Manager Sales Representative

Michael D. Burfield

***** ******** **. *.*.~ Prior Lake, MN 55372 ~ 952-***-**** ~

*******.********@*****.***

Summary Dedicated and motivated professional with effective

communication,

well-developed organizational and strong analytical/

technological

abilities seeking a challenging position offering opportunity

for further

professional development.

Highlights of - Financial Analysis - Client Relations -

Management

Qualifications - Business Analyst - Public Relations -

Marketing

- Sales/ Sales Development - Strategic Planning -

Training

- Financial Consulting - Account Management

Education Mankato State University- Mankato, MN

Bachelor of Science in Psychology

- Emphasis in Industrial Psychology- Business Management

Normandale Community College- Bloomington, MN

Associate in Arts

Licenses State of Minnesota

Life & Health Insurance License (current)

Property & Casualty License (current)

Experience Fleet Advisors- Chaska, MN

Fleet Manager & Relationship Manager, February 2003-

September 2008

- Receive and respond to calls/ correspondence from drivers and

fleet contacts regarding vehicle status, selectors, used

vehicle quotes, driver/ vehicle transfers, service program

materials and other related information.

- Responsible for coordination of transports of vehicles for

clients.

- Create various reports for customers such as inventory,

reports, fuel usage reports, accident reports, violation

reports, maintenance reports and replacement vehicle reports.

- Work with Microsoft Excel and Word in a fast-paced, customer-

driven setting.

-

GE Capital Fleet Services- Eden Prairie, MN

Account Manager & Business Analyst, February 1999- February 2003

- Handle incoming calls from customer drivers, serving on a

team responsible for an average of 8,000- 11,000 calls

monthly, typically regarding vehicle status, selectors, used

vehicle quotes, driver/ vehicle transfers, service program

materials and other related issues.

- Work with Microsoft Excel and Word in a fast-paced, customer

driven setting.

- Create various reports for customers such as inventory,

reports, fuel usage reports, accident reports, violation

reports, maintenance reports and replacement vehicle reports.

- Actively work to help successfully achieve team goals and

objectives.

- Responsible for coordination of transports of vehicles for

clients.

-

Prudential- Plymouth, MN

Case Technician, July 1997- June 1998

- Responded to client calls/ correspondence, researching and

resolving questions regarding Financed Insurance and/ or

conservation; providing options/ information on outreach

programs.

- Identified marketing opportunities arising from client

contact and service requests; maintained up-to-date knowledge

of company products and services.

- Worked with Office Vision/ PROFS e-mail system, as well as

proprietary client information access system (e.g., AOS, AV,

FOCUS CATS, and ACE).

- Documented all client contact; inputted single stage

transaction requests, contract values quotations, factor 2

illustrations and loan/ withdrawal requests.

- Conserved 40% of life and health policies

Arcadia Financial Ltd., formerly d.b.a. Olympic Financial- Eden

Prairie, MN

Insurance Representative, March 1996- July 1997

- Handled incoming calls related to insurance issues.

- Processed physical damage and total loss claims, conducting

daily follow-up on total loss claims.

- Worked with customers and dealers to process substitutions of

collateral.

- Conducted credit checks; worked with Microsoft software in a

PC-LAN environment.

Account Manager, August 1994- February 1996

- Answered customer questions regarding auto loans, resolving

inquiries and/ or referring calls to appropriate departments.

- Assisted customers with auto loan refinancing.

Decision Data- Eden Prairie, MN

Account Manager, May 1993- August 1994

- Interacted with customers in the first phase of problematic

situations; dealt with printer, controller and terminal

related issues.

Also sold computers, printers, controllers to companies and

provided

a high level of knowledge to customers that used the products.

NordicTrack- Chaska, MN

Sales Representative, January 1992- April 1993

- Telemarketed company products to potential customers,

answered questions, provided product information and closed

sales consistently to meet goals

- Received recognition for outstanding sales and perfect

attendance.

- Acted as a sales representative, providing information about

product benefits and features as well as handling problems

and complaints.

- Awarded the "employee of the month" award six times.

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