Robert Bagdon, NHA 724-***-****

P.O. Box ** Hunker, PA 15639 abiou6@r.postjobfree.com

OBJECTIVE

Licensed Nursing Home Administrator: encompassing formulating,

establishing, leading and training skills in a decisive, goal-oriented

environment in healthcare, communications or business services industries.

.

QUALIFICATIONS

Lead Strategic Thinking P&L/Cost Control HR Functions/Conduct Training

Provide Leadership Daily Operations/Projects Employee/Community Relations

Develop/Implement Programs Project Management Ensure Regulatory Compliance

ACCOMPLISHMENTS

LED implementation projects in several states to train and design

software to meet customer needs. Result: Successful implementation of

projects leading to improved quality and productivity.

FORMULATED plan to improve employee recruitment, selection and retention

processes. Result: Eliminated the use of outside staffing agencies

saving the facility over $1M.

ESTABLISHED a cost control program that incorporated personal

responsibility at all levels of the organization. Result: Increased

facility profit margin from 12% to 24% over a three-year period.

TRAINED employees in care and treatment of persons with Alzheimer's and

related dementias. Result: Opened dedicated dementia care unit that

maintained 95-100% occupancy for 4 years. Consistently received above

average customer satisfaction surveys.

LED northwestern region of state professional association. Increased

membership and participation at regional and statewide meetings. Result:

Awarded PHCA Distinguished Service Award.

FORMULATED sales and marketing program involving all staff. Result:

Increased facility occupancy from 70% to 97%.

ESTABLISHED two specialty units that became units of choice in market

area. Result: Maintained occupancy rates of 95-100%. Exceeded

budgetary expectations and increased profitability of overall facility.

ESTABLISHED a continuous quality control program that improved resident

care by focusing on customer driven expectations. Result: Consistently

achieved state and federal survey results exceeding industry and company

compliance averages. Earned American Health Care Association Quality

Award.

TRAINED 130 nursing home staff in leadership and employee/co-worker

respect. Result: Earned the highest employee satisfaction survey in the

region, 92% compared to 75% average for region.

TRAINED staff on Medical Assistance Case Mix Reimbursement System.

Result: Added $100K in new annual revenues.

Robert Bagdon Page 2

PROFESSIONAL EXPERIENCE

GATEWAY HOSPICE Pittsburgh, PA

2010-Present

Director of Education & Special Projects

Developed E-Learning program for staff and customers

Created and presented customer training program

AMERICAN HEALTHTECH Jackson, MS

2007-2010

Project Manager

Managed implementation of new software for a variety of nursing

home customers in several states

Trained management and line staff in use of software

Worked with customers to ensure a smooth transition to new billing

and / or clinical software

Provided necessary follow up training and assisted with trouble

shooting

Studied customer business practices in order to make

recommendations of how to best utilize software

THE CEDARS Monroeville, PA

2006-2007

Administrator

Managed all aspects of 59-bed skilled nursing facility

EXCELSIOR SENIOR CARE Hunker, PA

2005-2006

President/Owner

Managed all aspects of this home based personal care services

company

Created strategic business plan and was awarded $30,000 in funding

THE GREENERY Canonsburg, PA

2005

Interim Administrator

Managed all aspects of 140-bed sub-acute care facility

FAIRWINDS MANOR Saxonburg, PA

2004

Interim Administrator

Managed all aspects of 107-bed Long Term Care Facility

EXTENDICARE HEALTH SERVICES Greensburg, PA 2003

Administrator

Managed all aspects of 48-bed Long Term Care Facility

HCR-MANORCARE Monroeville, PA 2002

Administrator

Managed all aspects of 120-bed Long Term Care Facility that included a

dedicated dementia care unit

Supervised approximately 140 employees

Managed budget with net revenue in excess of $1.8MM

Increased Average Daily Occupancy from 80% to 98%

Cleared over 15 state and federal deficiencies to establish substantial

regulatory compliance

Eliminated staffing agency use

Robert Bagdon Page 3

BEVERLY HEALTHCARE Oil City, PA 1997-2002

Executive Director

Managed all aspects of 117 Long Term Care

Successfully opened a 22 bed dementia care unit--reached 95% occupancy

within 12 months

Successfully opened a 22 bed assisted living unit--reached 80% occupancy

within 60 days

Supervised additional facilities with executive directors

Achieved Highest Associate Satisfaction Survey in region in 2001

Achieved deficiency free assisted living survey in 2001

EDUCATION

Bachelor of Science-Business Administration Geneva College Beaver Falls,

PA

Bachelor of Arts-French Geneva College Beaver Falls, PA

Bachelor of Arts-Spanish Geneva College Beaver Falls, PA

AWARDS/AFFILIATIONS

Pennsylvania Licensed Nursing Home Administrator

Certified Nursing Home Administrator - American College of Health Care

Administrators (1998-2003)

American Health Care Association Quality Award

American Health Care Association Malcom Baldridge Quality Reviewer

Pennsylvania Health Care Association Distinguished Service Award

Regional Vice President - Pennsylvania Health Care Association

Item Writer-American College of Health Care Administrators

President, Hunker Fire Department

Pennsylvania Game Commission-Volunteer Hunter / Trapper Education

Instructor

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