Customer Service Manager

Angela G. Tanner

**** ********** ****

Leesville, Louisiana 71446

********@*******.***

Cell: 337-***-****

WORK EXPERIENCE

Program Supply Chain Manager

Raytheon, Fort Polk, Louisiana Dec, 2007 - Dec, 2009 (resigned due to

ethical issues)

Supported 39 contracts simultaneously, issuing scope of works, performed

job walks and obtained multiple bids expressing self motivation and

customer service. Prepared requisitions using the MAXIMO program insuring

issue of purchase orders within 7 days. Closely monitored requests through

job completion with QA prior to invoice payment using SAP. Expedited late

or short material orders using the red report. Inventoried, bar coded and

hand receipted all accountable equipment to end users. Assigned work to

multiple buyers assisting when needed. Assist cost analyst with indirect

budget management.

. Certified 6 Sigma (problem solving) 2008

. Earned Value Management System Level 2 2009

. Material Program Management Phase 1 2009

. Secret Security Clearance 2008

. Processed 1138 Purchase Requests valued at $12, 836,238.97 in 2009

. Fluent in Microsoft Word, Excel, Power Point also Maximo and SAP,

Commodity Manager

Cubic, Fort Polk, Louisiana Jul, 2007 - Dec, 2007 (left for better pay)

Supported rotational units with Class IX requisitions and turn ins.

Operated forklift and 5 ton transporting equipment and supplies from FOBs

in a training environment. Prepared and practiced risk management.

. CDL class A

North Fort Polk Mayor

US ARMY Jan, 2003 - Jul, 2007 (retired)

Master Sergeant performing duties as liaison managing troop movement

operations in support of all deploying and mobilizing units, Fort Polk

contractors and various departments throughout the installation utilizing

North Fort facilities. Reported directly to the Garrison Command insuring

100% unit validation in T-SIRT training. Responsible for housing of 9000

troops during Cajun Thunder and OIF working with KBR initiating Tent City.

Insured all safety measures were identified and practiced demanding high

attention to detail. Responsible for reporting of un-captured maneuver

damage prior to clearing all units departing the installation. Submitted

work orders for necessary repairs to roads/grounds and utility problems to

DPW as needed. Prepared and maintained monthly updates on capacity levels

and statistical information presenting daily reports to the installation.

Performed as POC for supporting elements providing LNO type information and

assistance 24/7 during rotations. Performed as the Fort Polk Acting

Garrison CSM supporting installation activities, housing needs and soldier

support.

. Received Meritorious Service Medal

. Unit Movement Officer Deployment Planner certified

. Antiterrorism Training Level II certified

. Mobilization Deployment Planner certified

4013th Army Reserves

Fort Polk, Louisiana Dec 1999 - Jan 2003 (called to active duty)

Training NCOIC as a reserve soldier for a ready reserve unit maintaining

individual training files and instructing various levels of mandated yearly

training. Performed as range safety officer overseeing risk management

briefing all range cadre on proper safety procedures. Maintained

communications with range control when going hot through range closure.

Transportation Dispatcher

Fort Polk, Louisiana Jan 2000 - Aug 2003 (called to active duty)

Maintained accountability of 324 TMP GSA vehicles monitoring maintenance

and mileage schedules. Inspected all vehicles upon departure and turn

in for damage and cleanliness. Validated each operator prior to issuance

of dispatch. Scheduled buss transportation, contacting drivers, recording

pickup times and locations for incoming and outgoing deploying units and

equipment. Prepared daily and monthly vehicle utilization reports and

monitored cost analysis. Performed as a driver when needed working all

shifts. Recovered 5 lost vehicles.

. Class A CDL

Corrections Officer

Park City, Utah Oct 1997 - Feb 1999 (relocated to Louisiana)

Corrections officer in a 95 bed capacity county facility also housing state

inmates. Responsible for rotating duties in central control, housing and

booking departments. Required to maintain daily duty logs and remain

current on all police training. Assumed additional duties as bailiff, Salt

Lake City constable and transporter for transfer inmates.

91st Div Reserves Supply NCOIC

Salt Lake City, Utah 1992 -Dec 1999 (relocated to Louisiana)

Maintained property accountability for an observer controller unit

supporting 6 states in the Western region. Supervised 3 supply clerks

performing supply room operations insuring record maintenance and supply

procurement.

. Highest female APFT score in Brigade

Cadre/Instructor Combined Arms Training Center

Vilseck, Germany Oct 1989 - Jan 1992 (ETS)

Instructed incoming commanders, 1SGs and their spouses through the foreign

country orientation briefings insuring guest speakers were notified and

class time was adequately used. Scheduled transportation for tours and

accompanied throughout every trip. Performed as the Physical Fitness

instructor and mail handler. Processed all incoming dignitaries, contacted

their chain of command for housing and transportation assistance when

needed.

. Soldier of the Quarter

. Foreign weapons training rope

. ITC certified

NCOIC TRADOC PROPERTY BOOK OFFICE

Fort Leonard wood, Missouri Jan 1986 - Oct 1989 (PCS)

Accountable for millions of dollars of equipment on 32 hand receipts

insuring 100% accountability supporting a TRADOC training brigade.

Recovered thousands of dollars of equipment under found on installation

through physical inspections. Performed sensitive item inventories on

monthly basis. Supervised 7 personnel insuring daily mission completion,

maintained safety at all times, mentored when needed and insured moral was

kept at a high level.

. Certified Advanced Supply Service

B 2/57 Air Defense Artillery

Illesheim, Germany Jan 1983 - Jan 1986 (PCS)

As an E-6 I performed duties as acting 1SG for an 85 personnel unit at an

isolated installation. Responsible for the accountability, moral, health,

welfare, housing and maintenance of unit soldiers and their families while

stationed overseas. Achieved zero AWOL and minimum disturbances throughout

my tenure through unit deactivation.

. All Army Bowling Team candidates

503rd S&T

Hanua, Germany Dec 1977 - 1983 (PCS)

Performed duties as Class II & IV warehouse specialist. Operated RT and

forklift downloading Sealand trailers moving incoming materials and

equipment for processing. Maintained accountability of sensitive items

providing secure storage. Assisted in processing and notification to end

users.

. Completed PLDC

. Completed Basic Supply Course

. AS in Business Management

EDUCATION

Graduate Sallisaw High 1974

Graduate of Fred House Police Academy 1997

Graduate Maryland University, Business Administration 1982

Graduating Upper Iowa University, Public Administration with Law

Enforcement Emphasis (fall of 2010)

SKILLS

Knowledge of all Microsoft programs

Extremely self motivating and adamant on 100% accountability

Knowledge of automated and manual supply procedures

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