Sales Customer Service

Anne Jandera

**** ***** ****** *****, **

***** 530-***-****

Summary of Qualifications

. Highly motivated individual who has a strong work ethic and is

eager to develop new skills

. Proficient in recordkeeping, data entry, filing and retrieval of

data and reports

. Excellent follow through, time management, and organization

. Outstanding customer service and communication skills

Professional Experience

Business Office

. Answered phone, typed correspondence and dictation

. Scheduled appointments; greeted clients and assisted them with questions

. Prepared documents, charts and maintained files

. Ensured adequate stock of office supplies

. Ordered prescriptions

. Documented monthly meetings

Bookkeeping/Retail

. Posted and balanced day sheets

. Calculated and received payments; completed bank deposits

. Calculated and mailed monthly billing statements

. Processed purchase orders, invoices and resolved shipping delays and

damage

. Created and organized a vendor account filing system for efficient access

to product information

. Maintained accurate documentation on all orders for easy retrieval and to

ensure quick delivery

. Analyzed sales data as a means for ordering and maintaining a balanced

stock inventory

. Prepared documentation on all returns to minimize department losses

. Continuously followed through on all sales and returns to maintain an

accurate inventory

Customer/Client Relations

. Developed and maintained a system to reference client's purchases,

preferences and special request

. Promoted new merchandise to customers understanding their individual

needs

. Researched current products to gain insightful knowledge of use and

benefits to better inform clients

. Diplomatically and successfully resolved customer dissatisfaction with

products

. Contacted clients during special promotions and when new products were

available

. Successfully built a repeat customer base that resulted in increased

sales

Supervisory

. Trained all new incoming department staff on products, sales etiquette

and corporate procedures

. Developed work schedules for staff and ensured quality of work

. Implemented all new corporate changes to ensure department standards

. Interfaced with vendors, sales representative and delivery agents

Employment History

Office Manager/Receptionist Dr. Leslie Bernstein Sacramento

9/05-Present

Cashier Nugget Market West

Sacramento 3/05-7/05

Department Manager Longs Drug Store Davis, CA

2002-2005

Associate/Consultant Macy's Fairfield, CA

2002-2002

Lab Technician Department of Microbiology

Davis, CA 1992-2002

Education

Bachelor of Arts University Of California Davis, CA

Contact this candidate