Post Job Free

Resume

Sign in

Customer Service Design

Location:
West Lafayette, IN, 47906
Posted:
October 21, 2010

Contact this candidate

Resume:

Lynn Deno

Instructional Designer

**** *. *** *. *** Home: 765-***-****

West Lafayette, IN 47906 Customer Service Cell: 765-***-****

Specialist abip2e@r.postjobfree.com

I am seeking challenging work that utilizes my experience and education,

advances my professional skills, and contributes positively to an

organization.

Professional Experience

Online Math Teacher, Knowledge Learning Corporation

3/10 - present

. Teach math concepts to middle school students in an online environment

. Use a virtual whiteboard platform to deliver instruction

. Design strategies for student comprehension of key concepts

Instructional Design Intern, KeelWorks Foundation

3/10 - present

. Facilitate a virtual instructional design team

. Collaborate to design instruction for a KeelWorks core competency

. Contribute to team instructional design documents

. Implement the ADDIE instructional design model

Private Tutor and Homeschooling Mother -- West Lafayette, IN

2002 - present

. Design, develop, and implement instruction for preschool, elementary,

and high school students

. Select and modify existing instructional materials

. Employ knowledge of learning theories

. Organize time and resources effectively

. Utilize multi-tasking skills

. Budget financial resources efficiently

Technical Writer, Next Wave Systems, LLC -- Bloomington, IN

5/09 - 4/10

. Collaborated to create structured, user-focused technical

documentation (i.e., Software User's Manual, Software Design

Specification Documents)

. Interviewed SME's and review existing documentation to determine

necessary content inclusion for documents

. Wrote new material including textual descriptions, screen captures,

and graphical depictions

. Edited marketing material as needed

. Followed standard formatting guidelines for all documents

Operations Coordinator -- Kaplan Test Prep and Admissions, West Lafayette,

IN 2/08 - 11/08

. Performed various administrative duties

. Advised students on Kaplan program offerings

. Administered and graded tests

. Entered data into corporate database

. Maintained Center records and filing system

Director of Program Ministries, United Methodist Church -- Otterbein, IN

1994-1998

. Designed and implemented all instructional programs for children,

youth, and adults

. Collaborated with a team of leaders to create vision and strategy for

growth and outreach

. Produced various mailings, flyers, newsletters, etc. for church

communication

. Trained program volunteers

. Managed weekly programming for children and youth (grades 4-12)

. Interacted with people of all ages

Sales Associate, Walmart Corporation -- West Lafayette, IN

2007-2008

Customer Service Associate, Kohl's -- Lafayette, IN

2006 Holiday Season

. Provided service to customers throughout the store and at the Customer

Service Desk

. Stocked and straightened product shelves

. Served as back-up cash register associate

Education

Distance Education Masters Student, Indiana University -- Bloomington,

Indiana

Currently pursuing -- M.S. Ed. Instructional Systems Technology (nearly

complete)

. Comprehensive study of learning theories

. Online learning experience

. Analysis, design, development, implementation, and evaluation of

instructional environments and materials

. Writing for instructional design

. ELearning instructional design and development

B.A. Christian Education, Taylor University -- Upland, IN

Honors: Summa Cum Laude graduate; Dean's List, 4 years; Professional

Association of Christian Educators Award; Milo A. Rediger Scholarship

recipient

. Program and curriculum development

. Teaching and learning strategies

. Extensive research

. Effective written communication

Professional Skills

MS Office Suite Written and verbal communication skills

Virtual team collaboration General PC, e-mail, and internet skills

Familiarity with Adobe Creative Suite -

Dreamweaver, Flash, Photoshop Curriculum design and development to

Multi-tasking and organizational skills foster collaborative and creative

learning

Typing (50+ wpm) Creative and analytical thinking skills

Data Entry



Contact this candidate