Customer Service Sales

James J. Zupfer

***** ***** **** ******

Charlotte, NC 28273

704-***-**** abionl@r.postjobfree.com 704-***-****

SUMMARY

Reliable Shipping and Logistics Coordinator with proven success in meeting

aggressive deadlines in a safe and accurate manner. Extensive experience

in coordinating vessel and terminal operations. Detail-oriented and able

to multi-task. Self-motivated player always willing to assist others and

willing to adapt to changes as needed.

PROFESSIONAL EXPERIENCE

MAERSK INC., Charlotte, NC 2006 - Present

(Formerly P&O Nedlloyd Inc.)

Cargo Execution Specialist

. Secured proper loading by assembling and coordinating all aspects of the

Vessel Manifest to the planner and stevedore which ensured all cargo had

been loaded in a timely and efficient manner.

. Created hazardous, reefer and out of gauge Vessel Manifests as required

by the United States Coast Guard and Transportation authorities.

. Ensured proper discharge of all containers per U.S. Customs and

International Law.

. Extensive knowledge of all third party systems, allowing for proper

equipment movement on the terminal and expediting shipments.

. Approved and processed all terminal invoices pertaining to the terminal

and vessel operations as required by company policy and agreements with

various venders.

P&O NEDLLOYD INC., Charleston, SC 1998 - 2006

(Formerly P&O Containers Limited)

Terminal Coordinator Representative

. Assemble and coordinate all aspects of the Vessel Manifest according to

U.S. Customs and U.S. Coast Guard authorities according to US and

International Law.

. First hand experience shipping from terminal operations for Georgia Ports

Authority, Port of Everglades, Blount Island in Jacksonville and Wando

Terminals in Charleston, South Carolina, providing exceptional insight

into resolving a variety of issues and ensuring on-time delivery.

. Efficiently handled hazardous problems, ensuring leaky container were

identified and potential hazards contained.

. Executed exporting paperwork in full compliance with all international

laws and codes.

. Approved and processed all terminal invoices pertaining the terminal and

vessel operations as required by company policy and agreements with

various venders.

Terminal Operations Coordinator, Savannah, GA 2001 - 2002

. Selected to help create new Terminal Operations Office at the Georgia

Ports Authority Terminal in Savannah, GA. which expanded the company's

terminal presence.

. Efficiently handled hazardous problems, ensuring leaky container were

identified and potential hazards materials secured.

. Ensured all terminal operations were executed in a timely fashion

according to United States and International Law.

James J. Zupfer Page Two

P&O CONTAINERS LIMITED, Port Everglades, FL 1996 - 1998

Customer Service Representative

. Dispatch: Selected venders, ensuring the best price and on time

deliveries of containers per shipper and company policies.

. Chosen to train colleagues nationwide on new computer system, improving

consistency and accuracy on shipping materials.

. Created and assembled Export Vessel Manifest for the transport of cargo

overseas.

. Created bookings, and ensured correct loading and unloading of containers

per the customers requirements.

. Made sales calls and quoted rates to potential customers per their

requirements and company policies improving sales and customer

satisfaction.

P&O CONTAINERS LIMITED, Jacksonville, FL 1988 - 1996

(Formerly Trans Freight Lines)

. Relocated to Blount Island, Jacksonville Fla. to help facilitate the

opening of a new terminal operations office.

. Created and assembled Export Vessel Manifest for the transport of cargo

overseas.

. Created bookings, and ensured correct loading and unloading of containers

per the customers requirements.

. Avoided potential fines by compiling and filing proper shipping papers

with U.S. Customs on time.

. Made sales calls and quoted rates to potential customers per their

requirements and company policies improving sales and customer

satisfaction.

. Selected to travel nationwide, training colleagues on new customer

service systems.

TRANS FREIGHT LINES, Savannah, GA 1986 - 1988

Customer Service Assistant

. Created Export Manifest for Containers moving overseas complying with

United States Law.

. Avoided potential fines by compiling and filing proper shipping papers

with U.S. Customs on time.

. Created all Bills of Lading for shipper's cargo moving to various

locations around the world.

EDUCATION

Computer Science, Griffin Business College, Seattle, WA

Basic Courses, Armstrong State College, Savannah, GA

Have taken many industry related courses given by inside and outside

sources, certificates upon request

Contact this candidate