Michael D. Hill

**** ****** ***** ******, ** **062

913-***-****

abip06@r.postjobfree.com

OBJECTIVE STATEMENT

To contribute strong Project Management, process improvement and business

continuity skills and experience to your organization in a profitable

capacity.

SKILL SETS

2G, 3G, 4G Wireless, Wireline, SONET, International Operations, 24x7

Availability, High Availability, Disaster Recovery, Crisis Management,

Project Management, Program Management, LEAN, Six Sigma Black Belt, LSSBB,

TQM, Quality, Process Improvement, Call Center Operations, Crisis

Communications, Microsoft Access, Excel, Outlook, Project, PowerPoint,

Visio, Word; DMAIC, Change Management, Business Continuity Planning,

LAN/WAN, Customer Service, Financial Planning, Toastmasters, Business

Intelligence, IT, Technical Writer, Template Creation, Executive Reporting

SIGNIFICANT PROFESSIONAL ACCOMPLISHMENTS

Project Management

. Managed 10 major projects, including 5 multi-million-dollar projects

to successful and on-time completion

. Facilitated cost control, change management, monitored scope,

conducted team meetings, and provided weekly status reports to

stakeholders

. Managed the development of a proprietary disaster response tool for

use during hurricanes and other disasters which improved response time

by over 60%

LEAN and Six Sigma

. Streamlined processes for team activation during a disaster, reducing

steps by 50% and decreasing start-up time by 75%

. Reduced paperwork, time required, and process steps by reviewing

multiple required reports by streamlining the questions and condensing

questions. Paperwork reduced by 40%, time by 20% and steps by 33%

. Created Excel spreadsheets, linked them to other Excel spreadsheets,

and created PowerPoint presentations for Six Sigma reports for C-Level

executives to help improve customer service by 20%

Disaster Program Management

. Developed crisis communications guide that helped with handling

questions from both major media and employees helping improve

corporate brand image during a crisis

. Created and tested succession plans for management from C-Level to

Department Manager level

. Managed recovery and provided logistical support for multiple disaster

events affecting the United States and its territories improving up

time by 25%

. Facilitated the completion or updating of Business Impact Analysis

reports, Business Continuity Plans for workgroups and tested plans to

assure plans meet RPO and RTO objectives decreasing response time by

up to 35%

EDUCATION

Completing work toward Permanent Diaconate through St. Meinrad

Technical Certification in Project Management from Villanova University

Technical Certification as a Six Sigma Black Belt from Villanova University

Technical Certification in LEAN process improvement from Villanova

University

Bachelor of Arts in Economics from Rockhurst College

Associate of Arts Paralegal Rockhurst College

POST-GRADUATE TRAINING

Business Continuity Training from DHS, FEMA, and DRII

Crisis Communications training from Vincent Covello

Effective Presentation Skills

MS Office Suite (Access, Excel, Outlook, PowerPoint, Project, Word, and

Visio)

Toastmasters

PROFESSIONAL EXPERIENCE

Sprint

Business Continuity Manager

Reports Analyst

Project Manager

Network Operations Specialist

NationsBank Inc.

Network Analyst

Project Manager

Computer Operator

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