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Customer Service Quality Control

Location:
Highland, MI, 48357
Posted:
October 20, 2010

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Resume:

LISABETH ADAMS

**** *. ******* *****

Highland, Michigan 48357

Home Phone: 248-***-****

Email: abiomb@r.postjobfree.com

OBJECTIVE

To utilize my expertise in marketing, non-profit development, public

relations, community planning and program direction to obtain advanced

career opportunities with an organization committed to animal welfare,

conservation and related issues.

QUALIFICATIONS

. Excellence in resource and donor development, grass roots organization

and community team building with the ability to direct complex

projects from concept to fully operational status.

. Pursuant of continuing education and training opportunities in

development and marketing strategies, research methodology and

statistics, project management, and quality control standards.

. Extensive history of successful leadership and active team involvement

in multiple educational, volunteer and diversified career settings.

. Flexible, creative and organized in dynamic and demanding environments

with a proven ability to work effectively with limited resources.

. Goal-oriented, highly motivated, and detail-directed individual with

strong leadership and problem solving capabilities.

. Experience with multiple software applications, internet sales,

marketing strategies, and web-based community outreach.

. Member of the Association of Fundraising Professionals and the Society

of Animal Welfare Administrators.

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

Animal Care and Fund Development Coordinator, Almost Home Animal Haven,

Southfield, Michigan 2009-2010

. Manage the daily operations of the Shelter including, but not limited

to: volunteers, animal care, building maintenance, adoptions and

animal intakes.

. Work as a team to plan, implement and manage all fund development

activities for the organization.

Director of Development, Animal Welfare League of Alexandria, Alexandria,

Virginia 2007-2009

. Direct, manage and track all activities of the Development department

including, but not limited to: Special Events; Outreach and

Education; Public Relations; Planned Giving; Foundation/Grant research

and writing; Strategic major donor cultivation, solicitation and

maintenance, database management and gift acknowledgement.

. Develop and implement a comprehensive development plan and budget

including the successful identification, cultivation, solicitation and

stewardship of prospects.

. Identify, build and maintain new sources of support from individual

major gift prospects and renew existing annual gifts as needed.

Successes include doubling revenues from the highest recorded year at

the League within 12 months.

. Successful grants management including direction in the preparation of

proposals, administration of, and reporting associated with grant

awards.

. Prioritize research needs and develop materials, talk points and gift

proposals for meetings with individuals, foundations and corporations.

Manager of Marketing and Special Projects, Beverly Hills Veterinary

Associates, Beverly Hills, Michigan 2004-2005

. Expand customer base and increase productivity, transactions and

revenues, (20.6 new clients per month for fiscal year).

. Create and employ marketing strategies and materials by utilizing

information technology and research demographics, developing

relationships with complimentary businesses, and maintaining current

and long-term client associations.

. Increase the level of consumer satisfaction through the construction

and implementation of higher standards in client personalization,

relationship maintenance and professional communication.

. Account for staff compliance in AAHA accreditation standards.

Marketing and Operations Manager/Academic Coordinator, Kaplan, Schaumburg,

Illinois 2002-2004

. Recruit, train and manage students, teachers and office staff.

. Responsible for an increase of center's academic capacity by 78%.

. Account for the marketing and sales of medical and professional

licensing classes on local, state and national levels.

. Successes include an increase in sales by over 110% from the previous

year.

. Lead team building for company problem solving, business expansion and

relationship-fostering opportunities.

. Manage client and staff concerns, office/center operations,

accounting, and quality control standards.

. Research design and evaluation with a high rate of success in program

implementation and consumer satisfaction.

Head Veterinary Technician, Animal Emergency and Critical Care Center,

Northbrook, Illinois 2002-2003

Veterinary Technician, Country Court Animal Hospital, Buffalo Grove,

Illinois 2001-2002

Customer Service and Logistics Coordinator, W.R. Grace, Los Angeles,

California 1999-2001

. Coordinate and facilitate client relationships in seven states and

assist concerned parties with logistical problem resolution.

. Maintain the highest productivity, and service rating among staff as

rated by customers and linear departments.

. Design, create and implement databases, documentation and record

keeping procedures for the department.

Director of Intake and Mental Health Social Worker, Arbor Circle, Grand

Rapids, Michigan 1997-1999

. Assess, screen and assign all incoming clients to appropriate

resources within the agency and surrounding communities utilizing a

multi-faceted approach to crisis intervention, community coordination

and client-centered goal attainment.

. Assist with Total Quality Improvement mandates and implement agency-

wide programming and development of "best practice" standards for

mandatory accreditations and sponsor participation.

. Create and implement community outreach and resource development

strategies based on identification of consumer needs.

. Active team and committee participation including, but not limited to:

Intake assessment and coordination, Head of Access Management, Crisis

Response, Staff Development and Community Networking.

Social Worker, Community Activist, Care Givers, Detroit, Michigan 1996-1997

. Work in conjunction with sponsors and area businesses to provide

needed resources within the low-income community.

. Write grants, research and create new resource development

opportunities, and foster community relationships.

Teaching Assistant of Statistics and Psychology, Northern Michigan

University 1992-1996

. Assist students in research design, statistical tools, software and

concepts of advanced psychology and research methodology.

COMMUNITY SERVICE AND VOLUNTEER ACTIVITIES

Detroit Zoo Docent, Royal Oak, Michigan; Harbor House Domestic Violence

Shelter, Marquette, Michigan; Student Finance Committee, Northern Michigan

University; Habitat for Humanity, Marquette, Michigan; Detroit Michigan;

Los Angeles California; Chicago, Illinois; Student Leader Fellowship

Program, Northern Michigan University; Sociology and Social Work

Organization President, Northern Michigan University; All Student/Student

and Faculty Judiciary Chairperson, Northern Michigan University; First

Impressions Executive Board Member, Northern Michigan University

EDUCATION

M.S.W., Advanced Community Practice, Wayne State University 1997

B.S.W., Psychology and Statistics, Northern Michigan University 1996



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