Customer Service Manager

Location:

Posted:

October 21, 2010

Jennifer M. Serrano

Parma, Ohio 44130

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Objective To obtain a position where I may utilize my skills and talent in assisting

others.

Qualifications

I am experienced in Microsoft Works, Excel and PowerPoint. I have worked with

the public for six years and have developed excellent customer service skills. I have

experienced handling money and working in a fast pace environment. I am also

experienced in ten key and enjoy helping other people.

Education

2006-2008 Cuyahoga Community College

1000 Pleasant Valley Road

Parma, Ohio 44130

1997-2004 Christian Community School

35716 Royalton Road

North Eaton, Ohio 44044

Experience

2008-Present Customer Service Representative, KeyBank

Duties: I accurately process all financial service transactions, have

a great balancing record and consistently meet my referral goals each month. I am always

looking for sales opportunities and provide quality service. I have been the merchant

teller as well as the vault teller. As the vault teller, I managed the cash orders and

shipments. I have assisted the Customer Service Manager monitoring the reconcilitation

accounts, correcting teller mistakes, handling monthly audits and completing other duties

asked of me.

Sales Associate, Burlington Coat Factory

2005-2008

Duties: I worked in the Linens department. I stocked new

merchandise, assisted customers with their shopping needs, processed markdowns and

assisted the Department Manager with inventory and merchandising. I was also a cashier.

My duties as a cashier included checking out customers, processing returns and

exchanges, assuring the front line is fully stocked with bags and maintaining a balanced

cash register. I also assisted other Department Managers and the store Manager with any

other miscellaneous duties asked of me.

References Available upon request