Manager Customer Service
Resume:
Sherrean Murray
Springfield, OH 45505
**********@*****.***
SUMMARY
To utilize my STNA skills with my Criminal Justice Skills
and learning.
QUALIFICATIONS
My detailed oriented, well organized, trust worthy, and
ethical standards will meet the qualifications for this
job.
I am very sober minded.
I communicate well with others. When given written or oral
communication, I am very thorough and comprehensive to the
structure around me. I am a very safe person to work around
and with, and demand respectfully the attention of those
required. I don't take any situation for granted and am a
critical thinker and analyzer in every purpose I
undertake. . I am a problem solver.
WORK EXPERIENCE
2010 - Current
Retention Specialist
Life Skills Center of Middletown
Middletown, OH
Monitoring student's attendance, filing truancy on
student's w/chronic absence, making phone calls to
student/parents home before students attendance file
truant. Communicate all written and oral communication of
job description w/Administrator. Follow up with school
reports in regards to tracking attendance/truant
procedures.
2010 - Current
STNA
Villa of Springfield Nursing and Rehabilitation Facility
Springfield, OH
Assist w/daily living activities. Monitoring and
observing patients interaction between each other and
daily routine while under care of the nurse and doctors'
orders. Documenting observances with input and output;
Behaviors such as: eating, intoxicated w/narcotics, mental
illness and distress disorders, and those rehabilitating
from injuries.
2010 - 2010
Intern for Executive Director
Hope House Rescue Mission Inc.
Middletown, OH
Assist Dr. Foster w/clinical assessments and evaluating
w/clinical team. Assist Dr. Foster w/basic needs of
clients, locate other agencies and resources needed for
client's provision, help transport clients to court dates
and stand in for case manager/client awaiting to see the
Judge. Stood in for Case Manager and accompanied client
when they had several ongoing open cases. Scheduled
appointments Housing Authorities, SSI, ER, and RX drop off
and/or pick up. Answered, documented counseling's between
Dr. Foster and Client. Assisted minimally in case
manager's position. Spent my two months working in
Outreach Coordinator's Position while she was on leave for
surgery.
I have become detailed oriented.
I have learned how to sift through the rift raft in
listening and observing, to gather pertinent information
regarding each individual client.
During evaluations and assessments I have understood and
acknowledged stress disorders/mood swings and shifts
between drug/alcohol substance abuse behaviors.
I have detected when someone has been sexually or
physically abused. I have learned how to address these
contacts in counseling or initial assessments.
Exposure w/homeless clients, Veterans, Displaced Workers,
Drug and Substance abuse, Mentally Ill and Behavioral
Disorders, Developmentally Disabled, Domestic Violence
victims, and sexual/physical victims.
2005 - 2009
STNA
Jackson Count Medical Facility
Jackson, MI
Bath and groomed residents for daily hygiene. Recorded
specific information required for resident daily
activity. Transported residents out of facility field
trips, doctor's appointments, heart surgeon, hospital
follow-ups, etc.
Working in health care environment I have become alerted
to patient awareness, such as: a timely, orderly, and
detailed response.
Effective and adequate customer service between the staff
and patient/resident.
I have learned how to work through in a positive manner
during the most stringent and optimistic situations when
short staffed.
2003 - 2005
STNA
Heartland Health care of Jackson
Jackson, MI
Worked closely with Physical Therapy, Occupational
Therapy, and Speech Therapy and transferring residents to
their daily appointments. Assisted residents with
Activities of Daily Living. Assisted in grooming and
hygiene, feeding and ambulation, monitoring and
observing. Documenting specific detail with residents and
communication shifts activities to Nurse and other STNA
coming on next shift.
2002 - 2003
STNA
Ohio Masonic Home
Springfield, OH
Activities of Daily Living, bathing and grooming
residents, record documentation, ambulate and feed/assist
w/feeding residents, etc..
I completed the specialized training program for Alzheimer
and Dementia Care.
2001 - 2003
STNA
St. John's Mercy Center
Springfield, OH
Worked w/Alzheimer and Dementia residents; which at times
were very combative. Worked mostly the 11 p.m. to 7 a.m.
shift. Secured the area of work, kept environment,
residents free of accidents. Stock supplies, did rounds
(bed checks) every two hour, clean bedside tables, and
gave a few showers.
1997 - 2001
Sales Accountant Representative
Emro Marketing/ Speedway Super America LLC.
Enon, OH
Compared commodities from invoices to systems software.
Closed out 33 stores at the end of the month sales.
Checked in coupons and calculated receipts for
merchandise. Upon request, I was required to speak and
meet with store, district, and region managers.
EDUCATION
11/2007 - 09/2008 University of Phoenix Jackson, MI
Not yet
06/2009 - 01/2011 Fortis College Centerville
Currently attending , OH
2000 Allen School of Nursing Jamaica
State Tested Nursing Assistant Queens, NY
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