Sharon Eisenbarth

***** **** ********* *****, ***** 83713 208-***-**** abioz8@r.postjobfree.com

Career Profile

Extensive background in customer service. Skilled in providing courteous, empathetic assistance to

customer inquiries. Excellent problem solving skills and ability to stay organized and deliver results in

a timely manner. Experience with a multi-national corporation, and a large retailer as well as mortgage,

title and escrow industries. Friendly, helpful and reliable work style. Track record of successfully

mastering new challenges. Excellent communication skills orally and in writing.

Skills Summary

Customer Service – Listening, needs assessment, inter-departmental customer service, external

customer service

Inbound Customer Calls – Experience processing inbound customer inquiries in a professional,

courteous and pleasant manner. Able to maintain calm, helpful demeanor at all times

Office Skills – Supervision, performance evaluations, database administration, clerical support, written

and oral communication, business correspondence. MS Office, Access, JD Edwards.

Follow-through and Responsiveness – Provide accurate and timely follow-through for customer

inquiries, including research and correspondence.

Empathy – Use empathetic listening skills to defuse and focus customer conversations to resolve

customer issues quickly

Training – development and management of on-boarding program for new hires, training new employees

Professional Background

J.R. SIMPLOT COMPANY Boise, ID 1999 - 2009

HR Administrator – Corporate Recruiting (2007 – 2009)

Responsible for recruiting activity across four diverse divisions for exempt and non-exempt positions.

Actively manage up to 40 open positions at one time, recruiting an average of 100 new hires annually.

Manage OpenHire database system, source candidates through internal and external methods, evaluate

résumés, prescreen candidates, arrange interview schedules, secure travel and lodging for finalists.

• Complimented by managers and candidates for outstanding and thorough customer service.

• Represented the company at career fairs on college campuses in several states, as well as at local

Department of Labor and trade association career fairs.

• Developed and conducted monthly on-boarding and orientation classes for new hires. Created a

comprehensive PowerPoint presentation and answered specific policy and benefit questions.

• Functional lead, overseeing activities of three department employees.

• Initiated an improved communication system with hiring managers, meeting with them and gaining

specific input for targeted pre-screen interview questions. Process improved recruiters’ ability to

narrow pool of final candidates.

• Arranged site visits on several occasions to meet managers and departments to “job shadow” and

determine duties of a position firsthand. Extra research improved effectiveness of pre-screen and

sourcing efforts.

Employment Center Coordinator (2004 – 2007)

Supported recruitment of candidates for potential hire by the J.R. Simplot Company’s four diverse

divisions. Screened resumes, made travel arrangements, checked references, and communicated with

applicants.

• Researched career fair opportunities and led the initial discussion that resulted in increased usage of

this effective recruiting method.

• Coordinated with staffing companies and managed payment of temporary employee invoicing.

Administrative Assistant /Retirement Benefits Coordinator (1999 – 2004)

Responsible for all administrative activity associated with two company-sponsored qualified retirement

savings plans. Notified employees of eligibility and provided thorough plan descriptions. Processed

account distributions and withdrawals and ensured that participant deferrals were accurately

communicated to payroll department.

• Utilized JD Edwards system to manage program data.

• Processed pension payroll (approximately 800 participants).

KMART CORPORATION Boise, ID 1982 – 1996

Office Lead

Performed a variety of essential duties in a large retail store. Hired and supervised 18 office employees,

including training, scheduling, coaching and mentoring. Processed weekly payroll for 120 employees.

• Managed employee relations, including handling performance issues/progressive discipline, benefit

and payroll concerns, dismissals.

• Responsible for Accounts Payable for the store’s $100 million inventory as well as daily cash

balancing.

Additional Experience

Sun Health Care Group Boise ID

System Administrator – responsible for customer service, supporting the Regional Manager, financial

reports and Accounts Receivable.

Alliance Title and Escrow Boise, ID

Assistant Escrow Officer – Maintained AR records and provided customer service. Assisted with

document organization and office administration.

Action Mortgage Company Boise, ID

Office Coordinator – Maintained ledgers, operated multi-line phone system, reception, customer service

Computer Skills

MS Office – Word, PowerPoint, Excel, MS Access, OpenHire recruitment management software, JD

Edwards software

Education

Boise State University, Boise, Idaho, general studies

Corporate training programs: Human Resource Law, Organizational Skills, Conflict Management,

Respectful Workplace (EEOC compliance)

Contact this candidate