Project Manager Sales

Christopher A. Ketzler

PO Box ***

Laingsburg, MI 48848

616-***-**** Cell

***************@*****.***

OBJECTIVE

With over thirteen years of management experience, by way of a top builder in the construction industry,

I seek an opportunity with a company that will allow me to apply my skills in a manner that helps

achieve desired annual results.

RELEVANT EXPERIENCE

Expertise as Senior Director of Operations (KB Home Corporation)

• Played key role in creating a positive culture and winning attitude in the Tampa market.

• Developed and implemented many processes that enhanced and streamlined all areas of the

business.

• Helped elevate quality and customer service for KB Home in Florida West Coast markets.

• Aided in reorganization of operations department in Tampa division.

Expertise in Area Management (Pulte Corporation)

• Helped implement planned production model in Michigan division.

• Managed area that contained over 15 communities, delivering over 400 (2006) homes

totaling over $140,000,000.

• Implemented Even Flow Production Model which elevated efficiencies from 6% to 64%.

• Delivered all communities on time with high quality while achieving superior customer-

satisfaction and home-complete levels.

Expertise in Project Management (Pulte Corporation)

• Project manager on multiple multi-million dollar residential construction projects ranging

in total revenue from $9,000,000 to over $44,000,000.

• Set Pulte Corporation customer-satisfaction record for deliveries and a 99.6% customer-

satisfaction level.

• Project Manager of the Year 2004.

• Subdivision of the Year 2005.

WORK EXPERIENCE

Great Lakes Orthopedic Medical

October 2009 – Present, Owner

Responsibilities include sales and distribution of therapeutic medical devices in the Central and

Western regions of Michigan.

• Demonstrate the use and advantage of specific medical products to orthopedic surgeons and

physical therapy clinics.

• Perform in-services at clinics where I treat patients who benefit from use of the product.

• Meet with patients and conduct training on the use of the product, when surgeons prescribe

treatment.

• Perform follow ups with patients to determine effectiveness of product.

• Continue to build relationships in Western and Central Michigan medical community.

Tradewinds Sales and Construction

June 2009 – October 2009, Project Manager / Sales Rep

Responsibilities included sales and field management of awarded contracts.

• Sold and promoted solid surface products to suppliers in the Central Michigan area.

• Bid out and awarded contracts to trades for projects.

• Acted as point of contact for clients concerning all matters.

• Worked with local municipalities on permitting and inspections.

• Maintained positive working relationship with trade partners to insure projects were completed

prior to deadline.

KB Home Corporation

September 2008 – June 2009, Sr. Director of Operations, Raleigh Division

Transferred to Raleigh market where my role was the same.

• Worked to change culture of the division.

• Right sized the Operations Department during economic down turn.

• Worked with Purchasing to reduce overhead expenditures.

• Coached my staff on the importance of trade relations and the net outcome of a positive

relationship.

• Introduced system to division which increased overall customer-service rating according to JDP.

• Facilitated Green project which led to recycling program of construction materials in the

communities.

April 2007 – September 2008, Sr. Director of Operations, Tampa Division

Responsibilities included ensuring production numbers were met, with high profitability and high

levels of customer satisfaction, for a division closing 1250 units annually.

• Cultivated working relationship of trust and respect with all other department heads as well as

division president.

• Played key role in lowering direct costs by 15% to help ensure division-wide profitability.

• Created and implemented program that reduced division’s overhead expenditures by 50%.

• Maintained positive culture during workforce reductions.

• Orchestrated the increase of customer satisfaction in the Tampa market from an 8.3 to a 9.9

overall rating, according to JDP.

• Successfully integrated 3 separate markets on the Florida West Coast.

• Decreased product cycle time by 40%.

• Increased accuracy of on-time product delivery by 45%.

• Responsible for all HR-related issues from complaints to compensation.

Pulte Homes Corporation

June 2006 – April 2007, Area Manager, Michigan Division

Responsibilities included overseeing product development, orchestrating management training, and

managing field operations for multiple neighborhoods with closings exceeding 300 - 400 units

annually.

• Managed area with over 15 communities in Metro-Detroit market with total revenue over

$140,000,000.

• Responsible for facilitating all new community start-ups.

• Responsible for ensuring fiduciary ownership from the project management team.

• Coordinated all activities with customer relations department to ensure delighted homeowners.

Achieved customer satisfaction rating of 94%.

• Partnered with purchasing on all contract issues, new contractors, workload, and projects for

trade partners.

• Coordinated value engineering meetings with corporate product development team.

• Head of recruiting for selected universities. Duties included National Professors Day, job fairs,

fund raisers, internship programs, and advisory-board participation.

• Responsible for terminations, progressive discipline, and compensation review.

December 2001 – June 2006, Project Manager, Michigan Division

Responsibilities were to manage all aspects of projects from the closure of land development

through the life of the subdivision. Trained and evaluated construction and sales staff on their daily

activities. Approved, monitored, and reported all business activities.

• Responsible for project completion from land development through project close-out including

utility pre-construction meetings, ZBA hearings, Platt recording, homeowner association

turnover, and 10-year ownership on all structural warranties.

• Worked with director of sales in setting lot premiums, price increases, and lot releases.

• Managed first project using the new Pulte start-up company PHS (Pulte Home Sciences), which

produced pre-fabricated foundation panels and SIP’s (Structural Insulated Panels).

• Approved preliminary site design with product placement and lot-fit study. Also made

appropriate changes per site condition before final Platt.

• Prepared “Summit Manual” for each project start-up. This business plan included marketing

strategy, demographics, income statements, budgets, and product specifications.

• Responsible for review of audit inquires, income statements, purchasing, change orders,

purchase agreements, monthly accruals, variance reports, visibility reports, overhead/staffing

projection, and gross-profit analysis.

EDUCATION AND TRAINING

Bachelor of Science

Michigan State University, East Lansing, Michigan, May 1997

Major: Building Construction Management

Activities: Internship with Pulte Homes, tutor, and Special Olympics volunteer

Training

Foundations of Management

Great Lakes Area All-Star Leadership Conference

Managing Human Performance and Recruiting Selecting and Developing

Pulte Quality Leadership 1 & 2

Seven Habits of Highly Effective People-1997-2003 (Team and Individual)

Project Manager Training; Land Development Training

MDEQ-Certified Storm Water Operator; MDEQ-Certified Storm Water Management

O.H.S.A. Safety Training: 1999, 2000, 2001, 2002, 2003, 2004

Superintendent Training 1998

Customer Relations Training 1997

COMPUTER SKILLS

Microsoft Excel, PowerPoint, Word, and AutoCAD

Contact this candidate