YOBANCA TIBURCIO

**** ********* ***** ***. # *

Albany NY 12203

518-***-****

abioiu@r.postjobfree.com

Objective: Applicant with excellent organization, communication, and

interpersonal skills seeks a position in an office environment where

current bilingual skills (English/Spanish) an

past experiences can be used as a bridge for improving the assistance

provided to clients, thereby increasing customer satisfaction, as well as,

adhering to professional growth in an environment conducive to learning.

Education: Associates in Accounting, Pending

Monroe Community College,

Bronx, NY, 10461

Related Work Experience:

Enrollment Representative: Affinity Health

Plan, Bronx, NY, 10461

April 2008 - November 2009

. Responsible for screening all Child Health Plus and Family Health

Plus/Medicaid applications for accuracy before submitting to LDSS/HRA

department.

. Assure thorough, prompt determination (and re-determination, as

appropriate) of applicant eligibility for all program enrollment,

consistent with statutory criteria, and contractual, regulatory and

corporate policies and procedures.

. Entered confidential client information on company's data entry

system.

. Oral and written translation of confidential documents (i.e., birth

certificates, support letters etc.) from Spanish to English.

. Facilitated communication by providing oral translation of information

from English to Spanish, as needed.

Administrative Assistant/Receptionist: Community Choice Health

Plan, Yonkers, NY, 10701

June 2006- December 2007

. Responsible for screening all Child Health Plus and Family Health Plus

applications for accuracy before submitting to QA.

. Track record and report applications submitted by each Marketing

Representative.

. Create monthly excel reports with total amount of applications.

. Contacting Marketing Representative to complete applications when

rejected.

. Acted as a Marketing Representative within the office environment

thereby enrolling new customers.

. Able to multi-task in a busy office environment including answering

phone lines and data entry.

. Addressed the needs of English-speaking and Spanish- speaking clients.

Receptionist: Yonkers Community Health

Center, Yonkers, NY 10701

February 2006 - June 2006

. In charge of answering all phones calls, Multi-Line Phone.

. Making appointments for patients.

. Providing patients with service if they could not make it to the

appointment.

. Calling patients to remind them of their appointments.

. Addressed the needs of English-speaking and Spanish- speaking clients.

Customer Service:

August 2002 - November 2005 Filenes,

Albany, NY 1221

Pay Half,

Yonkers, NY 10701

Family Dollar,

Mount Vernon, NY 10550

Hair Depot,

Mount Vernon, NY 10550

. Demonstrated appropriate use of cash machine and handled various

financial transactions.

. Assisted Supervisor in planning and creating new ideas of sales for

the benefit of the company.

. Maintained and organized items in stock.

. Responsible for maintaining a positive environment with other sales

representatives.

. Ensured organization within the department on all occasions and

holidays.

. Assisted customers in item selections in English and Spanish.

. Provided an amiable checkout for customers.

Languages: Bilingual-Native Spanish Speaker, Proficient written

and oral

communication

Computer Skills: Microsoft Word, Excel, Internet, Outlook

References: Will be submitted upon request

Contact this candidate