Customer Service Sales

*** *. ***** ******* **.

Phone: 605-***-****

Rapid City, SD 57701

email: abiowv@r.postjobfree.com

Heather Lynn Sabow

Objective: Seeking a position in finance, banking, insurance or a related

industry, encompassing interpersonal skills,

customer service, sales, and in-depth financial analysis in a

results driven and team-oriented environment.

Experience:

WELLS FARGO BANK, Rapid City, SD (05/05-10/10)

Personal Banker I Registered

. Sells retail banking products and services to customers and

prospects.

. Manages a premier/excellent household customer portfolio and

proactively cross-sells additional products through referrals and

outbound calling with the goal of acquiring 100% of the customers'

financial services business.

. Special emphasis is placed on providing customers with personal

financial counseling and lending service through deposit-based, credit,

investment, and fee-based products.

. Develops and maintains relationships with Wells Fargo business

partners to maximize sales opportunities and achieve minimum sales

standards.

. Proactively makes outbound sales calls to inform customers about a

wide variety of financial services solutions that will meet their needs

and deepen the customer experience and relationship.

. Sales Star Award 3rd and 4th Quarter of 2005; 1st, 2nd, and 4th

Quarter of 2006; 1st, 2nd, and 3rd Quarter 2007

. Great Lakes Regional Sales and Service Conference Sales Star

September 2006 and September 2007

. Personal Credit Management Sales Excellence 1st and 2nd Quarter 2007

. Investment Consultant Service Achievement Award August 2009

. Series 7 (August 2007) and Series 66 (October 2007) Licensed

STARBUCKS COFFEE COMPANY, Rapid City, SD (09/04-05/05)

Assistant Store Manager

. Assisting the store manager in executing store operations including

cash management, training, inventory tracking, and order management.

. Following operational procedures for cash handling and security to

achieve operational success.

. Acting with integrity, honesty, and knowledge that promote the

culture, values, and mission of Starbucks.

. Delivering legendary customer service to all customers by acting with

a customer comes first attitude and connecting with the customer.

. Organizing opening and closing duties, providing quality beverages,

whole bean, and food products consistently.

DAKSOFT (RESERVE-IT), Rapid City, SD (04/02-04/04)Reservation Agent

Supervisor (Level III)

. Hired, trained, and coached successful reservation agents.

. Successfully managed sales and customer services functions.

. Writing procedural and training manuals and establishing policies and

procedures for state parks help desk.

. Troubleshooting software and reservation issues at the parks help

desk.

. Assisted in month end billing, collections, processing payments and

refunds, keeping records of all financial transactions, and creating and

running reports.

. Worked directly with programmer, testing and troubleshooting 2004

version of the Reserve-It Reservation System on AS/400.

Education: BACHELOR OF SCIENCE (BS) Business Administration - Management,

May 2006 -Black Hills State University, Spearfish, SD

Licenses and Certifications:

. Series 7 (August 2007)

. Series 66 (October 2007)

. Certified Banker (March 2007)

. Credit Insurance License (June 2006)

. Variable Insurance (October 2007)

. Life Insurance License (August 2006)

. Notary Public for the State of South Dakota (June 2006)

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