Customer Service Sales

Judy K. Riopko

*** **** ******* ****** ? Elmira, New York 14901

607-***-**** ? *******@***.***

Qualifications Profile

Personable, technically skilled professional seeking to apply strong

experience in office administration, customer service, and public relations

with proficiency in maintaining impeccable organization and service levels

within fast-paced, high-volume environments. Excellent interpersonal and

communication skills; able to interact and collaborate effectively with

individuals from diverse backgrounds and levels, with reputation for

patience and diplomacy. Computer literate. Core competencies include:

Project Management . Confidential Document Handling . Bookkeeping . A/P &

A/R . Sales Support

Loan Processing . Team Building & Leadership . Workflow Planning &

Prioritization

Creative Problem Solving . Process & Efficiency Improvement

1 Professional Experience

Visions FCU - Sayre, PA

5/ 1998 to 9/2008

Assistant Branch Manager/Sales & Service Representative

Serve in capacity of Loan Officer, and perform multifaceted duties.

Effectively cross-sell products, conduct credit evaluations, open and close

accounts, and handle death claims bond redemption, and daily balancing.

Demonstrate strong technical knowledge related to certificates, ATM, and

monthly audits.

Provide training and orientation to new employees. Build strong

relationships with management, co-workers, and customers.

Consistently exceed corporate sales goals, repeatedly ranked in top 20% in

the region.

Successfully maintain high level of customer service standards and business

ethics.

Corning Incorporated - Corning, New York

1994 to 1998

Operations Associate

Assigned to the Ceramic Corridor, Fiber Optics Division. Held full

accountability for packaging, sub-assembly, and cane operations.

Demonstrated ability to meet production quotas, maintaining standards for

accuracy and safety.

Chemung County FCU - Elmira, New York

1989 to 1994

Loan Officer/Collection Supervisor

Coordinated and managed a variety of intake and loan processing functions,

ensuring compliance with applicable standards and policies.

Prepared and maintained accurate credit reports, and monitored loans and

A/R to facilitate timely and up-to-date payment procedures.

Assisted in the establishment and ongoing operational efficiency of the

Collection Department.

First Heritage FCU - Painted Post, New York

1984 to 1989

Collection Supervisor/Collection Officer

Supervised staff of four and oversaw daily operation of the entire

Collection Department.

Worked in close conjunction with attorneys, and verified documents for

discrepancies.

Maintained high standards of accuracy in implementing company policies.

1 Education

Human Services Major - Dade Community College, Miami, Florida

Business Diploma - Corning-Painted Post East High School, Corning,

New York

Professional Development/Continuing Education - Public Relations,

Sales/Business Development, Loan/Collection Seminars, Computer Training

(Windows, MS Word/Excel), and others.

~ Excellent References Available Upon Request ~

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