Customer Service Sales

ANDREW C. NEILSON

*** ***** ****** . ***** ****, Michigan 49240

517-***-**** cell . *********@**********.***

OBJECTIVE Results-focused professional seeks Senior Purchasing Clerk

position with Universal Staff Solutions

CORE COMPETENCIES

. Communication: excellent written and verbal communication

skills, issue resolution, ability to develop courteous relationships with

suppliers and other staff members

. Purchasing: proven track record of purchase order

writing, price negotiation, supply chain management, and inventory control

. Time Management: outstanding time-management skills,

ability to prioritize multiple tasks in order of importance, attention to

detail

. Computers: excellent data entry and spreadsheet

application skills, strong software skills in MS Word, Excel, Outlook, and

Internet

PERTINENT EXPERIENCE

Purchasing (January 2004-June 2010)

Colorb k, Dexter, MI

. Coordinate activities for purchasing stationery products at the

best cost among international suppliers, ensuring ship dates meet the

demands of U.S. customers

. Identify inventory and manufacturing issues and provide

recommendations for resolution

. Develop relationships with suppliers, identifying operational

issues to improve relationships

. Create and maintain statistical reports and other reports as

requested

Customer Service (2001-2003, 1993-1995) Shar Products,

Ann Arbor, MI

. Managed, staffed and supervised eighteen-member call center for

sales of stringed instruments and accessories, maintaining a high level of

overall customer sales, service and satisfaction

. Increased sales by 3% in one year by developing and

implementing new call center procedural changes

. Reversed an ever-increasing abandoned calls rate from 7% to 3%,

reducing wait time for customers, greatly improving customer satisfaction

. Consistently exceeded annual performance review goals over a

four-year period

. Initiated weekly departmental training sessions on sales,

products, policies and procedures

. Provided mentoring and assistance to customer service

representatives dealing with difficult sales and service situations

Data Entry/Book Design (1996-1998, 1999-2001)

Publishing Company of North America, Inc., Lake Helen, FL

. Data entry and manipulation of databases of over 150,000

records each from the Florida Bar Association

. Design and layout of over 80 legal guides and directories per

year, maintaining exceptional quality and production ratings of 99% or

above over a three-year period

. Awarded for outstanding performance in quality and productivity

on twelve separate occasions during a separate eighteen-month period

. Developed, wrote and published turnkey start-up manual for data

entry and book design procedures

Accounts Payable (1984-1989) General Motors, Hydra-Matic

Division, Ypsilanti, MI

. Five years rounded accounting experience with an emphasis on

accuracy and details

EDUCATION Bachelor of Science, Eastern Michigan

University, Ypsilanti, MI, 1984

REFERENCES Available upon request

October 21, 2010

Reference: Senior Purchasing Clerk position

To whom it may concern:

I am enthusiastic about your Senior Purchasing Clerk position. I have had

over six years experience in Purchasing, and believe that my experience and

skills will prove a good fit for your requirements.

With more than the minimal experience required to just skim by, I offer

immediate returns on your investment. I am capable of providing the skill

sets and attitude you require and would be happy to meet with you to

discuss how my solid experience and competencies will be an asset to your

company.

Sincerely,

Andrew Neilson

369 Clark Street

Grass Lake, MI 49240

517-***-**** cell

*********@**********.***

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