Tracy A. Svec, PMP

**** ****** *** **.

Sparks, NV 89436

775-***-****

www.linkedin.com/in/tracysvec abiolv@r.postjobfree.com

Objective

Lead IT system/project implementations, working with both IT professionals

and business end-users. Manage the entire system project lifecycle:

review/compare solutions, define requirements, analyze modifications,

coordinate customization, plan and organize testing, and provide production

support. Facilitate process improvements; identify opportunities and

execute changes to increase efficiency. Direct project managers to deliver

results which support business strategies.

STRENGTHS

. Experienced IT project manager with international PMP certification (PMI

Project Management Professional)

. Excellent communicator, facilitator and problem solver; successfully

manage teams and individuals

. Effective system analyst and planner; accurately define business

requirements and proactively assess risks

. Strong commercial insurance IT background

PROFESSIONAL EXPERIENCE

EMPLOYERS Insurance Group - Reno, NV 2006 - 2010

Operations Application Management Specialist 3/10 - 7/10

. Provided input on the long term strategic vision of the primary

underwriting administration system. Improved processing efficiencies;

developed best practices in underwriting processes and workflows across

the company. Prioritized and managed all application changes while

increasing communication and awareness of system evolution.

Director, Project Management Office 12/06 - 3/10

. In October 2008, utilized project management experience and underwriting

insurance knowledge in key leadership role as the Underwriting Compliance

Team Leader on the EACCESS Integration Team (EIT), on primary

underwriting administration system integration. Led project to implement

underwriting system in 23 states on two insurance papers. Managed

development of a combined solution for automated forms printing system.

Defined business requirements from state compliance and underwriting

perspectives. Accumulated instrumental data which drove integrated

platform decision. Mentored other team leaders in IT systems development

life cycle (SDLC) process. Implemented a vital compliance modification

and created training. Developed/executed test plans for User Acceptance

and Model Office testing. Managed the closure of hundreds of reported

testing issues. Central contact to IT for cycle activities and code move

coordination throughout testing.

. As the Director of Underwriting Solutions Group until October 2008,

directed project managers and business analyst in delivering multiple

underwriting administration system projects via the IT SDLC process,

including: automating risk pricing documentation and quote pricing for

ideal submissions, agency administration enhancements, and numerous back-

end data feeds and analysis for automatic tier pricing. Created process

for handling changing requirements. Improved code deployment quality and

production system stability by designing formal User Acceptance Testing

to eliminate pre-deployment problems; collaborated with IT manager to

plan and schedule code promotions. Increased project planning and

communication awareness. Influenced new business-specific subject matter

expert positions and IT technical trainer position and emphasized cross

functional collaboration with these individuals. Prioritized deployment

of dependent code changes to best meet Underwriting needs and decrease

Production risks.

Swiss Re / GE Insurance Solutions - Overland Park, KS 2003 - 2006

Project Manager 2/03 - 11/06

. Managed software implementation of a new user interface with enhanced

policy processing functionality for the Excess & Surplus Individual Risk

department on Swiss Re's commercial insurance policy processing system,

Jupiter. Defined and executed a comparison process to measure accuracy of

the E&S IR manual rating and quoting process against that of Jupiter,

proving system stability and increasing user confidence.

. Led approval and delivery of code promotion to the Jupiter policy

processing system, negotiating with many internal testing resources and

the vendor. Functioned as key contact and approved code promotions and

two major system upgrades. Implemented communication procedure and

process improvements. Developed an internal defect tracking system,

resulting in faster problem resolutions, and improved code release

quality.

. Led successful policy processing implementation for the Excess Workers'

Compensation department by following the complete project management

methodology tollgate process. Developed requirements and conducted RFP

vendor selection. Coordinated system testing and issue resolution.

Defined, analyzed, tested and implemented new data feed from vendor's

system to GEIS' mainframe for financial statutory reporting.

. Supported CompWorks, the workers' compensation policy processing system,

as the primary IT contact for external users and third party vendor.

Dodson Group - Kansas City, MO 1999 - 2003

Manager - Business Technology 12/02 - 01/03

Managed the successful $3.4M implementation of a comprehensive multi-

platform insurance processing system. Both POINT and ClaimsPro systems were

implemented on time, on budget and met user's expectations. Managed

business analysts and system trainer.

Project Leader 11/99 - 11/02

Collaborated with software vendor and internal individuals from all levels

and departments to implement the AS/400 POINT processing system and

integrate it with the NT-based ClaimsPro claim processing system.

Supervised customization of policy and claim processing systems along with

the migration to an upgraded printing software solution. Conducted vendor

requirement studies, provided input on vendor of choice and contract

review. Organized test plan and conducted two passes of system testing.

Monitored changes needed for end-user reporting and web-interfaced quoting.

Arranged training classes for technical personnel and end users. Helped

develop procedures and standards for cycle activities for new internal

operations, previously an outsourced expense. Investigated, reported and

monitored progress/resolution of over 500 systems issues. Analyzed and

defined system changes, additions and enhancements. Facilitated monthly

executive steering committee meetings.

GE Employers Reinsurance Corporation - Overland Park, KS 1992 - 1999

Senior Business Analyst 1999

Served as liaison between IT and GE ERC's Media and Electronic Errors &

Omissions department to fully automate those lines of business onto the

"Windows into Property & Casualty" (WPC) software system. Provided training

and first line system support for WPC users. Investigated, reported and

monitored progress of system issue resolutions. Analyzed and defined system

enhancements. Wrote SQL to create management reports. Coded, implemented

and maintained automated forms generation for Electronic E&O product line.

Senior Programmer 1992 - 1998

Began as programmer trainee in 1992 and earned three promotions to senior

programmer. Developed automated printing of insurance forms using Mosaic.

Wrote, tested and implemented mainframe COBOL II and CICS programs along

with JCL. Developed mainframe knowledge based expert systems in Aion DS.

Analyzed, coded, and maintained mainframe forms. Learned Oracle and SQL.

Managed the work of one contract employee.

EDUCATION & LEADERSHIP

Master of Arts (Computer Resources and Information Management) 1998

Webster University (Kansas City, Missouri), Distinguished Graduate

Bachelor of Business Administration (Computer Information Systems) 1992

Fort Hays State University (Hays, Kansas)

Project Management Professional (PMP) certification 2005

Project Management Institute

Six Sigma Green Belt Quality certification, General Electric 2006

Oracle Master Certification, Oracle 1997

Communications Coordinator, Project Management Institute-Northern Nevada

Chapter 2010

PMP Exam Preparation Course Instructor, Project Management Institute-

Northern Nevada Chapter 2008-10

CSC Workers' Compensation Working Group Co-Leader, CSC POINT IN Community

2009

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