Customer Service Sales

Jarod Evans

abiogs@r.postjobfree.com

**** ********* ** ****: 919-***-****

Raleigh, NC 27615

Dedicated customer service provider with over 12 years of experience in customer service

settings and trade settings. Consistently achieve record high customer satisfaction rankings

and improvements to the bottom line.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by

example and ensure the execution of all safety, security, quality and company operational

policies.

Areas of Expertise

Customer Service Customer Satisfaction Youth Advocacy and

Management Enhancement Counseling

Complaint Handling & Front End Supervision Food Administration

Resolution Sales & Margin Improvement Order Fulfillment

Jewelry Operations

Management

Professional Experience

Evans Jewelers Chapel Hill, NC June 2009 Present

Repair Service Manager, 04/2009 to Present

Sales Associate and Repair Specialist, Sept.1998 Oct.1999; Jan.2002 July 2004/Part Time

Promoted to manager position to effectively run all aspects of the business. Foster an environment in which customers enjoy high

levels of service and employees are motivated to deliver top performance. Manage front end operations to ensure friendly and

efficient transactions with repairs.

Sales in excess of several thousand dollars.

Custom jewelry design and implantation.

Professional diamond appraisal and setting.

Professional soldering, sizing and cleaning or all gold, silver and platinum pieces.

Professional repairs of all unique and irreplaceable jewelry.

USA Hockey Raleigh, NC July 1997 Present

USA Certified Hockey Official

Experienced level 3 hockey official.

Lead official for Mid Atlantic College Hockey Official Association.

Responsible for negating and verifying each call during the game.

Responsible for ensuring the safety and proper etiquette within each game.

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Haven House/Wrenn House – Raleigh, NC July 08 May 09

Residential Counselor/Youth Advisor

Responsible for the development and social reorganization of the guest’s priorities. Provided

counseling, mentorship and responsibility training to the at risk youth. Worked with upper

level management to determine the most effective and efficient check in and monitoring

processes to ensure state compliance and ultimately funding to continue or non profit and

state sanctioned program.

Has complete knowledge of all house procedures and is acting residential supervisor/counselor.

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• Responds in a professional and courteous manner to arriving, departing and in house clients by providing timely support

and counseling.

Responsible for handling all client concerns and emergencies, and responding immediately.

Responsible for transporting clients via shuttle to and from school, scheduled meetings and counseling sessions.

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Addresses problems and troubleshoots when necessary.

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Light custodial duties.

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Raleigh Ice Plex Raleigh,NC Oct. 2000 Dec.01

Food and Beverage Administrator/Guest Service Representative

• Duties include front desk operations, food functions and utility.

• Food and Beverage preparation consistent with state health department regulations.

• Customer Service

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Leith Toyota May 99 Oct.00

Lube Technician

• Responsible for oil changes, tire alignments, balance alignments and tune ups.

• Customer Service.

• Sales of parts and services.

Education and Training

North Carolina State University Raleigh, NC Jan. 03 May 08

B.A in Sociology

Wake Technical College Jan. 00 July 02

Diploma In Automotive Technologies

Computer Skills

• Familiar with Netscape Communicator and Internet Explorer

• Excellent web research skills

• Access, Excel, Word, Publisher, PowerPoint, Adobe

Contact this candidate