Project Manager Sales

Shawn Sly

**** ** ******** *****, ********, OR 97229-3011

Home: 503-***-**** Cell: 503-***-****

abioot@r.postjobfree.com

SUMMARY

Results-driven professional with extensive experience in management,

project management (internal/customer), planning, customer service and

senior level leadership. Skilled and knowledgeable in managing cross-

functional areas of responsibility to meet company goals and objectives.

Highly organized, flexible and team contributor. Strongly motivated and

focused individual that takes great pride in meeting objectives within the

deadlines.

PROFESSIONAL EXPERIENCE

SUN MICROSYSTEMS / ORACLE, Hillsboro, OR 2005 - Jun, 2010

(Contractor with Pro-Unlimited / Ranstad)

Customer Project Manager

Served as primary contact for the US Government business sector.

Functioned as sales Customer Project Manager (CPM) between Sun / Oracle

customers, account teams, engineering and worldwide operations to generate

customer quotes and to ensure product sold aligns with unique customer

requirements and expectations.

Managed sales engagement projects working with customers, account teams,

engineering, planning and operations to insure project time lines are met.

Managed Sun / Oracle CRS US Government accounts including Lockheed Martin,

MPO, Raytheon and all branches of the Department of Defense (DOD).

Increased CRS US Government revenue from $6M in 2005 up to $27.5M in 2009

.

Developed new business relationship with key government customers for

custom integrated solutions over the past 3 years resulting in significant

growth over 4 years.

Developed new CRS Catalog business with existing US Government customer

base that has directly resulted in over $2M in revenue per year.

Successfully launched several Appliance program products including

Brightmail, ACSLS, MediaServer and Sun / Symantec PureDisk.

Managed US Government customer escalation to ensure all issues are closed

and RCCA is performed.

Act as key contact for channel partner project management.

FUJITSU COMPUTER PRODUCTS OF AMERICA (FCPA), Hillsboro, OR 1986 - 2005

(Hillsboro Oregon facility closed in 2005)

Post-Sales and Warranty Management Manager 2002 - 2005

Served as direct contact for all FCPA's global OEM customers for all post-

sales product support issues. Functioned as business liaison between

customers, FCPA's sales, logistics, engineering departments, and Fujitsu

Limited to ensure business processes were continuously aligned with

customers' service, and post-sales support requirements.

Managed catastrophic desktop quality issue, resulting in returns,

replacements or credit issuance for over 500K desktop HDD's in the US.

Reviewed and negotiated service contracts with global OEM customers,

ensuring fair language.

Improved FCPA OEM service performance to #1 ranking for all major accounts.

Reduced aged warranty backlog on HD products from over 18K to less than 1K,

and maintained HDD backlog at less than 500 units throughout 2004, against

return volumes of 10K to 15K per month.

Managed all service-related planning for Fujitsu in America (FCPA) with the

Fujitsu's repair facilities in Japan and the Philippines, effectively

managing global requirements.

Implemented automated credit return processes, enabling 50% reduction in

internal support staff.

Provided solutions to global OEM customers for the return of product from

countries where customs laws prevented normal return processing.

Managed all cross-functional program management requirements for FCPA

Hillsboro operations supporting the successful transition of the Service

business to a new 3rd party provider in Texas.

Senior Project Manager 1999 - 2002

Major OEM customer contact for all post-sales related business issues.

Managed New Product Introduction (NPI) and Technical Program/Project

Management department. Auditor for global OEM repair center

qualifications. Business team member in support of new FCPA service 3PP

transition.

Drove alignment of global customer business objectives in regards to post-

sales and reverse logistics, significantly improving OEM business

relationship.

Monitored global OEM service performance, insuring continuous alignment

with customer expectations.

Coordinated significant business change for HDD service returns requests

from a return for replacement model to return for credit, dramatically

reducing repair and logistics costs.

Business liaison between global customers, FCPA and Fujitsu Ltd.,

significantly improving customer relations by removing cultural barriers.

Led global NTF (No Trouble Found) reduction team to improve OEM 3rd party

provider NTF testing performance. Team successfully reduced NTF return

rates by as much as 50% over two year period.

Qualified and performed surveillance audits on OEM 3rd party providers,

effectively supporting shared OEM management of 3PP's.

Project Manager 1997 - 1999

Managed cross-functional New Product Introduction (NPI) activities for all

functional areas and product lines to ensure product release targets were

achieved. Escalated and resolved resource issues as required to facilitate

completion of all NPI activities on schedule.

Monitored and reported status of engineering, operations, purchasing and

planning activities to Senior Management, ensuring schedules were met.

Supported NPI of large capacity mainframes and controllers, tape products

and laptop computers. Successfully launched nine new product releases.

Auditor for Fujitsu's global OEM repair center customer qualifications.

Received official qualification from key Fujitsu customers for the US,

Japan and Philippines Fujitsu facilities.

Planning Manager 1996 - 1997

Planning and scheduling staff support for all of FCPA's new-build product

operations, including main frame processors, tape subsystems, laptop

computers, hybrid multi-chip modules (MCM's), hard disk drive (HDD's) and

printed circuit board assemblies (PCBA's).

Master Scheduler 1990 - 1996

Performed master scheduling function for main frame, tape, notebook, MCM

and PCBA product manufacturing lines.

Worked with marketing, engineering, operations, materials and executive

management, coordinating actual builds against marketing forecast.

Introduced new planning disciplines and techniques, resolving component

supply chain issues with overseas factories. Implemented new processes to

perform capacity planning based on engineering line and test equipment

standards, capacity, material availability and operational resource

availability.

Master scheduled over 10 product families, which was 100% of new build

operations. Over 95% of schedules achieved on time.

Production Planner/Scheduler 1-3 1986 - 1990

Scheduled new build operations for large capacity main frame, tape, CPU, DE

and PCBA manufacturing.

TEKTRONIX, Beaverton, OR 1979 - 1986

Traffic Specialist

EDUCATION AND PROFESSIONAL DEVELOPMENT

PMI Member - Actively working on PMP certification (2010)

Course work in business, Portland State University, Portland, OR

Course work in business, Portland Community College, Portland, OR

Program Management, Business Law, Business Finance, Total Quality

Advantage, QAT Training,

APICS, JIT, Demand Flow, Disk Drive Technology, SCSI, Microsoft Office

Applications, Projects,

Visio, Word, Excel, and Business Accounting

References Available on Request

Contact this candidate