Customer Service Grand Rapids

Robert M. Bruwer

Robert

**** ******* *** ***** ** Byron Center, Michigan 49315

Phone: 616-***-**** E-mail: abioup@r.postjobfree.com

Objective

To obtain a position in transportation systems which will utilize acquired knowledge and collective

experience that will meet and exceed the requirements and expectations of the customers.

WORK EXPERIENCE

Gainey Transportation Services (GTS), Grand Rapids, Michigan

Driver Manager, March, 2004 – January, 2010.

Solely responsible for the dispatch and management of 50+ over the road dry freight truck drivers

Management responsibilities include: Scheduling, training, feedback and performance recognition

of the drivers

Worked in direct contact with Planner, Customer Service Representatives, and Operations

Managers to ensure all freight is delivered on time, safely and in compliance with all D.O.T

regulations and requirements

Direct contact and relations with the Logs and Safety Departments to ensure drive performance

Dedicated to the responsibility of prompt driver return time to home location

In charge of updating route lines and assisting other driver managers

In charge of driver responsibility for idling time, miles per gallon per truck and following fuel

routes through the Fuel Program

Eight time recipient of the Gainey Transportation Services Fuel Rewards Program

In direct contact with payroll to ensure, in a timely manner, adequate payment of all pay to the

drivers

Software used: AS400, Microsoft Word, and Microsoft Outlook

Gainey Transportation Services, Grand Rapids, Michigan

Accounting/Driver Payroll Administrator, August, 2002 – February, 2004.

Managed and processed payroll for 300 drivers

Responsible for filing and data entry

Maintained employee relations for drivers and customer service

Responsible for project deadlines

In charge of all driver reimbursements

Software used: Rumba Program, Excel, Word, and PaperWise

Steelcase Incorporated, Grand Rapids, Michigan

Billing Services Representative/Claims Processor, August, 2000 – October, 2001.

Robert M. Bruwer Page 2

Priced dealer orders for accuracy by applying proper discounts

Audited validity of automated pricing engine pilot

Participated in team meetings focused on improving customer service and processes

Resolved invoicing and pricing disputes with Steelcase dealers through e mail and phone

communication

Identified billing issues, documented and implemented correction procedures

Processed billing adjustments in SAP computer system

Reduced backlog of past due disputed items on Steelcase dealer accounts

Recognized consistent Steelcase dealer specific issues and addressed these trends with the dealer

Olsten Staffing Services Steelcase Incorporated, Grand Rapids, Michigan

Billing Services Representative, June, 1998 – August, 2000.

Priced dealer orders for accuracy by applying appropriate discounting

Processed billing adjustments in SAP computer system

Resolved Steelcase dealer disputes regarding pricing and invoicing

Olsten Staffing Services D&W, Grand Rapids, Michigan

Excel Programmer, June, 1998 – June, 1998.

Programmed Excel spreadsheets

Entered inventory into spreadsheets

Ferris State University College of Business Micro Computer Labs, Big Rapids, Michigan

Lab Assistant, May, 1996 – May, 1998.

Assisted with student questions at their computers

Checked students in an out of the labs

Responsible for opening and preparing the labs for student use

Continuous training to remain updated on job skills and responsibilities

EDUCATION

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Ferris State University, Big Rapids, Michigan

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• Bachelor of Science in Accounting, May, 1998.

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ACTIVITES

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• Volleyball coach at Blessed Sacrament, Grand Rapids, Michigan

• Ferris State University’s Accounting Association

• Ferris State University’s Computer Information Systems Association

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REFERENCES

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• Available Upon Request

Robert M. Bruwer Page 2

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