Customer Service Manager

* *** * *** **** R O C K F O R D, I L *** * *

** * * * * 5 8 3 8 • M A R C I A K E O U G H @ AT T. N E T

MARCIA KEOUGH

OBJECTIVE

I am looking to find employment with a small company where I can use my

skills to benefit the company. I would love the opportunity to help the

company grow with my exceptional trustworthiness, customer service and

problem solving skills.

OVERVIEW___________________________________________________________________________

Personable Adaptable

Accommodating Multi Tasker

Compassionate Prioritize Well

Good Natured Quick Learner

SUMMARY OF QUALIFICATIONS

Answer a multi line phone system, send out medical record requests in a

timely manner, keep office equipment functioning and make repair calls as

necessary, order all office supplies, schedule reception staff, make doctor

appointments and transportation for patients, maintain public aid papers for

facility, and help in other areas of the facility as needed.

WORK OF EXPERIENCE

April 2003 to July 2010 Alden Alma Nelson Manor Rockford, IL

Office Manager

* Maintain staff schedule, order office supplies, maintain office equipment,

answer telephones, public aid packets, medical record requests

March 1999 to April 2001 PA Peterson Rockford, IL

Cook

* Prepared meals for 200 residents, ordered food, supervised the dietary

aides. Served meals

HOBBIES

Volunteer with MDA

Volunteer Salvation Army as Bell Ringer

Reading

Spend time with my family

References

Julie Borck 815-***-****

Karla Fuller 815-***-****

Carrie Luttrell 815-***-****

Donya Graham 815-***-****

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