Customer Service Sales
Resume:
LEONORA Z. YOUNG
Lathrop, CA. 95330
Phone: 510-***-****
E-mail: abioqk@r.postjobfree.com
OBJECTIVE: Seeking a challenging position in a warehouse environment where
my
knowledge and skills can be utilized to increase
production and help me
to gain my experience further.
Summary of Qualifications
. 16 years experience in a production environment
Strong organizational skills, with attention to detail
Excellent written and oral communications skills
Ability to multi-task, fast learner, work well with others and dependable
Solid track record at getting the job done well and on time
Proficiency in Microsoft Word, Excel, and Outlook
Employment History & Experience
Employer: Spansion Inc.
Job Title: Product Data Management Analyst 2
Dates: 2004 - 2/2009
Responsibilities:
Review customer drawings against Spansion's standard product (datasheets)
and process specifications (internal)
Generate waiver request on the differences noted
Review waiver request with product engineers
Send completed waiver request to sales for customer approval
Receive waiver approval, and purchase order from the customer via sales
Create manufacturing flow to produce product that meets the customer's need
and requirements
Manage review and routing of engineering changes using Oracle (Agile) PDM
system
Work closely with Product Line Division Operations to implement business
parameters and decision points to respond to customer requests
Work closely with product engineering, operations, and manufacturing to
create and define all nomenclature data used with each OPN
Update and maintain the product data to allow OPN based forecasting in the
Plan Demand System
Review/Approve test control plans
Maintain customer files for yearly audit
Employer: Corsair Memory
Job Title: Customer Service
Dates: 2003 - 2004
Responsibilities:
Customer and Marketing order entry
Modify/Cancel customer and marketing orders
Create new accounts
Modify account information
Verify orders entered by other customer service reps
Fulfill direct customer requests
a. Provide tracking details, backlog information,
inventory/availability, copies of invoices
b. Follow up on accounting holds
Contact Carriers
a. Tracking packages with UPS/FedEx
b. Follow up on delayed/lost/damaged packages
Work with the Sales Reps
a. Price discrepancies on orders
b. Order confirmations
Work with Warehouse/production
a. Shipping errors, tracking information, will call time frames
b. Order follow through
Create and process new RMA's
Other miscellaneous tasks; filing and faxing
Employer: Advanced Micro Devices
Job Title: Spec Writer/ Spec Reviewer
Dates: 2000 - 2003
Responsibilities:
Review customer detail specification
Generate reviews in customer-specified format
Work with product engineers, and area experts to complete customer detail
spec review
Write manufacturing specs to incorporate AMD and customer processing
requirements
Review and update manufacturing specs based on current test flow generated
by product engineers
Enter requested orders (part numbers) from sales and marketing in product
nomenclature
Work with Customer Marketing Analysts to meet customer expectations
Interface with Fields Sales, Product Lines, Marketing Analysts and
Engineers to meet customer expectations
Employer: Corsair Memory
Job Title: Shipping Clerk/ Material Handler/ Test Operator/ Kitter/ Visual
Inspector
Dates: 1995 - 2000
Responsibilities:
Maintain daily material inventories and cycle count
Perform data entry duties to record daily orders and track shipment
activities
Operate FedEx Powership and UPS machine
Operate motherboard tester to test modules
Pull kits
Inspect modules under the microscope
Rework modules using soldering iron
Identify problem areas and implement corrective actions to ensure smooth
operations
Employer: Multichip Technology
Job Title: Sr. Assembler/ Test Operator/ QC Inspector
Dates: 1989 - 1995
Responsibilities:
Operate pick and place and IR reflow machines
Assemble, mark, test, lead attach, solder dip and label modules
Operate depanel machine
Inspect modules under the microscope
Rework modules using the hot air machine
Employer: Toshiba
Job Title: Sr. Assembler/ Test Operator/ QC Inspector
Dates: 1984 - 1989
Responsibilities:
Operate Dicing machine to cut wafers
Attach dies to frame using die attach machine and inspect
Wire bonding and bond inspect
Operate Molding and Cut & Form machines
Test IC's on MCT tester
Education & Training
Certificate, Medical Claims and Billing Program - 2009
U.S. Career Institute
Fort Collins, Colorado
2 Years College, Zamboanga A.E.Colleges-1984
Zamboanga City, Philippines
Diploma, Zamboanga A.E. High School-1981
Zamboanga City, Philippines
Computer Skills
Microsoft Excel and Word, E-mail (MS Outlook)
References Available Upon Request
Contact this candidate