Customer Service Insurance
Resume:
GLORIA LAMOUREUX
SCHERTZ, TX 78154
abiosb@r.postjobfree.com
Career Objectives
Seeking a position in Insurance Marketing or handling a small book of business that will
utilize my business experience, computer skills, carrier's website & insurance guideline
knowledge, strong people skills and organizational abilities.
Work History
Aug 13, 2001 - Oct 07, 2010 J WORTHAM LLC ET AL - San Antonio, Texas
Marketing Desk/Account Manager
For the past 3 years-Provided Sales & Marketing support to the Producers and Account
Managers in accordance with the agency's objectives and workflows.
• Maintained up-to-date knowledge of the insurance carrier's rating website,
coverage’s, forms & endorsements and underwriting appetite/guidelines.
• Set up prospects with light underwriting-Determined appropriate class codes,
coverage’s, forms & endorsements needed according to the risk and determined
the carrier that would accept the risk and provided the needed requirements.
• Obtained quotes on-line or if necessary submitted applications to carriers.
Bound/issued policies, issued binders, certificates and issued premium finance
notes.
• Utilized negotiated skills with the underwriters.
• Presented all proposals to the producer or the insured.
• Handled all new, renewal & service commercial wind policies.
• Prior to handling the marketing desk, handled & service a small commercial book
of business-new, renewals, endorsements, cancellations, invoices, quoting.
Jan 10, 2001 - Sep 10, 2001 Waste Insurance Network - San Antonio, Texas
Account Representative
• Rated, issued and endorsed all Commercial lines accounts along with processing
manual changes and policy extensions.
• Responsible for light underwriting for classifications on Auto and Package
accounts and calling agents on change request verifications.
• Worked closely with team members to successfully accomplish a 30-day
turnaround period.
Sep 13, 1997 - Jan 07, 2001 Hartford - San Antonio, Texas
Corporate Ambassador-Call Center
• Developed procedures for quality analysis used in reducing error ratios to less
than 5%. Also initiated actions and continuance of monitoring error ratios.
• Organized & conducted class information to all Customer Service
Representatives, Supervisors & Underwriters on the issuance of certificates of
insurance and maintaining the high quality of accuracy.
• Assisted in interviewing applicants.
• Provided training and mentorship to all new personnel within the department.
• Achieved high levels of customer satisfaction by providing a wide variety of
services to Regional, Agency and policyholders-Designated Representative for
USAA.
• Functioned as a liaison between agencies & policyholders by providing
commercial lines rating, quotes, and endorsements.
• Orchestrated duties to ensure excellent customer service and reporting during
personnel shortages.
• Developed and maintained various schedules for individuals within the
department.
Jan 15, 1988 - Aug 30, 1997 American States Insurance Company - San Antonio, Texas
Personal Lines Underwriter
• Underwrote, priced, and properly documented new business, renewals,
endorsements, cancellations and Loss reports in accordance with company
standards.
• Ensure that the most profitable risks were selected and retained.
• Provided timely and accurate issuance of policies and prompt reply to agents.
• Promoted and maintained prompt and effective communications with the
agencies and Division personnel.
• Effectively engaged as a team player to promote a positive work environment.
• Maintained company philosophy, rules and regulations, and changes in the
market condition.
• Developed a pilot program on Windows O S to assist underwriters with agency
management.
• Provided computer instructions, training, and support on a daily basis to agents
to achieve utilization goals.
• Initiated underwriting actions and monitored losses to help the division
maintained acceptable loss ratio.
Nov 22, 1982 - Jul 25, 1987 USAA - San Antonio, Texas
Service Representative
• Underwrote, priced, analyzed, solicited and properly documented new business
as well as in force business, renewals, endorsements and cancellations.
• Ensured company service standards were achieved by timely and accurate
issuance of policies via telephone and mail.
• Dissemination of contractual information.
Education
San Antonio Community College - San Antonio, Texas
Education Level: 2 years college, technical or vocational school
Major: Business Technology
Graduated: No
Occupational License/Certification
Insurance Institute of America - San Antonio, Texas
Property and Liability Insurance (INS 21, 22,23)
Certification
National Alliance - San Antonio, Tennessee
Society of Certified Insurance Service Representative
Certification
Issued: Dec 07, 2005
Texas Department of Insurance - San Antonio, Texas
General Lines Agent-Property and Casualty
License
Issued: Dec 21, 2001
Expires: Dec 21, 2011
Achievements
• Served as Chairperson for the Quality Analysis Task Force and was a member of
the Recognition Team.
• Chairperson for the Quality Commitment.
• Received Top Performer Award
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