Customer Service Manager

Curriculum Vitae Manuel E. Matos

Contact *** ******* **

Information Benton, KY 42025

Telephone: 270-***-****

Email: ************@*****.***

Personal Place of Birth: San Juan, Puerto Rico

Information Citizenship: USA

Sex: M

Experience May, 2007-Present Westlake Chemicals, Inc.

Calvert City, KY

Chemist

Process samples according to sampling schedule to

determine product quality and environmental

compliance.

Monitor plant compliance with EPA air and water

quality requirements.

Analyze final product to certify the quality of the

PVC to be shipped and sold.

Run standards on instruments to ensure accurate

readings.

Enter data on inventory and sampling record

software.

Produce reports to assist engineers and managers in

deciding recipe changes to ensure product quality.

Perform stack readings to determine visible

emissions when necessary.

September, 2002-April, 2007 Big Lots, Inc.

Murray, KY

Customer Service Specialist

In charge of supervising 20 employees and assign

their daily duties.

Manage daily deposits and cashier balancing.

Provide customer service and handle returns.

Run registers and train new employees on the use of

registers.

Schedule breaks and lunch periods for employees.

August, 2005-December, 2006 Murray State

University Murray, KY

Research Assistantship

Collect and analyze water samples for bacterial

content.

Collect data about physical and chemical water

parameters.

Managed the Clarks River water quality database at

Hancock Biological Station.

Collect water phytoplankton and zooplankton samples

as part of the Long Term Monitoring Program for

Kentucky Lake.

Collected water samples to assess primary

production of Kentucky Lake.

Experience August, 2004-May, 2005 Murray State

(Cont'd) University Murray, KY

Biology Teacher Assistant

Teach entry-level biology courses.

Developed presentations and testing materials for

the BIO-101 Lab course.

Developed course outlines for lab instructors.

August, 2000- August, 2002 Prudential

Securities, Inc. San Juan, PR

Operations Manager

Managed daily deposits, wire transfers, and stock

trades.

Assisted customers with requests on account

changes.

Opened, managed and closed accounts.

Assisted branch manager and financial advisors with

banking operations.

Trained financial advisors and other employees in

the use of computer system.

Education 2004-2006 Murray State University

Murray, KY

M.S. Water Science

2001 University of Puerto

Rico R o Piedras, PR

Environmental Impact Statement Assessment course

1999 University of Puerto

Rico R o Piedras, PR

Conversational German course

1992-1997 University of Puerto Rico

R o Piedras, PR

B.S. General Science

Environmental Science Major

Summer 1995 The School for Field Studies

Turks and Caicos Is. BWI

Marine Parks Management summer course

Skills Fluent in Spanish and English

PADI IDC Staff SCUBA Diving Instructor and Enriched

Air Instructor

Medic First Aid Instructor

Knowledge of SAS, ERDAS Imagine, Labworks, ArcGIS,

Microsoft Office,

Word Perfect and Internet applications

Boat handling experience

Visible Emissions certification

Extensive safety training

Awards and 2004-2005 Outstanding Graduate Teaching Assistant

Professional in Biology Award.

Affiliations Member of the International Society of Hermetic

Philosophy

1995-1996 President of the Eco-Environmental

Society (Univ. of PR)

Interests SCUBA diving, fiction writing, playing guitar and

drums, and international travel.

References Available upon request.

Contact this candidate