Customer Service Human Resources

Summary

Detail-oriented professional, with seven years Human Resources experience,

including two as a Compensation Analyst.

Work Experience

Ichor Systems, Inc./Celerity, Inc. 2006 - 2010

Compensation Analyst February 2008 - July 2010

Administered compensation and benefits programs for company of over 600

employees, working closely with HR management, payroll, and finance.

Provided direction to HR Assistant.

. Collaborated in the development of compensation programs and policies,

including annual merit budgets, RIF severance policy, sales

compensation, and other incentive plans

. Completed Radford and government compensation and QSIT surveys,

including benchmark and sales compensation

. Collected and organized HRIS data for monthly HR metrics, weekly

headcount, employee database, and ad hoc reporting

. Oversaw data integration to new HRIS/Benefits administration program

. Oversaw implementation of SuccessFactors, maintained data, and served

as internal consultant

. Administered benefits for furloughed/COBRA employees

HR Benefits Specialist October 2006 - February 2008

. Participated in the development, implementation, and management of

benefit plans, including reconciliation of 401(k), benefits billing,

and leave-of-absence programs (including CA residents)

. Handled benefits inquiries and assisted HR managers

QUALCOMM, Inc. 2003 - 2006

Human Resources Assistant 2004 - 2006

Provided human resource and administrative support for the VP of Human

Resources and eight generalists in a very fast-paced division of over

5,000 employees.

. Completed a wide variety of HR projects requiring the ability to

collect, organize and analyze data, including weekly headcount

reporting and statistical information for monthly HR review (turnover,

staffing, and recognition analysis)

. Provided department support for semi-annual compensation programs and

annual division strategy presentation

. Administered division-wide employee recognition (Super Qualstar),

service anniversary programs, quarterly new employee orientation, and

the Management Development Series

. Maintained division HR intranet site

Department Support Assistant 2003 - 2004

Provided program and administrative support for Director of Learning,

Learning Specialists, and the Employee Communications team.

. Learning Center Program Management: evaluated vendors and instructors,

determined course content, made preparations for courses, served as

point of contact for instructors/vendors/participants, and served as

back-up to other program managers.

. Summarized session data and tabulate course evaluations using Access

and Excel.

. Analyzed data from company- and division-wide surveys and other

reports using Excel.

J P Morgan Investment Services 2001 - 2003

Investor Services Representative

Communicated with investors and brokers, utilizing Windows based account

and imaging software, to provide account and fund information, including

product questions, account balance, status and research, account

maintenance, requirements, liquidations and exchanges, quality control of

investor statements, while maintaining customer confidentiality.

. Achieved the highest possible quality score 8 out of 9 months while in

the phone department, and several times after moving to the

correspondence department.

. Received department's Top Performer award four times.

American Multi-Cinema, Esplanade 14 1996 - 2000

Manager, Facilities

Provided customer service, and managed over 50 concurrent employees,

which included training, scheduling and evaluating staff. Maintained

relationship with vendors to provide ongoing building and facilities

maintenance.

. Rose from staff to supervisor to manager to department head in less

than 3 years.

. Initiated projectionist training and monitoring program that reduced

scratched films by 25% and eliminated damaged film replacement costs.

Education

Pursuing Human Resource Management Certificate (PHR Prep)

University of Texas at Austin

Pursuing Certified Compensation Professional

World at Work

Human Resource Management Certificate

California State University at San Marcos

B.A., Humanities

Arizona State University

Professional Memberships

World at Work 2007 - present

Central Texas Compensation and Benefits Association 2008 - present

International Foundation 2007 - 2009

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