SANDRA KAY MILLER Phone:

480-***-****

**** *. **** ****** ***** Email:

abiori@r.postjobfree.com

Gilbert, AZ 85233

___________________________________________________________________________

SKILLS AND QUALIFICATIONS

. Energetic competitive achiever who can inspire and motivate team

members,

successfully manage multiple priorities, and perform under

pressure in a fast-paced,

rapidly changing environment

. Visionary and global thinker who is degreed in management and adept at

training,

developing, counseling, and coaching team members and clients

. Ability to deliver superior, personalized client service, cultivate

strong business

relationships, make real-time decisions, and resolve issues

in a way that propels

innovation and growth

* Effective communication, organizational skills, interpersonal skills

and creative problem-solver

* Ability to multi-task in a fast paced work environment while paying

attention to the smallest of

details to complete task effectively and efficiently

* Computer-proficient performer with expertise in MS Window, MS Office

97, 2000, XP (Word, Excel, Access, Outlook and limited knowledge of

PowerPoint), MS Internet Explorer, Adobe Acrobat, Impact, Fass and

Reotrans, Experience two screens paperless society)

* Typing 65 words per minute 97% accuracy

Loan Resolution Corporation

Position: (Asset Manager/Short Sale Negotiator)

Scottsdale, AZ 2009

. Evaluate and determine based on the financial information provided by

the borrower, credit report, property value, borrower's hardship and

investor/client guidelines whether buyer qualifies for short sale.

. Respond to written and phone inquires from borrowers, investor

clients, title companies, and MI companies

. Order BPO's for loss mitigation options, as needed

. Review file and obtain current information, financials, credit

reports, bpo/appraisals, listing agreements, purchase contracts, from

borrower/listing agent.

. Evaluate short sale offers and request counter offers, as needed per

investor guidelines

. Educate borrowers and realtors about the short sale process.

. Submit loss mitigation packages to the investor and/for insurer to

review for approval in a timely manner

. Assist with inbound calls as necessary

. Contact borrowers and agents to provide status of loss mitigation

files

. Decline files if borrower does not qualify for a workout option

. Request and follow up on foreclosure holds a necessary

. Respond to voice mails and requests for callbacks within 24 hours of

receipt

. Request correspondence to be sent to the borrower to generate a return

call or provide

additional information for the file

. Maintain professionalism in correspondence and conversation with

borrowers/agents

Workway (Temporary Agency) (Assistant Closing Officer/Title Tech )

Temp for Countrywide - Reotrans Foreclosure Department

Chandler, AZ 2008

. Review contracts and documents for completeness and accuracy

. Prepare documents and fax to appropriate parties

. Review title commitment for exceptions or potential issues and take

appropriate measures to get the title clear/insurable in advance of

scheduled closing to ensure property is conveyed with marketable title

. Regularly follow up on scheduled closings, if a delay is necessary,

properly document account, process documents and work to get closing

back on track.

. Communicate with realtor and title agent to confirm settlement took

place

. Open title and escrow orders

Premier Title/Magnus Title (Commercial Escrow Assistant)

Gilbert, AZ 2006/2007

Talon Group/First American Title (Assistant Escrow Officer)

Tempe, AZ 2006

Magnus Title (Assistant Escrow Officer)

Gilbert, AZ 2005/2006

Pioneer Title (Escrow Secretary)

Payson, AZ 2005

. Open and close files (Residential and Commercial)

* Clear Title on Commitment for Title; judgments, liens, probate and

vesting

* Order payoff, HOA and prelim requests, tax information

. Prepare documents: Pre-Audits Refinances, Private Payoffs,

Indemnities, and affidavits

* Turn lender packages

Disbursement: updated Final HUD, cut checks, final disbursement reports,

audited files

* Prepare recording package

Drinker Biddle & Reath

Position: Paralegal

Florham Park, NJ 2001 to 2004

* Supervise the work flow of National Cases

* Summarize expert/plaintiff depositions transcripts

* Prepare monthly reports for National Cases

* Review trial/case/medical reports for trial

* Review complaints and prepare answers

* Supervise work flow of New Jersey Cases

High Plains Stone

Positions: Bookkeeper/Accounts Receivable/Secretary

Littleton, CO 2000

* Manage and administer all customer files

* Accountable for collection of delinquent files

* Data entry of all sales tickets

* Account for funds received daily, prepare deposits

* Administrative Assistant for President of Company

Chicago Title

Position: Manager Account Servicing Department

Phoenix, AZ 1985-1999

. Motivationally oriented department manager; exceptional training

skills, track record of producing superb team work and

employee unity. Managed/Trained 15 employees

* Managed, administered and kept accurate records of 5500 customer

service accounts

* Initiated and implemented creative solutions to improve production,

efficiency and customer satisfaction

* Accountable to upper management: provided monthly reports regarding

expenses, profit and

losses and employee records.

EDUCATION: Arizona State University - Bachelor of Science -

Management,

Glendale Community College - Associate of

Arts - Business

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