Customer Service Quality Assurance

Louis Davis Jr.

**** ********* *** abioiy@r.postjobfree.com Cell: 731-***-****

Knoxville, TN 37932 Home: 865-***-****

Dedicated customer service representative and member of management with 5+ years of

experience in a national call center for healthcare billing service settings. Make

improvements to the bottom line and turnaround of underperforming employees.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by

example and ensure the execution of all privacy, quality assurance and call center

operations policies.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Account Resolution

Complaint Handling & Assist with Front End Strategies

Resolution Supervision Life Coaching

Healthcare Billing Quality Assurance Improvement

Management

Professional Experience

Team Health Knoxville, TN 12/05 to Present

Help Desk Representative, 05/08 to present

Promoted to help desk/member of management position to help monitor and provide additional assistance to fellow customer

service representatives who need help resolving patients’ accounts. Foster an environment in which guests enjoy high levels of

service and employees are motivated to deliver top performance.

Customer Service Representative, 12/05 to 05/08

Served as a customer service representative by processing inbound calls from patients who have had emergency room visits,

resulting in physician services bills. The accounts were handled by either collecting, billing back to the insurance company, and/or

review for possible missed adjustments. Exemplifying high level of customer service and maintaining privacy standards.

Omni Visions of TN Knoxville, TN 02/05 to 10/05

Companion, 02/05 to 10/05

Functioned as a companion to sit and assist in caring for persons who have mental and/or physical disorders. Performed duties

such as cleaning their homes, cooking their meals, handling and managing how their monthly spending allotment was spent, and

organizing daily activities for them to make their lives as normal as possible.

Education and Training

THE UNIVERSITY OF TENNESSEE AT KNOXVILLE Knoxville, TN 08/02 to 12/04

Earned 24 credits; concentration in business studies

Training: Complete annual health and compliance training courses which focus on HIPPA regulations and customer service

etiquette. First Aid, CPR, Medicine Certification Training

References provided upon request.

Contact this candidate