*** *** **** **** 757-***-****

Hampton VA *****-4531

Obadiah M. Lynch

Objective To use my acquired communication and analytical skills in a position

with your company.

Experience

*/**** **rint Hampton, VA

Customer Retention

Handle inbound calls to retain customer business with sprint

Knowledge of Sprint devices, technology, and rate plans

Troubleshooting Nextel, and Sprint equipment

Knowledge of Sview, CSM, and FDT systems,

Communicate with customers to resolve cellular issues

Issue Resolution Verifier

Verified customer issues were resolved after representatives

completed calls.

Day to day floor support activities, providing support to

representatives questions regarding accounts, and policies.

Recorded info on verified calls with excel spreadsheet, and

submitted to supervisor daily.

Outbound Issues Confirmation Team

Following up with customers that have had previous issues, and

confirm issue resolution, to achieve higher customer satisfaction

scores.

Providing assistance to those customers with questions or concerns,

to ensure issue resolution and customer satisfaction.

Information on case status is submitted to supervisor, containing any

feedback if necessary.

abiorz@r.postjobfree.com

Respond to emails directed to the CEO of Sprint.

Review account information, and consult with Sprint customers to

resolve escalated issues.

Keep daily record of emails, reported issues, and interactions with

customers.

Serve in an account manager position to resolve future questions or

concerns.

Follow up with customers to ensure issue resolution.

3/2007 9/2007 Casey Chevrolet Newport News,

VA

Sales

Knowledge of Chevrolet products, policies, & services,

Virginia licensed car salesperson

Greeting new customers, and beginning sales process

Follow up by phone with Internet, and referral leads.

2006 2007 Nationwide Auto Sales Yorktown,

VA

Sales

Vehicle appraisal by Black Book, and NADA

Knowledge of Automobile titling

Deliveries of sold Vehicles

Virginia licensed car salesperson

2004 2006 Hall Automotive Newport News

VA

Lot Attendant/ Sales

Greeting Customers

Communicate with customers to find what vehicle fits best

Completed Inventory Checklist Of Vehicles

Detailed Vehicles

Virginia licensed car salesperson

2005 2005 TeleTech Hampton,

VA

Customer/Technical Support

Assist customers with troubleshooting Nextel devices

Assisted customers with billing related issues

Answered questions related to Nextel products and services

2003 2004 Gamestop Inc Hampton,

VA

Game Advisor

Alphabetizing Games as well as DVD movies

Handling cash

Answering telephone calls to store

Assisting consumers with retail purchases

2002 2003 EDP Consultants Hampton VA

Administrative Assistant

Answered telephone calls

Filling of documents

Maintained a functional work environment

2002 2002 Newtown Learning Center Hampton VA

Computer Technician

Installed computer software

Created PowerPoint presentations

Taught various computer programs, such as Word, Excel, Outlook

and PowerPoint

Education 2000 2004 Phoebus High School Hampton VA

Member of the Future Business Leaders of America 2000 2004

Graduated in 2004 with an Advanced Diploma

3.00 GPA

Knowledge Of All Windows Operating Systems, as well as DOS

Knowledgeable of Apple Computers and Mac operating systems

Obtained a Typing Speed of 35 WPM

Turbotax, and Quickbooks experienced

A Member of FIRM, a business simulated class with teaches it

students proper office etiquette, as well as perfecting office skills such

as, telephone etiquette, greetings, and an array of computer skills.

Have a great understanding on how to use applications found in the

Microsoft Office Suite

Automobile appraisal by examination, NADA, and Black Book

value guide

Hall Automotive Salesperson Training and Skills

VA Vehicle title re assignment

Interests Computers, Music, Classic Automobiles, and Technology

References References will be submitted upon Request

Contact this candidate