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Customer Service Administrative Assistant

Location:
Austin, TX, 78739
Posted:
October 21, 2010

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Resume:

Ceran Jacquot

**** ******* ****

Austin, Texas **739

512-***-****

abip23@r.postjobfree.com

Objective

To contribute exceptional customer service, attention to detail,

communication and organizational skills in a challenging

position; one that offers opportunities for professional growth

and higher levels of responsibility and advancement.

EXPERIENCE/ QUALIFICATIONS

Use of all QuickBooks Pro capabilities to run small company

Secured funding (SBA) with extensive business plan/proposal that

is still used as a teaching tool today

Ability to prepare bids for corporate contracts and comply with

all reporting procedures

Reduced A/R from 90 to 30 day

Prepared all FYE reports and tax preparations

Created and managed all marketing campaigns: web, email, mass

marketing

Managed all vendor contracts/pricing and purchasing

Oversaw all production - training for staff of over 25

Extensive experience in service industry, customer communication,

and problem resolution

Created and managed industry specific database

Technical and software skills include: 10 key, Network and

Voice/Data systems, security systems, Xerox, scanners,

transcription machines, Microsoft Office Suite (Excel, Word,

PowerPoint, Publisher, Access, and Outlook), Microsoft Works,

QuickBooks Pro, certified as QuickBooks Pro Advisor, Datapax,

ACT, payroll software (ADP, Paychex, Evolution), Timberline,

Peachtree,, and SAP.

EMPLOYMENT HISTORY

General Manager/Bookkeeper 1995 - 2010

Croissant Bakery, LLC Norcross, GA

Entrepreneur for start up wholesale bakery

Annual increases of revenue by 50%

Supervisor of over 25 employees on 4 shifts

Expert level of Quick Books Pro experience

Managed all new talent: advertising, recruiting, interviewing,

hiring, training, continuing education, and termination according

to all local, state, and federal regulations

Administrator for all employee insurance and benefit plans

Organized and maintained all file records; on and off site

Created and updated all marketing programs: mass marketing, web,

email

Cash projections and forecasting on monthly/yearly basis

Managed all QA and state inspections; corporate, OSHA, HAACP,

Department of Agriculture

Collections from delinquent accounts

Worked in conjunction with Financial Planners, banks, and CPA for

loans and financing

Payroll manually and later with ADP, Paychex, and Payroll

Professionals (Evolution)

Inventory/Purchasing involving several vendors and contracts

Maintained all IT systems, software and computer updates and

security systems

Immediate supervisor of office support staff and their daily

functions

Responsible for day to day functions of accounting: AR/AP,

deposits, and credit cards

Administrative Assistant 1993 - 1996

Health Science Media Atlanta, GA

Accounting functions A/R, A/P, and contract billing

Time coding and video logging

Booking and billing of travel

Transcription of patient and doctor interviews

Beta testing of software programs

Receptionist duties: multi-line phone, photocopies, mail, binding

of literature

General Ledger accounting for a small side business

Entertainment Director/Choreographer 1987 - 1992

Club Mediteranee Paris, France

Managed seasonal budget of over $1 million

Created and produced daily/nightly entertainment for guests

Directed team of 5 on a daily basis: sound, lights, sets,

costumes, and clown

Produced nightly shows with over 30 entertainers

Guided welcome tours for hotel guests twice a week

Education

Perimeter College

Atlanta, GA

Completed courses in computer hardware and

software programs

Cuesta College

San Luis Obispo, CA

AA Degree in Business Management

Creative Institute of Design

Eugene, OR

Cosmetology License

http://www.linkedin.com/pub/ceran-jacquot/21/957/720



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