Customer Service Quality Assurance
Resume:
Edridge Bridgeford
abiolg@r.postjobfree.com
**** ********* **. ************, **
Home: 910-***-**** Cell:
Objective To benefit an organization that can use an experienced Shipping Manager and
Production Supervisor with versatile skills related to personnel management, inventory
Control Including automated systems, as well as shipping/receiving, production
scheduling, and distribution management.
Experience Case Farms, Morganton, NC: 2008-present
Shipping/Stack off Manager, Leg debone Supervisor: Manage 32 people in shipping
and
Stack off, work with sales coordinator to schedule load pickup and deliveries. Did shift
scheduling, inventory control, product rotation and personnel training. Monitor 42
people in leg debone to insure correct cuts and 68% daily yield and 100% line
efficiency.
Prestage Foods, St Paul, NC: 2007-2008
Production Supervisor: Supervised 24 production workers. Had a 17% daily yield in
MST
Department, reduced NR’s from previous year and was number to in Agri-Stats.
Mountaire Farms, Lumber Bridge, NC: 2006-2007
Production Supervisor: Supervised 32 production workers. Work with USDA to ensure
product was in specification. Had a 100% daily kill and increased liver and gizzard
harvest from 65% to 75%.
Perdue Farms, Fayetteville, NC: 1999-2006
Started with Perdue working on the production floor as I ran meat into bulk bins at the
correct weight and temperature. Moved to the shipping department, where I learned to
drive the yard jockey, receive loads, and manifest loads while also loading and
unloading
trucks. Operated pallet jack and forklift. Became skilled in rotating product properly
according to date codes and product type. Performed daily, weekly, and monthly
inventory. Became skilled in QA inspections. In 2003 was specially promoted to lead
person so that I could be groomed to take over as Production Supervisor. Supervised
nine people while managing daily operations on the production floor. Functioned as an
inspector” as I ensured that proper procedures were followed and that orders were
being processed on time and according to customer specifications. Performed pre-op
procedures prior to the commencement of daily production, and worked with the USDA
Inspector during pre-op to ensure cleanliness and to identify potential deficiencies or
problems. Became knowledgeable of HACCP, SSOP, and QA procedures. Became
skilled
in calculating the yield per shift, and utilized the fat analysis in the QA lab. In 2004 was
promoted to Production Supervisor. Utilize SAP software, Windows XP, and Outlook
while managing production activities for a Perdue plant which ships 285,600 lbs. of
product daily to hundreds of customers. Supervised 15 people who include production
workers, shipping and receiving personnel, forklift operators, machine operators, and
quality assurance specialists. Assure that daily shipments and manifests are completed
on time. Also prepare production schedules for future shipments and prepare a variety
of supervisory reports. Respond to HACCP deviations and USDA NRs as needed.
Highlights of other experience:
Group Home Technician. Ralm Inc., Fayetteville, NC (2003-06). Worked part-time at
Night and on the weekends in this “second job” when I was not working at Perdue. I
authored numerous written reports as I monitored clients, administered daily
medications, trained clients to perform daily chores, and accompanied clients as I
transported them into the community. Was commended for excellent written and oral
communication skills.
Machine Operator. House of Raeford, Raeford, NC (1993-1996). Set up machine for
daily operations and performed preventive maintenance. Maintained records of product
produced by various machines, and maintained records of machine downtime.
Administrative Support Specialist. U.S. Army, Ft. Knox, KY (1986-1988). Received
a
Letter of Commendation for excellent administrative support provided to a Personnel
Administration Center supporting the human resources needs of 800 individuals.
Operated a computer. Composed letters for the signature of executives. Proofread
Written material for spelling, punctuation, and grammatical errors. Ordered office
supplies, and provided outstanding customer service.
Education Graduated from Pine Forest High School, Fayetteville, NC, 1986.
Completed the Administrative Specialist Course, USA Training Center, Ft. Jackson, SC,
1986. Was trained to perform office procedures and customer service.
Completed one year of Management studies by correspondence, ITT, Stratton, PA;
Studied areas that included record keeping, scheduling of training, and food preparation
in this program which emphasized Hotel/Restaurant Management, 1991-1992.
Completed four weeks of training pertaining to Unarmed Security and Criminal Justice,
Fayetteville Technical Community College, 1993.
Extensive on the job training in HACCP, SSOP, quality assurance, technical inspections,
and other areas, USDA, Perdue, Fayetteville, NC, 1999-2006. Learned to operate 2
ton
trucks and forklifts.
Personal Offer strong written and oral communication skills. Excellent references.
Contact this candidate