasing, payments RFI's, estimating and informed city

leaders and owners of progress monthly

Division Manager/President, February 2006 - March 2007

Tesoro Corporation, Emerald Division, Virginia Beach, VA 757-***-****

. Restructured, managed and improved existing division of Tesoro

Corporation in Federal Construction Business that consisted of a staff

of twenty four skilled trade's people and an office staff in the

search, estimation and project supervision of federal and commercial

projects in the Hampton Roads Area

. Demonstrated consistent record of achievement by achieving contract

schedules and goals

. Designed and prepared estimates for all projects and participated in

pre-bid and pre-construction meetings

. Answered all RFI's in a timely manner, handled all sub-contractors and

suppliers

Supervisor/Project Manager, June 2002 - February 2006

Strait Line Construction, Virginia Beach, VA 757-***-****

. construction management and in the building of schools, federal

installations and commercial projects

. Created and implemented plan of action to achieve goals and

consistently met or exceeded production goals

. Demonstrated effective leadership and encouraged team concepts.

Directed up to fifty skilled craftsmen.

. Laid out buildings from construction drawings while simultaneously

overseeing QC of project.

. Identified problems, diagnosed causes and determined corrective

actions

. Maintained personnel and daily production records as well produced

reports for owners

Branch Operations and Sales Manager, October 1999 - June 2002

Insurance Auto Auctions, Yorktown, Virginia 847-***-**** - Nationwide

provider of salvage services to the auto insurance industry. Received

letter of commendation and bonus from the CEO for my contributions.

. Instituted and administered abandonment program in cooperation with

the VA Dept of Motor Vehicles. Operated a thirty acre site with the

capacity of 2500 vehicles. Managed eighteen employees and thirty

independent contract

. Additional responsibilities include d customer service for tow

recruitment, tow rates, dispatch, human resources, business to

business sales, sales maintenance

. Increased branch business by 35%, increased income through various

programs, improved customer service, most significant being inventory

cleanup in the local branch and helped three branches in the state

with their inventory

Branch Operations and Sales Manager, April 1987 - October 1999

Coastal Water Systems Inc. Chesapeake, VA

Largest independent dealer of water purification equipment on the East

Coast, servicing the military, government, industrial and restaurant

industries.

. Increased revenue by 35% from customer service and routing

efficiencies' and decreased cost by 15%.

. Responsible for branch operations, marketing, sales human resources,

recruitment, business sales, customer service, inventory, opening of

retail store and all facets of operations

Regional Operations/ Sales Manager, December 1980 - April 1987

National Meat and Seafood Company, Newport News, VA

Regional Supplier of Meat and seafood products to twenty states on the

Eastern Seaboard and the southwest.

. Formed retail operations for twenty three of the thirty branches

adding a sizeable cash flow to each branch including P&L

responsibilities as well as start up operations of all branches.

. Responsible for recruitment and human resource functions for over

three hundred employees.

. Director of product manufacturing specifications, sales, operations,

vehicle maintenance, sales training, routing, transportation, business

sales

Owner Moore and Wood Construction/ Joyce Construction, Virginia Beach, VA

Construction company of one hundred and twenty five employees involved in

projects ranging from school renovations to the building of Wendy's,

McDonalds, restaurants and National Pride Carwashes between Richmond and

the coast. Estimated projects from blueprints, involved in all operations

to include supervision, payroll, maintenance, purchasing, pre-bid and pre-

construction meetings and overall operations.

EDUCATION

Bachelor of Business Administration in Business Management

Norfolk State University, Norfolk, VA

CERTIFICATIONS

Certificate in Estimating and Planning, Norfolk Vocational and Technical

School, 30 Hour OSHA Certificate, Safety Trained Supervisor STS, CCHEST.

Army Corps of Engineers Certificate Construction QM for Contractors, TCC

Advanced Contractors Course Certificate, Microsoft Office training

Certificate for Excel. First Aid and CPR Certified. LEED Certification

LEED AP GBCI. Member Hampton Roads Chapter GBCI. Presently studying for

PMP certification. Member, Project Management Institute, Eastern and

Central Virginia chapters. Member Tidewater Builders and Builder Contractor

Exchange. Lead Certification Through the EPA.

Contact this candidate