October **, ****

Career Advice

Rockford, IL

Re: Legal Assistant

Rockford, IL

Dear Human Resources:

I am very interested in discussing with you a Legal Assistant full-time

position. I was notified of this job opening by an email from Resume360

job listing which informed me this job opened up through Career Advice on

an Indeed.Job listing October 18, 2010. I have enclosed a resume that

briefly outlines my background and abilities.

In addition to the qualifications stated on my resume, I have outstanding

verbal and customer services skills; as well as good written communication

skills, administrative abilities, and experience with a team approach to

work projects. I have the ability to work and follow up with a diverse

population in a fast-paced environment. I maintain a high level of

customer care with confidentiality, friendliness and a cooperative

attitude. I also have strong problem solving and decision making

abilities, and strong phone, organizational, medical terminology, computer,

filing skills, and experience in scanning documents in electronic format.

I am enthusiastic and a self-starter. I accept responsibility, have

reasoning, independent judgment, and analytic skills. I have basic

computer and web site knowledge. I handle multiple tasks effectively, set

priorities with minimal supervision, and have a strong desire to succeed.

While I have enjoyed my work and have been successful, I am now seeking an

opportunity where my experience and training will be an asset. I am sure

that a personal interview will help identify more specifically, where I can

contribute to your company.

Thank you for your time and consideration. I look forward to hearing from

you soon in scheduling an interview appointment.

Respectfully,

Trina M. Ames

870 Cerasus Dr

Rockford, Illinois, 61108-2696

Home: 815-***-**** Cell: 815-***-****

abip0z@r.postjobfree.com

Enc.

Resume of

TRINA M. AMES 870 Cerasus

Dr

Rockford, IL 61108-2696

815-***-****

abip0z@r.postjobfree.com

JOB OBJECTIVE: Legal Assistant

SUMMARY OF QUALIFICATIONS:

Excellent, influencing, friendly, confidential, verbal, written,

and public communication skills.

Develop strong collaborative employee, and customer

relationships.

Demonstrated the ability to work with people from diverse

backgrounds regarding daily. transactions, addressing inquiries,

problem resolution, and decision making skills with the

ability to refer to appropriate source in a trustful,

confidential manner.

Self-starter, handle multiple tasks independently and

effectively.

Experience with data entry, answering and returning phone calls,

prompt follow-up, emails, organizing and maintenance of files,

electronic document scanning, medical terminology skills, and

other related tasks.

Experience with Office 2007 Word, Excel, Job Boss; and, ability

to work with mathematics.

PROFESSIONAL EXPERIENCE

Chicago Fittings Corporation, Belvidere, IL (through QPS Staffing

Services. Rockford, IL)

Administrative Assistant

January 2010-July 2010

Prompt answering and returning phone calls.

Process sales orders using Job Boss, Microsoft 7, and Excel.

Entered and processed billing information.

Organizing and maintenance of files, processing mail, and

other related tasks.

Vision Financial Group, Rockford, IL April 2007-February 2009

Collections Representative

1st, 2nd, and 3rd party collection procedures for multiple clients,

including Medical, Telephone, Health Clubs, Athletic Clubs and Other.

Managed high inbound/outbound call volume, negotiated payment plans,

followed up in a timely manner, used professional manner according to

each client standards, followed all applicable laws, used company

resources in calling client accounts daily, data entry functions, and

trouble shooting and resolving accounts.

Knowledge and application of FDCPA, FCRA, and HIPPA laws.

Processed through computer/telephone programs including Advantage

Edge, Soundbite, Thinclient, Touch Star, and Vonage.

Trina M. Ames

Page 2

Healthcare Resolutions/Rockford Mercantile Agency, Rockford IL

June 2004 - April 2007

Billing Agent/Medical Collector

Problem solved issues with 3rd party collection clients, collected

payments and verified

information on accounts with telephone, fax, and mailing procedures.

Managed high inbound/outbound call volume, negotiated payment plans,

followed up in

a timely manner, used professional manner according to each client

standards, followed

all applicable laws, used company resources in calling client accounts

daily, data entry

functions.

Knowledge of FDCPA, FCRA, and HIPPA laws.

Processed accounts on Bloodhound computer system.

Children's Home and Aid Society, Rockford, IL February 1994 - May

1994 Sojourn House, Inc., Freeport, Illinois

June 1992 - January 1993 Catholic Social Services, Bloomington,

Illinois August 1990 - May 1992

Therapist/Caseworker

Eclectic therapeutic and case management services for foster care

children, foster parents,

and natural family.

Drug, alcohol, and sexual abuse counseling.

Co-facilitated groups.

On-going training of foster parents.

On-call and crises intervention.

American College of Technology, Bloomington, IL. September

1988 - March 1990

Admissions Representative

Academic Career and Job Placement Advisor

Academic advisement.

Career planning and problem solving counseling.

Interviewed applicants and assisted in school application and course

scheduling

Procedures.

Tested, scored assessed, interpreted, and evaluated the Career

Ability Placement Survey.

Coordinated and worked in cooperation with 120 schools, 70 government

agencies, and 8

community colleges.

Planned, scheduled, organized, and evaluated programs and projects,

as well as made

Presentations.

Employee representative and job placement advocate.

Trained employees on job responsibilities.

EDUCATION

Illinois State University, Bloomington, IL

Master of Science, Specialized Educational Development, Counseling in

Higher Education, 1988.

Bachelor of Science, Sociology, 1987.

ORGANIZATION

Pec Playhouse Theatre - Volunteer 1998 to present.

Contact this candidate