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Customer Service Human Resources

Location:
Huntsville, AL, 35805
Posted:
October 21, 2010

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Resume:

Tiffany L Eason

**** ****** **.

Huntsville, Alabama 35805

Home: 256-***-****

Cell: 256-***-****

WORK EXPERIENCE:

FPMI Solutions, Inc. (06/01/2008 - 05/17/2010)

Title: Human Resources/ Benefits Assistant

Huntsville, Alabama - United States

Supervisor: Toi Garth - 256-***-****

Salary: $15.00 per hour

Hours per week: 40

Duties:

Create/Input Personnel Actions into HRIS database (promotions, termination,

new-hires, etc)

Initiate personnel requests (per manager's request)

Create and Mail Offer Letters/Termination Letters to employees

Submit 401k Remittance (per payroll, bi-weekly)

Conduct new-hire orientations & exit interviews for terminated employees

Perform Benefit Bill Reconciliation (Monthly)

Distribute COBRA forms/enrollment forms to terminate employees

Complete Unemployment Compensation Requests

Maintain/Oversee Education Reimbursement Program

Coordinate Holiday Events within the Organization

Build & Create Reports using Cognos/Microsoft Excel

Maintain/Oversee Background Investigation Reports

Handle Employment Verifications/Background Investigations Conducted

File Paperwork- Employee Personnel File, Security Files, Benefit Files

Handle all incoming calls to the HR Department

Create and Post Job Postings to Website and other vendor sites

Overseer of Company Intranet

Publisher of monthly newsletter

Overseer of Ethics Training & Coordinator

FPMI Solutions, Inc. (Aerotek) (12/26/2007 - 06/01/08) - Receptionist

Huntsville, Alabama United States

Supervisor: Toi Garth 256-***-****

Salary: $12.00 per hour

Hours per week: 40

Duties:

Greeting customers and visitors

Keeping logs (Calls and visitors)

Making copies

Arranging travel

Preparing travel vouchers

Ordering office supplies

Completing basic bookkeeping and accounting

Advanced Federal Services Corporation (10/04/2005 - 12/20/2007) -

Administrative

Clerk(HR)

Madison, Alabama United States

Supervisor: Robert Moore 256-***-****

Salary: $11.25per hour

Hours per week: 40

Duties:

Maintained and updated employee files, logs and required postings for all

employees and contract locations.

Answered incoming telephone calls

Assisted our COO in HR practices such as: processing personnel actions

(promotions, new-hires, terminations; ABRA SUITE software) bill

reconciliations, posting job ads, ordering required labor law posters,

reviewing resumes, updated and created information regarding affirmative

action logs, etc. I served as point of contact for all employees who have

questions/concerns in regards to HR issues.

Prepared organization reports for company managers and financial officers.

US Space & Rocket Center (01/26/2003 - 09/16/2004) - Call Center Agent

Huntsville, Alabama United States

Supervisor: Ginger Meagher - 800-***-****

Salary: $7.50 per hour

Hours per week: 40

Duties:

Monitored daily departmental activities such as mail, faxes, health

records,

department files, switchboard and mandated internal calls.

Professionally managed confidential information with internal and external

communications. Responded to customer phone calls by clarifying and

assessing any information necessary pertaining to Space Camp/Aviation

Challenge programs, fees, housing, camp schedules, and availability in Camp

programs

WEST Teleservices (03/06/2001 - 01/03/2003) - Customer Service

Representative

Huntsville, Alabama United States

Supervisor: Michael Finch 256-***-****

Salary: $7.63 per hour

Hours per week: 40

Duties:

Assisted customers by answering product and service questions regarding

American

Express credit cards and explained product benefits and features.

Suggested information about other products and services to better fit

customer needs when applicable.

Opened customer accounts by recording account information.

OASA (M&RA) (06/27/1998 - 06/22/1999) - Office Automation Clerk

Redstone Arsenal, Alabama United States

Supervisor: William Morrissey - 256-***-****

Pay Grade: GS - 3

Salary: $8.03 per hour

Hours per week: 40

Duties:

Performed a combination of clerical tasks to support office, business or

administrative

operations.

Received,prepared and verified documents,

Searched for and Compiled information for any requested items

Education:

College/University

Calhoun Community College (05/06/2005 - 06/2007/ 08/2010 - 08/2011)

Huntsville, Alabama

United States

Degree:

GPA: 3.6

Semester Hours completed: 41

Semester Hrs. Until graduate: 22

Additional Information: Training Completed

The Essentials of being an Human Resources Assistant - 2007

Cognos, Impromptu - 2009

Document Retention - 09/09

References:

Cathy Christa - FPMI, Program Manager - 256-***-****

Tammie Owens - FPMI, Training Assistant - 256-***-****

Silenia Nunez - FPMI, Receptionist - 256-***-****



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