Customer Service Manager
Resume:
Stephanie Whitehead
Commerce, GA 30529
*******************@**********.***
OBJECTIVE:
Obtain a Management Position in the Human Resource Field where I can
maximize my management, training and development, and recruiting and
selecting skills.
EDUCATION:
. Brenau University, B.S. in Human Resource Management expected
graduation date May 2012
. Georgia Southern University
. Jefferson High School college prep and fine arts seal
EXPERIENCE:
Student at Brenau University, GPA 3.72
. Dean's list, 2009, 2010
. Designed training program and presented pilot live via WIMBA
technology.
. Basic accounting and statistical analysis including validity studies
of hiring.
. Cultural diversity training via Oovoo technologies.
. Recruiting and selection training.
. Conflict resolution and mediation training.
EMPLOYMENT:
2009-Ann Taylor Loft, 800 Steven B. Tanger Blvd. Commerce, GA 30529
Co-Manager
. Human Resources- Hiring, recruiting, processing new hire
paperwork (HRIS, Atlas): I9's, W4's G4's, direct deposits,
benefits documentation, policy and procedures, and orientations:
training of registers, organization of store.
. Corrective actions, including write ups and terminations, annual
reviews, and merit increases.
. Organization of office- filing all employee paperwork, and
maintaining all files
. Operations- Including creating schedule, managing and processing
payroll (Atlas system), store operational audits
. Development of assistant managers and supervisors
2006-2009- Polo Ralph Lauren, 800 Steven B. Tanger Blvd. Commerce, GA
30529
Human Resource Manager/Acting Store Manager
. Hiring-recruiting, processing new hire paperwork (HRIS, Kronos
system), (I9's, W4's G4's, direct deposits, benefits documentation,
and policy and procedures), and orientations (training of registers,
and organization of store) for all positions in our store including
management
. Corrective actions including write ups and terminations, annual
reviews, and merit increases.
* Create schedule for 30-90 employees using Kronos and Microsoft Outlook
* Marketing updates, implementing contests and creating and updating
employee awareness boards.
* CDC (customer data capture) coaching and training employees on how
Polo retains its customers.
* CSM (customer service manager) managing the sales floor and all
aspects of customer service including driving units per transactions
and store sales
* Reviewing P&L statements WTD, MTD, and YTD Financials with management
team.
2000-2006-Gap Inc. Outlet Division 800 Steven B. Tanger Blvd. Commerce,
GA 30529
Associate Manager
* Human Resources-create schedule for 40-100 employees using Staff
works, Microsoft Excel and Outlook
* Hiring, including recruiting, processing new hire paperwork (I9's,
W4's G4's, benefit information for full time employees, and policy and
procedures), and orientations (training of registers, organization of
store, etc.)
* Corrective actions including write ups and terminations, annual
reviews, and merit increases.
* Marketing updates, contests and creating and updating employee
awareness boards.
* Merchandising- Product placement, visuals, replenishment
* Operations- Including building schedule, managing and processing
payroll, and store operational audits.
* Development of assistant managers and supervisors.
Contact this candidate